ReScore Reviews™ (6)
Thank you State Farm Insurance! This was an insurance claim that through State Farm. They required used parts which showed up broken twice. Repairs were completed as fast as possible considering the circumstances and used parts supplied by State Farm Insurance. Great leaning experience for all.Ethan Woehl
The service rep who finished up the paperwork was other than friendly or apologetic. Think they knew I was "bitching" about the time wasted there. They did not explain the "requires immediate attention" items on the service record - not how important to fix ASAP and those that could wait for the next service. I put very little mileage on the pilot these days.
Hopefully things improve significantly or "There is always Orient Motors."
My back wiper didn't get noticed ans replaced. And most importantly ans the reason for my review here, is they didn't mention anything about a SAFETY recall.
Now I realize why my sons seat wasn't latching else driving in the freeway.
VERY disappointed.... quality changes when ownership changes.
Disappointed I left with a 11;30 appointment for Monday. Got there 11:30 went shopping and came back and car not touched. They got to it at 12:45
Owner tried repairing on his own. Did not go well. Yes; it did take 3 calls to correct the depth of the problem.Ethan Woehl
I am hopeful that after a phone conversation, all is well.
Not sure who to listen too? very concerned! Not sure if I will go back or not
When test driving the car, I neglected to open the center console. Once we got it home, I opened the console to find that the top latch was broken, and the lid barely attached. I called the dealership and spoke to my salesman, Michael Prickett. Michael dismissed my concern, and told me that his manager would call me back. The next day, I had not received the call so I called the dealership again and spoke with one of the sales managers (I think his name was Josh). The manager explicitly told me that he didn’t have enough money in it to repair the car beyond fixing a loose bolt. I very much understand that I purchased a used car as-is. I’m just highly dissapointed at how I was treated post sale. There was no concern for customer service or satisfaction. I would not recommend this dealership. There are far better dealers in the metro area that have a greater concern for customer service.
Concerns addressed and corrected via phone.
I found a car through the CostCo Auto Program, which linked me with the manager here. After some brief texting back and forth he stopped replying after I asked about a specific car. I really wanted it so I decided to just go to the lot and check if it was there. I was told it wasn’t there but it could be soon. I test drove a similar vehicle and decided to go ahead with the purchase. I was told I was getting a discount through CostCo and the car I wanted would there the next day. Then while in the paying process I was told the discount was not from CostCo but because it was a demo car, currently being driven by a son of one of the Tonkins. I was hesitant but was assured it’d be fine.
I show up today, the car is there and the backseat is full of dog hair. I don’t care that much but there was a huge chunk (as in with skin there too, it was about the size of a car key) just laying there in plain sight, which just meant that they didn’t bother to check the car over. This is what ruined the experience for me. I now have anxiety over the “new” car I bought. To top it all off the car doesn’t have floor mats for some reason and I was told I could buy some...
Ultimately, the guy who sold me my car was great. He seemed relatively new at car sales or at least was honest enough to admit when he didn’t know something but was quick to get an answer for me. He was trustworthy and well that’s a great thing for a dealership. However, I felt like the rest of the staff viewed me as just another guy to make a buck off of and treated me as such. I got contradicting information from the higher ups and then was ignored when I came in to pick up the car I bought.
I feel like I would have written a very positive review yesterday but the process of getting the car today ruined it for me.
I’m sure I’ll regret writing this when I eventually have to return to get my car serviced but maybe I won’t even bother. If these guys can’t even observe a chunk of dog skin and dog hair all over the backseat, would I really trust them to service the vehicle?
I don't appreciate being swindled into accepting terms and packages I clearly already declined.
Next, I complained the car smelled of stale cigarette smoke which I know can't be eliminated with product instantly or it wouldn't have smelled during the test drive. No discount consideration was given for this issue plus it still smells after their miracle product was used.
Also, the detailing of the car was less than acceptable. The windshield was smudged horribly and was difficult to drive home. Also, no one failed to fill the tank which is common courtesy when you purchase a vehicle. It had less than a quarter tank. Again, not acceptable.
I will not recommend Tonkin Honda to my friends or family nor will be returning customers. Very disappointed in our experience.
Thank you Larry for taking my call today. I appriciate your feedback and hope we can continue to earn your business.
Thank you again,
Service and Parts Director
However the vibe has changed. I waited for my car today for about an hour. During this time I was really disgusted by what was going on around me. The salespeople in the corner off Car were acting like a bunch of high school kids, talking lol ud, sometimes yelling at eacother with all sorts of animated behavior. There was really obnoxious music coming from the Far East corner of the dealership. I heard somethings said by the salespeople that really lacked in professionalism and respect. I sat and looked at a Civic Type R that was wearing a prominent day glow orange sign asking some $10K over MSRP. Shameful.
I’m sorry....it’s not the Tonkin Gresham Honda that I used to know.
I will say again....Service folks are SPECTACULAR. Salespeople.... dry disappointing. I can’t imagine buying a car there.
Juan, we would like to give you a chance to re-score us based on how we followed up with your concerns. We take your feedback very seriously and appreciate you being honest about your experience. We hope to see you again!