I just purchased a used Honda Pilot from Tonkin Gresham Honda. I did feel like this was not a great experience though I do like my new car. I found the car online and went in for a test drive. The salesman was very nice and patient. However, when I was getting ready to leave I felt that the situation was getting pushy. I was told that the next morning the car was going to auction and if I wanted it I should get it that day, or it would be gone. I did not buy the car that day. It did not go to auction. I went out of town for a few days and when I returned I decided this car was what I wanted to purchase. The salesman that I originally had was not working on that day., but did send me a message stating that someone else was coming in to look at the car later that night and they could not guarantee that it would still be there if I waited another day. This really bothered me because it sounded like a pressure tactic like the first time I came it. I was planning on purchasing that car that day previous to this conversation. I called to talk to the used car manager, but was only put through to his voice mail. So, I called back, and was told he would be in later, but they connected me with another salesman. I worked with this salesman to plan the purchase of my car. I was very specific in my questions and stressed that I would have a young child with me and, so I wanted have the car ready for purchase when I got there. When I got to the dealership later in the day. Three of the things we discussed became a problem, one that probably could have been avoided if I was able to talk to the sales manager directly. First I was told that the cargo mat I would be given would have to be paid for. $109 which is ridiculous when I was buying a $30,000 vehicle and I had already been told it would be given to me. Then the discount on the extended warranty was not put into place until I questioned it, and it was not as much as I had been told. Finally, the hold check request that I had specifically talked over on the phone became a problem. With the dealership trying to get me to put some of the amount on my credit card. I was pretty unhappy at this point. I told them that it was either honored as discussed or I was leaving. They did honor the hold check request. The entire process ended up taking almost three hours. My child was doing very well, but after that long he was starting to lose his patience and honestly, so was I. I like my new vehicle and I do feel like I got a fair price, however I did feel that it was a pushy environment and that communication between the team members was poor. The salesman that I dealt with first did come in on his day off to complete my sale. He was very nice, but I felt that he was put in a difficult position having to bring each problem to me to solve, when I specifically had tried to avoid that. Finally, the tank of the $30,000 vehicle I just bought was only half full and about four miles down the road the CD player started to act up on my Certified Used Honda. I do however like my car, but I wish the whole experience could have been made more customer centered. The run around was ridiculous.