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Stew Hansen Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,722 Reviews)
60
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Score Details

5 stars
77%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
334
Total ReScores™
4.9
ReScore™ Average
60
Net Promoter Score ®

Business Details

About

Stew Hansen Hyundai in Des Moines feature world-class service to help keep you on the road. Our Iowa Hyundai customers that need an oil change, warranty service find our service center convenient and dependable. Stew Hansen Hyundai in Des Moines feature world-class service to help keep you on the road. Our Iowa Hyundai customers that need an oil change, warranty service find our service center convenient and dependable.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(515) 253-3039
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
3614 82nd street 3614 82nd street urbandale, IA 50322
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,722 Reviews)
Write a Review
Recent Reviews
AB
gravatar
Andy B.
Des Moines, IA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2026
0
Category: Service
Absolutely the slowest service dept I've EVER been to
I have had my oil changed, with a SCHEDULED appointment, 3 times, and two of those times it took over 3 hours. The first time it happened they gave me an excuse/explanation about what happened. This time another excuse/explanation. Neither time was anything done to make it right. What's clear is that this is how the service dept at Stew Hansen operates. They are poorly run and do not know how to properly manage a schedule. I will be very glad when all of my "free" oil changes have been used up so I can go to ANY OTHER SERVICE PLACE on the planet and receive faster service. Just below this review you will see a canned response from their service manager Chip saying that someone will be in touch with me, I'm looking forward to that call...
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