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(916 Reviews)

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Latest Review 3 months ago


John N.
Red Hill, PA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/02/2015 Category: Service
John said he has a bad transmission. They told him he had to replace the cooling lines and charged him $700. They informed him the transmission was bad and needed to be replaced. He thinks they should have been able to tell the transmission was bad before replacing the cooling lines. He has had good experiences with them before, but this visit was upsetting to him.
Bryan &. from Valley Auto Group Inc responded on 03/05/2015

When vehicle first came in, customer stated that the transmission was slipping. We confirmed that the transmission cooler lines were rusted and leaking transmission fluid. We informed the customer that the transmission fluid smelled burnt, but due to the lines leaking we were unable to perform proper pressure tests to tell if transmission had internal damage. The customer was warned before any repairs were performed that replacing the transmission lines was necessary, but the transmission may also have to be replaced. We will contact customer and are more than willing to work with customer on price of transmission repair / replacement.