Smog Mart Inc

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916-427-7664
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(264 Reviews)
5 star
79%
4 star
14%
3 star
1%
2 star
1%
1 star
3%

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
96% Would Recommend
Latest Review about 1 month ago

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"The check in person was very friendly and could answer my questions. Waiting room was pleasant and I..."

Reviews

RW
ROBERT W.
Sacramento, CA
Toyota Prius
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2016
SMOG MART SMOG SERVICE
Made appt. took us right in...finished sooner that expected...great friendly service...huge waiting room with full size pool table
Recommended
CS
CHARLOTTE S.
Elk Grove, CA
Ford Edge
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2016
Excellent service
Very good and timing!
Recommended
AD
ANTOINE D.
Sacramento, CA
Toyota Avalon
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2016
SMOG
First class service
Recommended
MC
MING C.
Elk Grove, CA
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2016
Smog inspection
This is my first time to do my smog check there, I saw a lot of good comments and I decided to have a try. I made an appointment and I arrived there about 15 minutes early. I had the earliest appoinrment and there was only one staff at the counter. The staff was polite, the services was fast. I will recommend to my friends. A++++++ :o)
Recommended
CZ
Cristian Z.
Sacramento, CA
Nissan Quest
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2016 Category: Service
Cristian said the business did a fabulous job in a timely manner. He had no complaints and brought all 3 of his vehicles to them. He has always had a great experience.
Recommended
AS
ALVIN S.
Sacramento, CA
Toyota Sienna
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2016
Awesome Shop
These guys are awesome! They have great service. A nice waiting area with pool table. Honest and reliable people.
Recommended
JV
JAMES V.
Sacramento, CA
Buick Rendezvous
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2016
Service Review of 7/22
Good, efficient and professional service.
Recommended
RS
RAJ S.
Sacramento, CA
Infiniti M35
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2016
Friendly and clean
The smog tech and the people there are really friendly, and did a grear job
Recommended
FB
Florence B.
Sacramento, CA
Chevrolet HHR
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2016 Category: Service
Florence said this business did good work. The gentlemen were nice when talking to people. He added that they should continue their good work and how calmly they talk to frustrated customers.
Recommended
KM
KENDRA M.
Sacramento, CA
Suzuki Verona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2016
Great service.
They are very friendly and they do a great job, I will be coming back and the roadside assistance is a plus. Thank you. Kendra McGhee
Recommended
EF
earl f.
Sacramento, CA
GMC Envoy
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2016
excellent service
honestly
Recommended
RT
Robert T.
Elk Grove, CA
Chevrolet Pickup
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2016 Category: Service
Robert said the business did exactly what they said they would do and in a timely manner.
Recommended
GG
GIANNIE G.
Sacramento, CA
Honda Accord
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2016
Great employees
Great service
Recommended
SA
Shay A.
Shingle Springs, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2016
Quid pro Quo
First thing Smog Mart offer discounts on oil change for reviews, quid pro quo. So I suspect a lot of these reviews were for discounted service. I brought my car in for a brake and lamp inspection. I was told my rear brakes needed to be replaced. The estimate was for almost $500, just for the rear brakes. Big O Tires who does my tire rotations told me I had more than 50% life left , and flat out told me I was getting ripped off. I was told I needed to have the work done there or I would have to pay for a new inspection. I took up the issue to Consumer Affairs. They lied to Consumer Affairs and told them I had little life to my rear brakes. That is not what they told me. I was told they were out of specs and needed to be replaced. I won the case but only receive half of the money refunded for the inspection. Stay Away
Naveed A., Store Manager from Smog Mart Inc responded on 07/11/2016

   Hello Shelly L. I apologize for the frustration and inconvenience we have caused you. We take all of our customers concerns very seriously. I have thoroughly reviewed your invoice, you requested for us to perform a DMV brake n light inspection for $90. $45 for light and $45 for brake. We found that your rear passenger side wheel cylinder was leaking and needed to be replaced in order to pass the brake inspection. We recommended for the shoes and drums to be replaced at the same time as a preventative maintenance since they were very close to spec. It was cheaper in labor to do it all together.

The reason you received a partial refund was not because we measured incorrectly but was because you declined for us to remove a wheel lug nut that was crossed thread on the rear driver side not allowing us to complete the brake inspection. Since we could not complete the brake inspection we agreed with consumer’s affairs (BAR) that a refund was due.

Regarding BIG O tires claim. We use tools regulated and authorized by BAR for the inspection and show all of our customers the issue’s found. Please feel free to reach out to me directly if there is anything I can do for you regarding this or any other issues.

Thank you.

SL
Shirlyn L.
Sacramento, CA
Lexus IS 250
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016 Category: Service
Shirlyn said this business had good customer service.
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