Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

704 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


JH
John H.
Kilgore, TX
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2017 Category: Service
John said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

CG
Charley G.
Gladewater, TX
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2017 Category: Service
Charley said he was satisfied with the service this business provided. He appreciated the accommodations they made.
This review was collected via phone interview by Customer Research Inc.

GB
Gregg B.
Longview, TX
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017 Category: Service
Gregg said he decided to bypass the heater core service and they will sell it later. They told him what they found out, they're a nice staff and a good help. They have a nice, clean facility.
This review was collected via phone interview by Customer Research Inc.

PR
PAUL R.
Longview, TX
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017
Doing business with Tony for sometime. Will continue to do so.
Tony will recommend someone else if he and his crew doesn't do the type of work. Such as diesel, transmissions, etc.. if he can he doses in a timely manner and charges a just rate for the work done.

BF
Bob F.
Longview, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017 Category: Service
Bob said he likes the people at this business.
This review was collected via phone interview by Customer Research Inc.

JO
Japheth O.
Longview, TX
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2017 Category: Service
Japheth said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jodie M.
Gilmer, TX
Chevrolet Monte Carlo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2017 Category: Service
Jodie said Tony was very helpful. She likes going there.
This review was collected via phone interview by Customer Research Inc.

NC
Nate C.
Longview, TX
Land Rover Discovery
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2017
Honest and thorough shop
My vehicle provided a unique challenge and ultimately could not be "fixed." Tim took the time to explain what he had done and potential solutions. He gave me the information and allowed me to make the decision. I was impressed with his honesty and his desire to fully solve the problem. Tim made an enormous effort to find the solution. While the difficulty with my vehicle's "fix" had nothing to do with his work, he discounted his labor and charged only his cost for the parts. I have never worked with a mechanic who was as honest and put as much effort into making sure I was happy with the results of his work. I would highly recommend this shop to anyone looking for a trustworthy team who is willing to go above and beyond to guarantee their work.

RH
Ron H.
Longview, TX
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2017 Category: Service
Ron said everything was great.
This review was collected via phone interview by Customer Research Inc.

JZ
JACOB Z.
Kilgore, TX
RAM Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2017
Friendly service
We have used Spraggins for all our auto repair needs the last 7 years. They always provide excellent quality work and friendly service.

JB
Justin B.
Longview, TX
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2017 Category: Service
Justin said the business was quick, efficient, and friendly.
This review was collected via phone interview by Customer Research Inc.

WB
Wayne B.
Kilgore, TX
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Spoke with Sonja. She said the business was able to find the problem, and they took care of it quickly.
This review was collected via phone interview by Customer Research Inc.

CN
Charles N.
Temple, TX
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2017 Category: Service
Charles said they did a good job, they were quick, and very reliable. He also said they have great customer service.
This review was collected via phone interview by Customer Research Inc.

CB
Curt B.
Longview, TX
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2017 Category: Service
Curt said the work was good at the business, and they were honest.
This review was collected via phone interview by Customer Research Inc.

JC
Justus C.
Texas
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2017 Category: Service
Justus said they had great customer service and they were customer oriented.
This review was collected via phone interview by Customer Research Inc.

LS
Larry S.
Tatum, TX
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2017 Category: Service
Spoke with Vera. She said it was a good repair.
This review was collected via phone interview by Customer Research Inc.

JH
Justin H.
Longview, TX
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2017 Category: Service
Justin said they did what he expected. They were honest with their diagnosis.
This review was collected via phone interview by Customer Research Inc.

AP
Ada P.
Henderson, TX
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2017 Category: Service
Ada said the business was very open and honest about what her vehicle needed.
This review was collected via phone interview by Customer Research Inc.

DN
Dan N.
White Oak, TX
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2017 Category: Service
Dan said they're an honest staff, and he hasn't had any problems since he's left. He said he thinks they did not overcharge him. He gets very good service and he does recommend this business.
This review was collected via phone interview by Customer Research Inc.

DM
Diane M.
Gladewater, TX
Plymouth Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2017 Category: Service
Spoke with Amy. She said everyone at this business was very nice. They explained everything to her, which she liked. They were very honest and dependable.
This review was collected via phone interview by Customer Research Inc.