ReScore Reviews™ (6)
I believe we have corrected this concern, as we have a replacement part ordered. Unfortunately a holiday weekend reduced our ability to communicate quickly.Ethan Woehl
Thank you State Farm Insurance! This was an insurance claim that through State Farm. They required used parts which showed up broken twice. Repairs were completed as fast as possible considering the circumstances and used parts supplied by State Farm Insurance. Great leaning experience for all.Ethan Woehl
The service rep who finished up the paperwork was other than friendly or apologetic. Think they knew I was "bitching" about the time wasted there. They did not explain the "requires immediate attention" items on the service record - not how important to fix ASAP and those that could wait for the next service. I put very little mileage on the pilot these days.
Hopefully things improve significantly or "There is always Orient Motors."
My back wiper didn't get noticed ans replaced. And most importantly ans the reason for my review here, is they didn't mention anything about a SAFETY recall.
Now I realize why my sons seat wasn't latching else driving in the freeway.
VERY disappointed.... quality changes when ownership changes.
Disappointed I left with a 11;30 appointment for Monday. Got there 11:30 went shopping and came back and car not touched. They got to it at 12:45
Owner tried repairing on his own. Did not go well. Yes; it did take 3 calls to correct the depth of the problem.Ethan Woehl
I am hopeful that after a phone conversation, all is well.
Not sure who to listen too? very concerned! Not sure if I will go back or not
When test driving the car, I neglected to open the center console. Once we got it home, I opened the console to find that the top latch was broken, and the lid barely attached. I called the dealership and spoke to my salesman, Michael Prickett. Michael dismissed my concern, and told me that his manager would call me back. The next day, I had not received the call so I called the dealership again and spoke with one of the sales managers (I think his name was Josh). The manager explicitly told me that he didn’t have enough money in it to repair the car beyond fixing a loose bolt. I very much understand that I purchased a used car as-is. I’m just highly dissapointed at how I was treated post sale. There was no concern for customer service or satisfaction. I would not recommend this dealership. There are far better dealers in the metro area that have a greater concern for customer service.
Concerns addressed and corrected via phone.