ReScore Reviews™ (3)
Please contact our service manager Jason Brewer at 903-892-0999. This is simply a matter of miscommunication that we can easily resolve for you. We apologize for any inconvenience. The surveys are something we take VERY seriously and we are eager to work this out for you. In the mean time please rescore the rating to a 5 star rating.
I'm so sorry you had such an awful visit. Please allow me the opportunity to make this right. I'll look in to figuring out a way to fix this with Jason in the future. You have been an outstanding customer for the many years I have been here and cannot appoligize enough. I am going to request a rescore from you as this really hurts us as a dealership to have a score like this. I understand we deserve it. But I'm gonna ask anyways.
We certainly apologize for the poor work and I am truly sorry if you felt we were rude. Would love to earn your business again. Please feel free to contact me directly. I would like to offer you some free service in the future.