Sorry Braden for the misunderstanding. The way we set appointments is we ask the customer to bring the car in the morning and leave it with us so we can work it in sometime during that day. Now if a customer is wanting to wait on the job we will block off a set time to do the job and get to it within 30 minutes of the set time.I apoligize that our service writer did not make that clear to you.
After visiting with the customer we issue a partial refund to the customer.
Sunshine thank you for your review. I apologize that out initial estimate was off. Once we started doing the work we found more problems. I have been trying to contact Sunshine to reslove this issue. She has not return any of my calls.
Without seeing the other estimates i can only guess the reason we are higher is because we priced the Monroe OE Spectrum struts which are more expensive than the monroe matic plus struts and give a smoother ride. The other reason is that we priced replacing the upper strut mounts along with the struts. For our labor price we use Mitchell labor guide to set the price,