ReScore Reviews™ (1)
Hello Shelly L. I apologize for the frustration and inconvenience we have caused you. We take all of our customers concerns very seriously. I have thoroughly reviewed your invoice, you requested for us to perform a DMV brake n light inspection for $90. $45 for light and $45 for brake. We found that your rear passenger side wheel cylinder was leaking and needed to be replaced in order to pass the brake inspection. We recommended for the shoes and drums to be replaced at the same time as a preventative maintenance since they were very close to spec. It was cheaper in labor to do it all together.
The reason you received a partial refund was not because we measured incorrectly but was because you declined for us to remove a wheel lug nut that was crossed thread on the rear driver side not allowing us to complete the brake inspection. Since we could not complete the brake inspection we agreed with consumer’s affairs (BAR) that a refund was due.
Regarding BIG O tires claim. We use tools regulated and authorized by BAR for the inspection and show all of our customers the issue’s found. Please feel free to reach out to me directly if there is anything I can do for you regarding this or any other issues.
Thank you very much for the positive feedback. I hope you accidently gave us a 1 star. If that's the case please re score, thank you very much.
Hello Steve Dodd, I am really sorry for your unpleasant experience at our shop. Unfortunately we have to follow the requirements of the BAR smog rules and a torn intake boot hose would be a failure. Per BAR there may not be any tape or glue to hold the hose together.
Regarding the recommendations, I wanted to know if the technician or service writer took you back into the shop to show you what they found. Our process is to show all of our customers the repairs needed to be done so you can see and understand what is going on.
I would like to give you 10% off the smog repairs needed and perform a free smog retest if you would be willing to come back to give us another shot.
Feel free to contact me at anytime.
Smog Mart, Inc.
916 284-6714 cell
916 427-7664 shop
Thank you for letting us know that there is something wrong with the brakes. The first time you come in we drove together and could not hear any brake noise. Please come back ASAP so we can both take another drive to attempt to fiqure out the issue.
Hello Josh P.
I am very sorry for your inconvenience, there is no excuse to why your vehicle was not complete and you had to waste so much time. I appreciate you leaving this review since it helps me understand where and what we are doing wrong allowing us to fix these issues for our customers.
If you have not already had the brake & lamp inspection completed at another station, I would like to perform the service for you at no charge.
Please let me know if that is something you would be interested in so I can set up an appointment for you at your earliest convenience.
Smog Mart, Inc.
Hello Kat, I remember you very well Kat and you are a very dear customer to us. I do remember doing a lot of work on your vehicle especially on the brakes. It seems that you got the issue resolved at another shop. Please call me or respond to let me know what had happened and where we went wrong. I would like to make sure that this does not happen with any other customers and would like to see if there is anything that I can do for you.
Smog Mart, Inc.