Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

( 3106 Reviews )

ReScore Reviews™ (21)

ReScore
Overall Rating 4.7619052/5Overall Rating 4.7619052/5Overall Rating 4.7619052/5Overall Rating 4.7619052/5rating 4.7619052
Original
Overall Rating 2.5238095/5Overall Rating 2.5238095/5rating 2.5238095rating 2.5238095rating 2.5238095
98% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


EK
Eric K.
East Concord, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Business as usual.
....and by that I mean GREAT as always!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/24/2019

Thank you for responding to the Hyundai service survey.  We are very happy to hear that you are pleased with our service department. 

Sincerely,
Mike Luce, Towne Hyundai Service


BM
Bonnie M.
S Cheek, NY
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
timely service, friendly personnel in the service department
excellent service as usual!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/23/2019

THANK YOU FOR YOUR KIND RESPONSE AND THE 5 STAR RATING. AT TOWNE WE TRULY APPRECIATE YOUR BUSINESS!!

SINCERELY, MIKE LUCE AND THE HYUNDAI TEAM


Verified Customer
Buffalo, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Good appointment
Good job
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/23/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND THE 5 STAR RATING. WE AT TOWNE TRULY APPRECIATE YOUR BUSINESS!!

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


PZ
Paul Z.
Hamburg, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Great friendly service
Great service and people
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/22/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND THE 5 STAR RATING. AT TOWNE HYUNDAI WE TRULY APPRECIATE YOUR BUSINESS!!

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


AC
Anthony C.
Orchard Park, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
The best in service
Mike Luce and his top-notch service team give you service and personal attention. They work hard to ensure you leave with complete satisfaction with how your vehicle was serviced.
I have been buying and leasing cars from Towne for over 10 years, and the reason I do so is because of the quality service before and after I obtain my new car.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/22/2019

THANK YOU FOR YOUR VERY KIND RESPONSE. WE ARE TRULY HAPPY YOU ARE SATISFYED WITH OUR SERVICE DEPT WE AT TOWNE APPRECIATE YOUR BUSINESS!!

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


LF
Laurie F.
Buffalo, NY
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2019 Category: Service
Great service
Service is very good. Everyone is very friendly and professional.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/21/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND THE 5 STAR RATING. AT TOWNE HYUNDAI WE TRULY APPRECIATE YOUR BUSINESS!!

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


GC
Glory C.
Hamburg, NY
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
Friendly atmosphere
I was a Towne customer a long long time ago so when I was in the market for a new vehicle I decided to go back there. It was a good decision. I have been going there since 2011 when I bought my 2012 Elantra. I have serviced it only there and will continue to do so. I trust that they are looking out for my interests and not just to make a profit. And that's a big deal in today's world.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/21/2019

THANK YOU FOR YOUR KIND RESPONSE AND YOUR 5 STAR RATING. AT TOWNE HYUNDAI WE TRULY APPRECIATE YOUR BUSINESS!!

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


Verified Customer
Hamburg, NY
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
Service
I had an issue with my 7 year old Veracruz. Radiator and coolant lines and the cover for my manafold. Work was done quickly for a car towed into shop. Part were about $700 and service was twice that.
Up until this point, I have only done oil changes, breaks, battery, and tires.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/19/2019

Thank you for responding to the Hyundai service survey.  We appreciate your five star rating and are very glad that you are pleased with our department.

Sincerely,
Mike Luce, Towne Hyundai Service


WM
Will M.
Orchard Park, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Awesome Job
Very professional explained everything
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/19/2019

We are very happy that you are pleased with our service department here at Towne.  We appreciate your five star rating of our facility.

Sincerely,
Mike Luce, Towne Hyundai Service


MB
Maryjane B.
Hamburg, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Fast friendly service
I was in and out in less than 20 minutes for my first inspection and it was at a discount price !
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/17/2019

Thank you for participating in the Hyundai service survey.  We are very happy to hear that you are pleased with our service department here at Towne and really appreciate the five star rating!

Sincerely,
Mike Luce, Towne Hyundai Service


GK
Gary K.
S Cheek, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2019 Category: Service
Value service
Prompt service. A good value. Cordial and helpful personnel.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/17/2019

APPRECIATE THE RESPONSE, HOPEFULLY NEXT VISIT WE CAN EARN A "5" STAR RATING (ANYTHING LESS IS CONSIDERED A FAILURE BY HYUNDAI)
THANK YOU
MIKE LUCE
THE HYUNDAI SERVICE TEAM


WW
William W.
West Falls, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2019 Category: Service
Good Service for a Good Price
Thank you for taking care of my car.... please work on your texting system
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/16/2019

NO - OUR TEXTING SERVICE WORKS GOOD, ITS US THAT DROPPED THE BALL. WE WILL DO BETTER.!!
THANK YOU FOR LETTING US KNOW
MIKE LUCE
THE HYUNDAI SERVICE TEAM


HN
Holly N.
Hamburg, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Towne Hyundai service
Excellent work, good prices and friendly employees.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/14/2019

THANK YOU FOR YOUR KIND RESPONSE AND FOR THE 5 STAR RATING. AT TOWNE WE TRULY APPRECIATE YOUR BUSINESS!

SINCERELY, MIKE LUCE


NG
Nancy G.
Angola, NY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
Fast servicing
The showroom looks very nice and the staff is welcoming and friendly. I enjoyed the customer lounge area and coffee and newspaper.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/12/2019

THANK YOU FOR YOUR KIND RESPONSE AND THE 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS!

SINCERELY, MIKE LUCE


CM
Colleen M.
Orchard Park, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
Tire Rotation, NYS Inpection & Oil Change
I added to put on new washer blades.. Very professional service oriented group of people.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/12/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND THE 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS!
SINCERELY, MIKE LUCE


AC
Anthony C.
Orchard Park, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
The best
Mike Lice and his top notch team at Towne Hyundai deliver affordable, expert service with care and personal attention. They are why I keep returning to Towne for my vehicles and their maintenance.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/12/2019

THANK YOU FOR YOUR KIND RESPONSE TO THE HYUNDAI SURVEY AND FOR THE 5 STAR RATING. AT TOWNE WE TRULY APPRECIATE YOUR BUSINESS!!

SINCERELY, MIKE LUCE AND THE HYUNDAI TEAM


RC
Rebecca C.
West Seneca, NY
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Customer
"Great Staff!"
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/11/2019

K YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND THE 5 STAR RATING! AT TOWNE WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI TEAM


JF
Janet F.
East Aurora, NY
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Great people
Always friendly and helpful.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/11/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND THE 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS!

SINCERELY, MIKE LUCE HYUNDAI SERVICE


JC
Jose C.
Buffalo, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
good service
good service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/10/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND THE 5 STAR RATING. AT TOWNE WE TRULY APPRECIATE YOUR
BUSINESS!!

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


KP
Kevin P.
Depew, NY
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Service
I went in for two things to be done and was so happy with the service and the people when you first walk in. Excellent service.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/10/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND THE 5 STAR RATING. AT TOWNE WE TRULY APPRECIATE YOUR BUSINESS!

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM