Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

780 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


RG
RONNIE G.
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2013
Great people
I have been using Spraggins for about 13 years now, if my memory serves me correctly. I have always been satisfied with their maintenance/repairs on my vehicles.

GP
Glenda P.
Longview, TX
Dodge Stratus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2013 Category: Service
Glenda said the business provides excellent service.
This review was collected via phone interview by Customer Research Inc.

SH
Shanda H.
Longview, TX
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2013 Category: Service
Shanda said she took her vehicle to this business because her temperature gauge kept showing the vehicle was hot. They replaced her water pump, but her vehicle is still running hot. She will be going back to have them take a look at her vehicle.
This review was collected via phone interview by Customer Research Inc.

DW
Doug W.
Longview, TX
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2013 Category: Service
Doug said this business does a good job.
This review was collected via phone interview by Customer Research Inc.

SN
Shannon N.
Chevrolet Blazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2013 Category: Service
Shannon said she is not satisfied. She paid $217, but the repairs are not finished. They said her vehicle was running, but when she got there, it would not run. Her vehicle has been over there for 3 days. She questions what she paid for, since the vehicle is not running. She does not intend to recommend them.
This review was collected via phone interview by Customer Research Inc.

BC
Bill C.
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2013 Category: Service
Bill said the business does a good job.
This review was collected via phone interview by Customer Research Inc.

BC
Barry C.
Longview, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2013 Category: Service
Barry said he's had his vehicle at this business at least a dozen times. He's never had to carry his vehicle back to them. They keep him informed about what to do that's most important. They're easy to work with and the atmosphere is enjoyable.
This review was collected via phone interview by Customer Research Inc.

EM
Elijio M.
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2013 Category: Service
Spoke with Eulalia. She said they do good work.
This review was collected via phone interview by Customer Research Inc.

JW
James W.
Ford Freestyle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2013 Category: Service
James said this business is really good. He likes them a lot.
This review was collected via phone interview by Customer Research Inc.

RC
Remington C.
Longview, TX
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2013 Category: Service
Remington said this business is usually always honest with giving him their prices unlike other businesses. However, this last time he had service at this business the fuel pump was supposed to be fixed and he was charged $300 for it, but a couple days after the service the fuel pump needed to be fixed again. He would still recommend this business because of past visits and he understands everybody makes mistakes but he feels he should not be charged again.
This review was collected via phone interview by Customer Research Inc.

AP
Annie P.
Longview, TX
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2013 Category: Service
Annie said this was the best auto repair business she had ever gone to and they are very good.
This review was collected via phone interview by Customer Research Inc.

GD
Glenn D.
Marshall, TX
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2013 Category: Service
Glenn said he's been using this business a long time, and he always enjoys their service.
This review was collected via phone interview by Customer Research Inc.

AB
Angela B.
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2013 Category: Service
Spoke with Joe. He said this business got right on the work pretty quickly. They repaired his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CW
Calvin W.
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2013 Category: Service
Calvin said he does a good job. They do the work quickly and they are professional.
This review was collected via phone interview by Customer Research Inc.

JC
Jackie C.
Longview, TX
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/11/2013 Category: Service
Jackie said he was not satisfied with the business because his service light is still on and the business did not repair the problem with his vehicle. He will not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 03/14/2013
We have attempted to contact Mr. Christian about his concerns but have not yet received a response. We were not aware that he was unhappy with the service he received. The customer brought his vehicle in for a general check over and we discussed the service light with him, but we thought he had decided to not have the light diagnosed.

DK
David K.
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2013 Category: Service
David said they were honest. He said he had a really good feeling about them.
This review was collected via phone interview by Customer Research Inc.

EB
Elizabeth B.
Mazda 626
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2013 Category: Service
Elizabeth said they are friendly at this business and provided quick service. They shoot straight and tell her what exactly needs to be done.
This review was collected via phone interview by Customer Research Inc.

BR
Bradley R.
Longview, TX
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2013 Category: Service
Bradley said that they are trustworthy and do a good job.
This review was collected via phone interview by Customer Research Inc.

ML
MICHAEL L.
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2013
Very good service
I am very pleased with the repair at Spraggins Auto Repair. I would highly recommend this business.

HF
Hobert F.
Longview, TX
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2013 Category: Service
Hobert said the service was done promptly. The personnel have a good attitude and he really appreciates them.
This review was collected via phone interview by Customer Research Inc.