Taking my cars to a new shop after 20 years of using Tuffy. Never again. And then tells me that's what they have to do to stay In business
Lost 3 good cutomers
Long story short, do not go to this store, they lied continuously and performed POOR service. If I could leave 0 stars I would
I asked for Adam when I got there but the man up front said he could check me in. I advised Adam quoted price $19.95 plus add'l for extra oil and filter to come to $35.00 for oil change and rotate my tires. The guy wrote the ticket I had appointment for 1:00 p.m. but still took 2 hours. When they were finished they charged me $10 to rotate tires I told the guy I was not suppose to be charged he said Adam is the one that put that line item in. I will not return to this Tuffy's as they do not stand by their quotes. My husband called back to talk to Adam, he was not available and got no satisfaction. We have dealt with Tuffy for over 10 years but never again.
Sorry you had a bad experience at our location but we do try and provide good quality parts at a good price, the quote that was written for you was an direct oem fit part and not a repair, we did also look for a universial muffler but a part number was not provided for us. We do try and repair vehicles at low costs as much as can!!
Thank you for your reviews on our business and have a great day!!!
We are sorry that you had a bad experience at our facility, we do stand behind our work 100% and if you feel that your wheels need to be rechecked that is not a problem at all.