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Stew Hansen Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,719 Reviews)
61
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Score Details

5 stars
77%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
334
Total ReScores™
4.9
ReScore™ Average
61
Net Promoter Score ®

Business Details

About

Stew Hansen Hyundai in Des Moines feature world-class service to help keep you on the road. Our Iowa Hyundai customers that need an oil change, warranty service find our service center convenient and dependable. Stew Hansen Hyundai in Des Moines feature world-class service to help keep you on the road. Our Iowa Hyundai customers that need an oil change, warranty service find our service center convenient and dependable.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(515) 253-3039
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
3614 82nd street 3614 82nd street urbandale, IA 50322
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,719 Reviews)
Write a Review
Recent Reviews
CF
gravatar
Chris F.
West Des Moines, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/05/2026
0
Category: Service
Service - Warranty - Communication -
Have been trying to work with this "team" since October '25 when it became evident there was excessive oil burning through the motor. The vehicle in question is certified pre-owned, with warranty coverage up to 100k miles. This "team" started the oil consumption test in October, where we are supposed to check every 1000 miles...WELL we are 4months into this and their service team refuses to respond with any appointments for us to continue the process. I was able to connect with their service manager Kurt M. yesterday, where he apologized for the inconvenience but to get him the mileage of the car and we'll go from there to restart the process. I've emailed, called, text, every way he requested, with a response of crickets. I've been in the metro about 25yrs now, bought from dealerships from Stews, Bob Brown, Willis, and hell even the cheap east side cars. This dealership, my word, the lack of communication, or previous communication from Ben that was misleading and inaccruate to where he claimed my wife damaged something while it was in their shop...Needless to say, I have no idea how we can now get warranty service done on the vehicle as I contacted Hyundai Corporate customer service, and they confirmed it has to be a certified dealer, the closest one for us outside of these clowns...Waterloo.
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