ReScore Reviews™ (1)
That being said, I was very concerned that none of the employees were wearing masks. I didn’t feel safe interacting with the employees and tried to keep more than 6 feet distance when I had to drop off my car and pick it up.
Please wear masks when interacting with customers. I want to keep myself and the people who depend on my as safe as I can.
We thank you for your feedback our customers are very important to us and making sure we do the best job possible. We appreciate that you brought the van back to us to make sure that we can do everything that we can to keep you a happy customer and finish and repair to your satisfaction. We take pride in all our work and take pride in all our customers and do everything we can to keep our customers happy and satisfied.
CUSTOMER CAME TO SHOP AND TOLD US AFTER GOING TO A BATTERY AND ALTERNATOR SHOP FOR A DEAD BATTERY. THEY TOLD HIM HE NEEDED A NEW ALTERNATOR, AFTER REPLACING THE ALTERNATOR THREE TIMES HE SAID THAT THEY TOLD HIM HE NEEDED TO GO TO THE DEALERSHIP THE HAVE HIS COMPUTER RESET TO FIX THE PROBLEM.
WHEN WE GO UNDER THE HOOD OF THE CAR WE NOTICED THAT THEIR WERE RANDOM WIRE ALL OVER ON BOTH SIDES OF THE ENGINE COMPARTMENT, AND SOME COMING OUT OF THE FUSE BOX. THE GROUND WIRE FOR THE ALTERNATOR WAS A SINGLE 14 GAGE WIER THAT WAS ATTACHED TO NEGATIVE TERMINAL OF THE BATTERY TO ONE OF THE ALTERNATOR HOUSING BOLTS. THE TEMP SENSOR WAS UNPLUGGED SO CAR STARTED OVER HEATING. WIRES UNDER THE DASH WERE ALLIGATOR CLIPPED TOGETHER.
WE TOLD HIM WE WOLD NEED AT LEAST 4 HOURS TO REWIRE EVERYTHING AND GET THE CHARGING SYSTEM TO WORK PROPERLY AND HE DID NOT WANT US TO DO THE WORK. ALSO WE HAD HIM LEAVE HIS CAR OVER NIGHT TO CHARGE THE BATTERY SO HE COULD GET IT HOME ONE OF THE TECHS HERE EVEN GAVE HIM A RIDE HOME THAT NIGHT. IT REALLY SEEMED TO ME HE ALREADY HAD KNOWLEDGE OF WHAT WAS WRONG AND WAS JUST LOOKING TO FIX THE CAR FOR FREE. IF YOU LIVE IN MILLWAKEE WHY WOULD YOU COME ALL THE WAY INTO NORTH PORTLAND TO GET YOUR CAR LOOKED AT KNOWING THE ALTERNATOR WAS NOT CHARGING.
WE SHOWED HIM COURTESY AND COMPASSION AND FOUND THE FIX. NEVER SAID WE WOULDN'T FIX IT FOR HIM, JUST NOT FOR FREE.
SORRY TO HEAR THAT, PLEASE COME BY AT YOUR EARLIEST CONVIENCE AND WE WILL PERFORM A FULL VEHICLE DETAIL NO CHARGE AT ALL. IF YOU HAVE ANY QUESTIONS REGARDING YOUR SERVICE PLEASE GIVE ME A CALL.
Charles i checked the pricing on the part and it was accurate, when replacing fuel pumps it is always best to use original equipment. We have used after market fuel pumps in the past with with a high return rate for failure. Due to that factor we dont go with the cheaper / low quality part we use the best we can get at a fair price. We value you as a customer and on a future visit i would like to offer you a 5% discount on any vehicle repair.