Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

577 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


KS
Kassandra S.
Parker City, IN
Saturn Outlook
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2019 Category: Service
Kassandra said the staff attempted to repair her vehicle but the vehicle is still running badly. She stated that she was told the repairs would take a month yet her vehicle was at the business for over 3 months. She mentioned that she was asked to purchased parts separate from the $5000 she paid for the visit.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Losantville, IN
Dodge Charger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2018 Category: Service
Mike said that the facility owner Keith was very unprofessional. His vehicle is still not working properly, The vehicle sat at the business for eight days. He said it started out at 110.00 and ended up costing 300.00.
This review was collected via phone interview by Customer Research Inc.

RR
RON R.
Muncie, IN
Jeep Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2018
really? that much?
As always, Sparks was courteous and quick - a good place. However, in this case, the problem could have been functionally rectified for nothing, using a piece of transparent tape. Instead I found myself on the hook for well over $500 in parts and labor. Once the amount became apparent to the shop, I should have been given a clear and clean window of opportunity to say no thanks.

JH
John H.
Muncie, IN
Toyota Avalon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2017 Category: Service
John said he had to remind them about some things they forgot.
This review was collected via phone interview by Customer Research Inc.

EC
Ebonee C.
Muncie, IN
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2016 Category: Service
Ebonee said she had called ahead to make sure it was alright to take her vehicle to this business. She was told it was alright but found the interactions at drop off were very awkward. She dropped the vehicle off around 1:00 pm and was told she would receive a call to inform her what needed to be done to the vehicle so she could decide whether or not to have the work done. After several hours with no call, she called to check-in and was told they would call back in 20 minutes with an update. Finally around 4:00 pm, she received a call with the information about the repairs needed to her vehicle. She said she felt this was unprofessional because by this time, it was too late to take her vehicle to another facility. As a result, she said she felt she was forced to leave her vehicle in the care of this business, despite their expensive prices.
This review was collected via phone interview by Customer Research Inc.

HW
Hayley W.
Muncie, IN
Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/14/2015 Category: Service
Hayley said she is not happy with this business. They told her she had something wrong with her vehicle that really was not.
This review was collected via phone interview by Customer Research Inc.