Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,630 Reviews)

ReScore Reviews™ (5)

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
97% Would Recommend
Latest Review 2 days ago

Reviews


AZ
ANTHONY Z.
Mercedes-Benz C230
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2012
Underpromised and over delivered
My daughter noticed charging problem and dropped the car off late Friday afternoon. Technician diagnosed issue as failed alternator and Theo advised a Monday completion and provided cost estimate. Repair was completed Saturday and cost was less than estimate provided. Most importantly the repair solved the problem.
Theo K. from Theo's Automotive responded on 11/14/2012
Thank you for your kind review. Theo

KG
KEVIN G.
Fayetteville, GA
Land Rover Range Rover
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2012
Customer service
Kind staff
Theo K. from Theo's Automotive responded on 11/14/2012
Thank you for your kind review. Theo

BB
BOB B.
Audi A4
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2012
Quick Turn Around
Oil change was done quickly and efficiently.
Theo K. from Theo's Automotive responded on 11/14/2012
Thank you for your kind review. Theo

BL
Bill L.
Nissan Altima
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2012 Category: Service
Spoke with Melissa. She said the personnel were very professional and helpful. The service was great.
Theo K. from Theo's Automotive responded on 11/14/2012
Thank you for your kind review. Theo

JL
JULIE L.
BMW 530i
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2012
The customer service and quality of work
I rate you guys a 5. Jim is great, he always makes you feel welcome and is eager to please. Your employees are honest and have integrity and the quality of work is great.
Theo K. from Theo's Automotive responded on 11/14/2012
Thank you for your kind review. Theo

BW
BOB W.
Peachtree City, GA
Buick Rendezvous
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2012
customer service
very honest and straight forward

MS
Marcus S.
Audi A8
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2012 Category: Service
Marcus said the prices for the repairs came out higher than quoted.

MH
MARSHALL H.
Senoia, GA
Nissan Pickup
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2012
Professionalism. .
They listen to the customer

RB
Robert B.
Honda Odyssey
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2012 Category: Service
Robert said Theo is good and trustworthy.

MA
Merlita A.
Cadillac Seville
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2012 Category: Service
Merlita said the business did a good job.

RW
Richard W.
BMW 745i
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2012 Category: Service
Richard said this business provides great service, but no one is perfect.

PP
PAUL P.
Toyota Sienna
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2012
Fast Service
Theo's never disappoints me; this unexpected visit was no exception. Getting ready to leave on a trip, the car failed to start. Theo's quickly diagnosed and repaired allowing us to depart on time!

PG
Pam G.
Peachtree City, GA
Chrysler Town
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2012 Category: Service
Pam said they were good, but there is rarely anything that's perfect.

JB
Joseph B.
Peachtree City, GA
Ford Pickup
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2012 Category: Service
Joseph said the business seems honest, they explained everything that is wrong with his vehicle and they gave him the exact price so he did not feel like he was out of the loop when the bill came.

MR
Melanee R.
Sharpsburg, GA
Saturn Vue
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2012 Category: Service
Spoke with Melanee's husband. He said his wife was having problems starting her vehicle so she took it to Auto Zone and they told her the battery was good. The vehicle wouldn't start the next day so she took it to another Auto Zone and they also did a test and told her the battery was good. It happened again so she brought to this place of business and they put in a new battery and charged her $225. So after what she was charged they will not be back that is way too much for a battery.
Theo K. from Theo's Automotive responded on 09/28/2012
This is a reply to Melanee husband, Sir, as you stated, your wife was running from store to store and still had issues with dead battery. I checked your wife’s car to make sure the electrical system was charging, I checked for electrical shorts, I checked for starter current draw and load tested the battery. After these inspections, I then replaced the battery once I was assured that everything else was OK. Your claim of charging too much for a battery is unjustified, as I charged a fair and competitive price for what I did and sold. Had your wife gone to a another garage I can almost assure you she would have been charged more. Sincerely, Theo PS: Did you wife also told you that I stayed open after closing hours to accommodate her?

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