Towne Hyundai Orchard Park


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1623 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.199997/5Overall Rating 2.199997/5rating 2.199997rating 2.199997rating 2.199997
98% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Douglas W. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"car repair"
i"m pleased with the service . Good Job!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/17/2018 11:03 AM
Michael K L. at Towne Hyundai Orchard Park responded on 01/17/2018

ALWAYS A PLEASURE TO SEE YOU SIR!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very outgoing and helpful "
Came in for an oil change and light bulbs to be replaced. They also put on my window guards that I order a week before without me having to make and appointment
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 11:00 AM
Michael K L. at Towne Hyundai Orchard Park responded on 01/17/2018

THANK YOU, APPRECIATE YOUR KIND REMARKS!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Robert K. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Towne hyundia"
Recently had 2012 sonata in for two repairs. Service was very good, and prompt. I have questions? They answer them. People are polite and seem to just do their job. Was well satisfied with service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/17/2018 07:54 AM
Michael K L. at Towne Hyundai Orchard Park responded on 01/17/2018

WE COULDN'T ASK FOR A BETTER RESPONSE - WE DO THANK YOU!!
THE HYUNDAI SERVICE TEAM

Frank D. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast and reliable service"
in love the service and everyone is very friendly ,
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/17/2018 03:33 AM
Michael K L. at Towne Hyundai Orchard Park responded on 01/17/2018

WE THANK YOU, WE ARE VERY APPRECIATIVE OF YOUR COMMENTS!!
THE HYUNDAI SERVICE TEAM

C K. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In and Out Service"
Oil change and factory recall...all in less than 1 hour. You can't beat that kind of service@
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:12 PM
Michael K L. at Towne Hyundai Orchard Park responded on 01/17/2018

THANK YOU VERY MUCH!!
THE HYUNDAI SERVICE TEAM

Danielle G. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and great service!!"
Had my first oil change and tire rotation.. I was in and out in under an hour.. They also washed my vehicle.. Very satisfied!!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/16/2018 12:45 PM
Michael K L. at Towne Hyundai Orchard Park responded on 01/17/2018

THANK YOU FOR YOUR COMMENTS, APPRECIATED!!
THE HYUNDAI SERVICE TEAM

Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service"
Great
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/16/2018 05:18 AM
Michael K L. at Towne Hyundai Orchard Park responded on 01/16/2018

WE ARE VERY APPRECIATIVE OF THE RESPONSE, THANK YOU!!
THE HYUNDAI SERVICE TEAM

Eileen P. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love my Towne"
A perfect 10.
Vehicle: 2011 Hyundai Azera
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 05:28 PM
Michael K L. at Towne Hyundai Orchard Park responded on 01/16/2018

APPRECIATE YOUR COMMENTS AND EVERYTHING YOU DO FOR US!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Sheila K. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Made appointment for oil change & 4 new tires , in & out in an hour . Very happy:)
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/15/2018 11:38 AM
Michael K L. at Towne Hyundai Orchard Park responded on 01/15/2018

THANK YOU - ITS A PLEASURE!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Glenn K. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall part visit"
Quick and easy. Your setup is excellent. Thank you.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/14/2018 08:48 PM
Michael K L. at Towne Hyundai Orchard Park responded on 01/15/2018

THANK YOU!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Verified Customer on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
Excellent service!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/14/2018 09:39 AM
Michael K L. at Towne Hyundai Orchard Park responded on 01/15/2018

THANK YOU, YOUR COMMENTS ARE APPRECIATED!!
THE HYUNDAI SERVICE TEAM

William J. on 01/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"warranty service"
i bring my car here for the great customer service they provide and also my car is still under warranty.thank you
Vehicle: 2011 Hyundai Accent
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/14/2018 06:27 AM
Michael K L. at Towne Hyundai Orchard Park responded on 01/15/2018

APPRECIATE YOUR RESPONSE, HOPEFULLY YOUR NEXT VISIT - WE CAN EARN A 5 STAR RATING - ANYTHING LESS IS CONSIDERED A FAILURE BY HYUNDAI
THANK YOU!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Dianne B. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant surprise "
My check engine light had been on for a while. I was worried that it could be expensive to fix this problem. I was very happy to find out that this problem was covered in a recall. There was no charge for the repair. I'm really glad I went to Towne Hyundai for this repair because had I gone
somewhere else I probably would have had to pay for getting my check engine light repaired. Also, my car was taken in right after I arrived for my appointment.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/13/2018 05:53 PM
Michael K L. at Towne Hyundai Orchard Park responded on 01/15/2018

ALWAYS A PLEASURE TO ASSIST,THANK YOU DIANNE!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Diane W. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tire Problem"
I came in to have my tire pressure checked and found out I had a nail in one of the tires. They fixed it right away and was out of there in no time. Always a pleasure when I come in to have anything done to my car. Thank you!! A+++
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/02/2018
Service Type: Maintenance
Review Created: 01/12/2018 08:47 PM
Michael K L. at Towne Hyundai Orchard Park responded on 01/15/2018

YOU ARE ALWAYS WELCOME, THANK YOU!!
THE HYUNDAI SERVICE TEAM

William B. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Enjoy having a coffe while I wait for my car....knowing that it they will do a good job."
They helped me right away....even though I had not bben able to set up an appointment.
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 11:15 AM
Michael K L. at Towne Hyundai Orchard Park responded on 01/12/2018

THANKS MUCH!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM
BEST TO YOU IN 2018!

Victoria M. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The personnel that I deal with."
They have been very helpful and curious. Always a pleasure to deal with.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/11/2018 04:42 PM
Michael K L. at Towne Hyundai Orchard Park responded on 01/12/2018

THANK YOU VERY MUCH FOR YOUR RESPONSE!!
THE HYUNDAI SERVICE TEAM

Verified Customer on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service "
Excellent- up front on cost - time and they were able to help with getting me situated with alternative transportation- I travel a lot . Made easy for me.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 12:06 PM
Michael K L. at Towne Hyundai Orchard Park responded on 01/11/2018

GLAD WE WERE ABLE TO BE OF HELP, THANK YOU!!
THE HYUNDAI SERVICE TEAM

Maryjane J. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"survey"
CUstomer service is at the top, knowledge of service to be done is also at the top.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/10/2018 04:20 PM
Michael K L. at Towne Hyundai Orchard Park responded on 01/11/2018

APPRECIATE YOUR KIND REMARKS, THANK YOU!!
THE HYUNDAI SERVICE TEAM

Donna R. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Team"
It's a pleasure to work with Mike Luce in the service department. Always friendly, courteous, and very customer service minded.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/10/2018 09:31 AM
Michael K L. at Towne Hyundai Orchard Park responded on 01/11/2018

WE THANK YOU VERY MUCH FOR YOUR KIND REMARKS!!!
THE HYUNDAI SERVICE TEAM

Richard P. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ggg"
ggg
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/08/2018 03:14 PM
Michael K L. at Towne Hyundai Orchard Park responded on 01/09/2018

THANK YOU FOR RESPONDING, YOUR SURVEY IS APPRECIATED!!
THE HYUNDAI SERVICE TEAM

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