ReScore Reviews™ (1)
Sacramento, CA 95823
Hello Shelly L. I apologize for the frustration and inconvenience we have caused you. We take all of our customers concerns very seriously. I have thoroughly reviewed your invoice, you requested for us to perform a DMV brake n light inspection for $90. $45 for light and $45 for brake. We found that your rear passenger side wheel cylinder was leaking and needed to be replaced in order to pass the brake inspection. We recommended for the shoes and drums to be replaced at the same time as a preventative maintenance since they were very close to spec. It was cheaper in labor to do it all together.
The reason you received a partial refund was not because we measured incorrectly but was because you declined for us to remove a wheel lug nut that was crossed thread on the rear driver side not allowing us to complete the brake inspection. Since we could not complete the brake inspection we agreed with consumer’s affairs (BAR) that a refund was due.
Regarding BIG O tires claim. We use tools regulated and authorized by BAR for the inspection and show all of our customers the issue’s found. Please feel free to reach out to me directly if there is anything I can do for you regarding this or any other issues.