ReScore Reviews™ (1)
Setting Expectations - I was given an estimate of time to complete the work on my vehicle, and it ended up taking them almost twice as long. I thought once was a fluke, but this happened two separate times. I would have been fine with any length of time, but setting proper expectations would have made it much less stressful for me. There's not much you can do when someone has your car pulled apart or being painted and they tell you its going to take a few more days; my hands were tied. I was reassured that they were taking the extra time to get the job was done right, so I obliged and let it go. Which brings me to my next point...
Getting the job done right - Even though they did do some things right, there were many other things they did halfway. The main issue was fixed, but I had to go back two times because they inadvertently left other loose ends. They corrected what they could, but there were some scuffs and scrapes they caused and couldn't fix. They didn't charge me for these return visits, as any smart business owner would do, but I was not happy about having to return two more times when it had already been in their hands for over a week. This made me doubt that they were using the extra time to do it right, and I now question the quality of any of their work. I am uneasy about the state of my repairs, and hopefully no problems or surprises raise their head as time goes by. And if there are, I will save myself the headache and find a more reliable shop to get them remedied.
Sara we are so sorry for the oil smudge thank for returning so we could detail the entire vehicle for you. We do appreciate you and if there is anything we can do in the future to help just say the word. Thanks again from Pete the service manager and the entire TNA staff
I was advised of a radiator leak. Parking the car in the same spot for months, and not having any fluids in sight on the ground, I assumed it was a small leak. After driving 15 miles the day after service, my car started to overheat. When I lifted the hood, radiator fluid was EVERYWHERE. The reservoir was cracked on all corners - which I know was not cracked before when I removed and replaced it myself after working previously on my alternator. I don't want to say that anyone broke my car, it is obviously old and needs repairs, however a new problem has presented itself mysteriously after having an unrelated service at this shop.
Natasha we only recomend repairs that are needed when the vehicle is inspected. We at TNA auto take pride in our work with integrity and honesty we will never suggest repairs that are not needed. We do value our customers.