I am sorry your oil change ran late. I am glad to hear that the manager tried to correct the situation. Please let us know if there is anything more you feel we can do to make up for the long wait.
I am sorry you have not been able to return my calls and that you were not satisfied with the service you received. I feel John, the store manager went above and beyond what was to be expected in applying significant warranty credit to your tire purchase for premature wear, when they were not even purchased with us and, as you saw, did not come with any treadlife warranty from the manufacturer. This was done purely as a customer satisfaction gesture because you have used us 3 times for oil changes over the past 4 years. I understand that the tires were over-inflated when you came to our store, but your las service with us was 10 months and over 13,000 miles ago. I still do not believe that the veteran technician who changed your oil last year, over-inflated the tires and no one else adjusted them since. As John explained, your tires should be rotated and your alignment checked regularly to assure proper tire wear. This is particularly important off-road tires such as those we removed. As you saw, your two front tires were very edgeworn, while the rear tires were in good shape. I hope you are much happier with the new tires and would still like to discuss the issue with you.
This was the first time I returned to Tires Plus in over five years. I left because I did not have confidence that my car would be take care of by a professional. While the managers were respectful and courteous, I am left with my old impression: Tires Plus does not necessarily provide professional car care. Do you technicians know how to properly take care of cars? In my case, the leak was really uncalled for.
And yes, the manager should have offered a discount for the next oil change? Will I return, right now I don't feel good about Tires Plus.
It was a pleasure talking to you today. I am glad we were able to get your concern taken care of and look forward to continuing to be your tire and service provider.