Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

561 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


DL
Dale L.
Amarillo, TX
Chevrolet
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2018
Good service timely service
Made appointment work was by the end of the day.

EH
Elijio H.
Amarillo, TX
Ram Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018
Great work, service
Great work and customer service

MS
Mario S.
Amarillo, TX
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Mario said the business was good enough, and he would recommend it for service.
This review was collected via phone interview by Customer Research Inc.

GM
George M.
Amarillo, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2018 Category: Service
George said the staff did good work, however they don't follow the exact directions provided by customers. He specifically requested that no oil change was performed and provided a checklist with that option marked, but an oil change was still performed on his vehicle.
This review was collected via phone interview by Customer Research Inc.

RJ
Richard J.
Amarillo, TX
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2018
Customer Satisfaction
Work was done to my satisfaction, but dirty finger prints on the front bumper detract from that. A customer would expect their vehicle to look as good if not better after any repairs were made.

CP
Chris P.
Amarillo, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Chris said the staff was informative, and got the service done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AF
Art F.
Amarillo, TX
Ford Super Duty F-350 SRW
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2018 Category: Service
Art said the business could have answered his questions better, but overall, it was a good experience.
This review was collected via phone interview by Customer Research Inc.

TH
Troy H.
Amarillo, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018 Category: Service
Troy said the service was good.
This review was collected via phone interview by Customer Research Inc.

EH
Elijio H.
Amarillo, TX
Ram Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2018 Category: Service
Elijio said he had to take his vehicle back the next day because the business didn't get the servicing done.
This review was collected via phone interview by Customer Research Inc.

TC
Todd C.
Amarillo, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2018 Category: Service
Todd said he was shocked on the amount of work they said they wanted to do on his vehicle, and the estimated price. He stated that was rather high for the estimate, being charged over a hundred dollars for the estimate, alone.
This review was collected via phone interview by Customer Research Inc.

TP
Thi P.
Amarillo, TX
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Thi said the service was good and he was well satisfied.
This review was collected via phone interview by Customer Research Inc.

MS
Mary S.
Nazareth, TX
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Mary said the staff are always very professional and they do a great job, but this time she had a long wait.
This review was collected via phone interview by Customer Research Inc.

BT
Bill T.
Mclean, TX
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2017 Category: Service
Bill said he was very happy with it. He has been using and recommending the business for over 30 years.
This review was collected via phone interview by Customer Research Inc.

WK
William K.
Amarillo, TX
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2017 Category: Service
William said everything was fine when he went to visit them for service.
This review was collected via phone interview by Customer Research Inc.

JH
Judy H.
Clarendon, TX
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2017 Category: Service
Judy said she really appreciates the staff helping her with her vehicle.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Amarillo, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017 Category: Service
Richard said they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Amarillo, TX
Dodge Charger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2017 Category: Service
Daniel said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

JB
Judith B.
Amarillo, TX
Scion xB
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2017 Category: Service
Judith said she enjoys getting her vehicle serviced at this business.
This review was collected via phone interview by Customer Research Inc.

TK
Tim K.
Amarillo, TX
Kia Sedona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2017 Category: Service
Tim said the service was good. When he went to pick up his vehicle it was dead and it had to be jump started.
This review was collected via phone interview by Customer Research Inc.

AC
Alton C.
Pampa, TX
Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2017
Best Wheel Alignment
Over the years, I've seen nice shops and a couple bad places. One was a dealership.
Shorty's is definitely on my "go to" shop List.
Thanks, Danny and crew