Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

741 Reviews

99% Would Recommend
Latest Review 2 minutes ago

Reviews


BM
Bill M.
Longview, TX
Nissan Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2017 Category: Service
Bill said the problem got resolved and it's over with. It was sort of an average experience.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Longview, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2017 Category: Service
David said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

MK
Michael K.
Longview, TX
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2017
Excellent Communication and Desire to Serve Customers Well.
I needed to have my car towed to Spraggins because the alternator was bad, and complications of the alternator problem made the car unsafe to drive. I was provided all the needed information up front on the phone, so I knew what to expect when I got there. They got my car in for the repair before their quoted time, and the stayed within their quoted budget. They were helpful with answering my questions, and they provided rides between Spraggins and my area of residence in downtown Longview as needed. The Spraggins Auto Repair staff are friendly and helpful.

JW
Jeff W.
Longview, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Jeff said this business got his vehicle in and out very quickly.
This review was collected via phone interview by Customer Research Inc.

RM
Robin M.
Longview, TX
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2017
Every effort is made to take care of the problem.
I appreciate the excellent customer service I always receive.

MJ
Millie J.
Longview, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2017 Category: Service
Millie said she had a good experience and she was really pleased. She respects them and she is confident in a job well done. She will go back.
This review was collected via phone interview by Customer Research Inc.

SG
Samantha G.
Longview, TX
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2017 Category: Service
Samantha said this business was very accommodating and fast.
This review was collected via phone interview by Customer Research Inc.

MH
Margie H.
Longview, TX
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2017 Category: Service
Margie said she appreciates this facility and they did a good job.
This review was collected via phone interview by Customer Research Inc.

BA
Ben A.
Longview, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2017 Category: Service
Ben said he has to take his vehicle back. They did not fully diagnose the problem.
This review was collected via phone interview by Customer Research Inc.

TG
Tommy G.
Gilmer, TX
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Tommy said the staff was nice and they did what he asked them to do.
This review was collected via phone interview by Customer Research Inc.

JO
John O.
Longview, TX
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
John said the employees were friendly, great and up-front.
This review was collected via phone interview by Customer Research Inc.

TF
Tina F.
Ore City, TX
Mitsubishi Outlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2017 Category: Service
Tina said she was unable to use this business because of the cost. She found another unspecified facility that did the work for half the price.
This review was collected via phone interview by Customer Research Inc.

BC
Brittany C.
Longview, TX
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017
Wonderful Service!
Thanks Tony & team for taking care of my oil change. While I waited, I got to chat with Tony, Zack, and Tony... they made me feel like I was an old friend they had known for years! As someone who knows nothing about vehicles, I'm always worried that a place might take advantage of that. But Spraggins Auto Repair came highly suggested to me and I am so glad I can now attest to their great service! Thank you!!

WR
William R.
Longview, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2017 Category: Service
William said the business did a good job, and he is planning to go back again.
This review was collected via phone interview by Customer Research Inc.

KB
Kimberly B.
Arp, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017 Category: Service
Kimberly said she knows the owner of this business. They did a good job. The service is fantastic.
This review was collected via phone interview by Customer Research Inc.

DW
D.J. W.
Longview, TX
GMC Sierra 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017 Category: Service
D.J. said this business was pretty good and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

DG
DANNY G.
Longview, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017
Great customer service!
Very polite service writer. Fix right first time. We've used Spraggins several times before, and will continue to.

GT
Gale T.
Longview, TX
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
Gale said they did a good job, they charged an honest price and so far, they have been honest.
This review was collected via phone interview by Customer Research Inc.

ET
Embry T.
Longview, TX
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
Embry said the business repaired his vehicle in a timely manner and at a fair price. The employees are professional and they gave him the opportunity to approve of the work before they started. He has been looking for a new facility to take his vehicle to and he said he believes he found it.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Gladewater, TX
Ford Club Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
James said the service was good at the business.
This review was collected via phone interview by Customer Research Inc.