ReScore Reviews™ (1)
Sacramento, CA 95823
Hello Tamy J, I have reviewed your invoice # 59605 and noticed that we performed a A/C service. After the service was complete we recommended an A/C diagnostics since the vehicle still was not cooling cold enough. Not sure what you meant about added coolant and cap being off, but I would like to find out more information about your concerns. Please call or bring your vehicle in so we can attempt to help you out.
Hello Mario T, I have reviewed your invoice and noticed that we did not perform any work other the starting your diagnostics. I also noticed that we did not charge you for the service since we could not complete repairs. I apologize for wasting your time and not being able to complete your request, If there is anything else I can due regarding any of your concerns please let me know.
Hello Aisha W, I have reviewed your invoice and would like to see if there is anything I can do to help you better understand the recommendations needed from the preventative maintenance. I think we are very competitive when it comes to our prices, If you found another company that will do it for less I would like to price match them allowing you to get a free Re Test. Feel free to call my anytime 916 427-7664.
Hello Diana, I am very sorry that your oil change took two hours to complete. This is not normal and the service advisor should have informed you to why there was a delay. If you would be willing to give us another shot the next oil change is on me.
Smog Mart, Inc.
Hello Nathan R
I am very sorry for the lack of good service that we failed to provide. I aim to have my team provide the best customer service possible and want to make sure that we do. I would like your help to see where we went wrong. Please contact me anytime through email or by phone on 9/23/15 since I will be out of town for a week after that date.
I noticed that the last note stated that you will drive the vehicle to complete the monitors to be able to smog the car. I would like for you to come back and allow us to perform the smog inspection on us. You will only be liable for the state certificate fee of $8.25.
I hope you allow us to learn from our mistakes to help better your and other customers experience in the future. Thank you for your time and I really hope you give us another chance.
Smog Mart, Inc.