ReScore Reviews™ (14)
We appreciate you taking the time to write this review. I had attempted to call multiple times in hopes to speak with you about your experience with us and to get some more details. I did see that you have been a customer for multiple years and we greatly appreciate your business. Please feel free to contact us when possible so that we can discuss how we can provide you a better experience.
The main reason I brought the truck in was to get the brake warning light resolved. I was told that the brake system was checked (Bill shows "Complimentary Inspection" and no trouble was found, and that no further investigation was possible unless the brake light indicator would stay on, or at least be predictably repeated.
The fact that your mechanics can't do anything about the intermittent brake warning light on the dashboard make me think your mechanic(s) are incompetent.
Then to include the statement on my bill that says that I declined "Brake Warning Flash - Diag" service for $114 is truly mind boggling and confusing.
I'm a long time, regular, multi-car customer.
I just don't get it.
We appreciate your business over the years and are grateful you took the time to let us know how your experience went. I'm glad that we were able to get your vehicle through it's inspections. In regards to the brake light, I can understand how frustrating it could be when you bring the vehicle in with a problem but a solution can not be found. I know the light was initially on during the inspections but when the vehicle was in for the technician to check it over it was off. We looked over the system for anything obvious but nothing was found. If the problem is not currently there then every time we test the components they are going to come back good. We need to be able to run the diagnostic while the problem is occurring to pin point the problem area and verify what is needed. Otherwise we would just be guessing. We would be glad to look into this for you further if the problem returns. Let us know if we can be of any help to you.
We appreciate your business over the years and wanted to apologize for the less than perfect experience you had with us. I will definitely be looking into both matters and will be contacting you in regards to them. Please let us know if you have any other questions or concerns. We look forward to servicing your vehicle in the future.