Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

3605 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
98% Would Recommend
Latest Review 2 days ago

Reviews


CH
CONSTANCE E H.
Williamsville, NY
BMW 325CIC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2014 Category: Service
customer service
great!

JH
JERREN H.
Buffalo, NY
BMW BMW 328I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2014 Category: Service
NYS inspection
Reasonable wait time and everyone was polite:) I was happy bc in the five years that I have owned my BMW I have had several horribly rude experiences at this location. So when there is a good day- I'm pleased lol

KC
KELLY ANN C.
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2014 Category: Service
Lack of response
Great job they fixed the problem, however, I did not receive one phone call on any updates or when the car was done or what was wrong with it.

BW
BRENDAN M W.
Buffalo, NY
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2014 Category: Service
service, people, courtesy cars.
great place, just wish they would have fixed the problem at the first appointment.

MI
MICHAEL EMSER WEALTH MANAGMENT GROUP I.
Williamsville, NY
BMW 528XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2014 Category: Service
Well taken care of
It all went very smoothe

NC
NANCY D C.
East Amherst, NY
BMW 528XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2013 Category: Service
great quality but too expensive
parts too expensive but staff friendly

CD
CHRISTOPHER J D.
Williamsville, NY
BMW X1 XDRI28I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2013 Category: Service
Very Nice Disorganized People
Love Towne people and my BMW, but there seems to be some disorganization every time I am in there. I look forward to getting the part for my car. I am glad Carl took it on himself to ensure it is taken care of. Thanks!

RS
ROBERT S S.
Buffalo, NY
BMW 328XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2013 Category: Service
Almost Perfect
Everything about this visit was great.
Only complaint is the lack of a BMW loaner the day i arrived. I had asked for a date when a loaner would be available and was given a Hertz rental. Not what i was expecting.
Glad they have Hertz as a backup - but other luxury brands give you their own models

RC
ROBERT L C.
Grand Island, NY
BMW 550XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2013 Category: Service
Service represenative
Clean up after tire installation was substandard

TF
TERRANCE P F.
Snyder, NY
BMW BMW 328I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2013 Category: Service
Adam
Adam is an excellent employee. He is the main reason I go there for service.

HQ
HOLLY Q.
Buffalo, NY
BMW
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2013 Category: Service
Very knowledgable
Although it took four and half hours the car was restored to factory standards. It is unfortunate that there is no shuttle service for those customers who did not buy their BMW from Towne.

BW
BRENDAN M W.
Buffalo, NY
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2013 Category: Service
service and loaner program
service, loaner car service, etc is excellent.

DC
DAVID C.
Brantford, ON
BMW 335D
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2013 Category: Service
service is great
service is great, however they are always quite longer than they say

DM
DANNY M.
Buffalo, NY
BMW 328XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2013 Category: Service
Always there to answer questions
Bill is always polite and cordial. He is the most helpful person I deal with at this location and goes out of his way to make sure he can do all that is required.

MT
MELISSA A T.
Williamsville, NY
BMW 650I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2013 Category: Service
Service
Adam is always pleasant. The service and cleaning of the vehichle were great.

TG
TARA S G.
Williamsville, NY
BMW 128I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2013 Category: Service
Service visit
Offer loaner car and staff is knowledgable of the BMW product

KH
KATHIE A H.
Williamsville, NY
BMW X1 XDRI28I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2013 Category: Service
Ann Marie
As a walk in w/o an appointment, the service is insulting

MW
MARK T W.
Depew, NY
BMW 535XI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2013 Category: Service
BMW Service Appt.
Advisor and overall service on day of appointment was excellent. car was ready when promised, clean and delivered promptly. Suggest however improving methods to schedule service appt.. It took me 3 attempts over 2 days to talk to a live person. It is difficult (especially with busy work schedules) to answer follow-up phone call from Towne.

JS
JULIE A S.
North Tonawanda, NY
BMW
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2013 Category: Service
Customer satisfaction #1
Friendly/pleasant experience!

DH
DONALD H.
Buffalo, NY
BMW 745I
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2013 Category: Service
They do the job correctly
The price was close to your quote