Thank you for taking the time to discuss this with me. I have spoken to Brandon and used it as a education moment. We always want to be helpful with all of our guests and need to hear when we are not performing at oour best.
We are certainly sorry to hear you feel this way, however it feels unfair to rate us in this way. $68 for a flat would be excessive, but you asked us to install your own tire pressure monitor which requires a reprogram. These charges were made clear before we did the service you requested. We repaired your tire, installed your TPMS, balanced it, and reprogrammed it.
Please call and schedule a time to bring the vehicle back in so we can show you what we saw with the bearing. We do not recommend unnecessary repairs and would be happy to show you the problem.
Lexington Tires Plus
We do appreciate your long term loyalty. An appointment for an oil change should be done in an hour. We apologize for not living up to that. It should be noted , however, that we did spend extra time trying to find that brake noise. Thanks for your feedback. Give us another try and I am sure we will do better.
Gave sinthetic oil when I didn't request it.
I have no way to know if the repairs are real or not...I can't fix them myself, so I'm at their mercy...but this last time they told me the rim would need to be sent out for repairs and it might take 24 hrs or more. Then in an hour, they called and said my car was done. Kind of tells me they didn't really send my rim anywhere. They always get my car back on the road, but almost always at a higher cost than anyone else, so I only use them when I am desperate.