ReScore Reviews™ (1)
I am saddened to hear your feelings and i am so greatful for you to share them with us, I assure you that every effort will be made to discuss the matter with the staff to make sure whatever happened does not get repeated. I will open the work order and follow up but in the meanwhile i would like to offer you a free standard oil change or give you a $35.00 discount on any future work. We really appreciate you.
TKANKS MR . GREGORICH FOR TAKING MY CALL AND UNDERSTANDING OUR SINCERE APOLOGY ,AND HOPE TO SEE YOU AGAIN IN THE FUTURE , AGAIN THANK YOU , AND WE APPRECIATE YOUR BUISNESS JOHHNNY B
THANKS MACAYLA AND ROSEMARY FOR SHARING YOUR EXPERIENCE AND I DO TAKE IT VERY SERIOUS WHEN SOMEONE EXPRESES THEIR VIEW AND THAT IS WHY WE HAVE A FOLLOW UP SYSTEM IN PLACE. LET ME FIRST APPOLOGIZE FOR YOUR WAIT TIME AND FOR THAT YOUR NEXT OIL AND FILTER CHANGE IS ON ME, AND I WOULD REALLY APPRECIATE IT IF YOU CALL ME WITH A LITTLE DETAIL SO THAT I CAN MAKE THE APPROPRIATE CHANGES AND THANKS FOR TAKING THE TIME TO SHARE YOUR FEELINGS.
Thanks for sharing your feelings and your perception, we usually waive the diagnoses which are a part of the repair procedures such as removing a door panel to figue out why the window does not work, or removing wheels to diagnose something under the car, but computer diagnoses are never a part of the cost of repair, we once had a issue with the car that someone drove a screw in a panel which grounded a computer wire, took 4 hrs.to find and a .25 cents wire repair once we found it, a bit extreme, but i thought I explain, however I"ll be happy to accomodate you as a goodwill gesture. Once again thank you for sharing your thoughts.