ReScore Reviews™ (6)
I made an appointment for my first oil change on my 2019 CRV. I was told that if I made an appointment the wait would be about 30 to 45 minutes and if I just walked in the wait could be as long as 2 hours or more. My appointment was at 2:30 and I arrived 15 minutes early. After checking in I got some coffee and later popcorn. At 4 o'clock I finally checked out, I feel that I was mislead, an hour and three quarters is a long way from 30-45 minutes. I understand that estimated times are hard to predict, but keeping a customer informed about any delays goes a long way in customer satisfaction.
Good Morning Mr. Harmon,
Just wanted to apologize for your long wait time, and our communication breakdown. I sincerely appreciate your input. We are working diligently to build our express crew back up. This will certainly shorten wait times in the future. Thank you for 13 years of patronage and for taking the time to answer this survey.
I have always received a courteous employee who explained what was going to be done and the approximate cost. Great Service again!!