Towne BMW

My experiences have been inconsistent but overall I will continue to use this dealership as long as things continue in a positve direction. Sometimes the experience has been GREAT. Other times poor. This my 3rd Towne purchase and 4th bmw overall. I hope things continue in the direction of positve experiences. My last experience1/15 I consider as excellent.

Straight forward sales experience. No pressure and no games! This is the second BMW I have purchased from Rich at Towne and I would recommend him to anyone!

Great experience and great team.

excellent dealer to work with, thank you for all your help Armand Yao.

I was very impressed by the attentive interactions I had with the staff. It's a great place to go and feel comfortable that your personal interests are being considered and cared for.

Staff was very helpful and informative.

Dean LaMastra is great to work with and I highly recommend him.

They are the worst shop. Spent $6500 in repairs only to have to come back 3 different times. Didn’t offer a loaner either even after I had to go back numerous times because they did not fix what I was charged for. The worst place ever I would not recommend to anyone. They take Advantage that they are the only bmw shop around.

Your employees go the extra mile ALL THE TIME. They strive to make every visit a quality experience. Professional, sincere, genuine, knowledgeable ...... all this yields confidence with Towne. In addition, the BMW car is an excellent car of course. I trust it. It is reliable.

I am always so pleased with my experience at Towne! Monica Fisher and the entire team of people at Towne BMW are fabulous! From sales to service. Monica truly cares about her clients and takes the time to help you make the right choice and choose the right features for your new vehicle. I have owned several BMW's and never disappointed! Stephen Pauly always takes as much time as you need going over the car to learn all the wonderful features your new car has and really appreciate that too. You won't be disappointed!!

Too many delays with 2021

The entire staff at Town was fantastic. As a a salesperson myself I must admit that your consultant Ann Marie Basile was top notch. She provided information, guidance, and support in the right amount and at the right time to help me make my purchase decision a no-brainer. She is a great representative for Towne BMW, you are lucky to have her!

Another person that impressed was our technology and car care person Tyler; friendly, supportive, and knowledgeable.

I’ve bought BMW’s form Towne for close to 30years and most of them purchased through Dave Cochi. Very dedicated, knowledgeable, and client focused. Dave is the best and would highly recommend him.

Tremendous team, timely follow up, and the most friendly professional staff you could ever work with in the industry. They make every customer feel like they are part of their family. They demonstrate a true caring for people and execute flawlessly. The only place to purchase an automobile in WNY from my perspective. Keep up the great work.

comfortable place to do business, 10+ years of repeat business, worth the trip from Rochester