ReScore Reviews™ (14)
We appreciate you taking the time and bringing these matters to our attention. We will definitely be looking into what would have caused the vehicle to take so long. I appreciate you taking the time and speaking with me this morning on the matter as well. We will definitely be looking into where that noise is coming from as well this afternoon once you come in. We greatly appreciate your business over the years and look forward to continuing to work with you.
Thank you for taking the time to write this review. I did take a look at your paperwork and saw that they had notated that the tire had a nail that was to close to the edge of the tire for repair. We do not perform string plugs here as it is not considered a full repair and can potentially leak. When we repair tires we dismount them and patch them from the inside, and because of this if the puncture is to close to the edge the patch will not fit or can leak when driven over. We do offer tire protection when the tires are purchased to help reduce the cost of replacement tires in situations such as these. I would be more than happy to inspect the tire myself if you would like to bring it by. Please let us know if you have any other questions or concerns. We greatly appreciate your business and hope to service your vehicle more in the future.
We appreciate you writing this review and letting us know about your experience. We will definitely be looking into this as we take these matters very seriously. I did see where they performed a full synthetic oil change on the vehicle and I did see that is what was used last time it was in for service. We still should have provided all the options and informed you on what service you were receiving. We do offer a shuttle service to our customers and it is here for your convenience. I apologize if the staff made you feel as though it was a burden. I will also be reaching out to you as well. We do appreciate your business over the years and hope to continue to service your vehicles. I look forward to speaking with you soon.
The main reason I brought the truck in was to get the brake warning light resolved. I was told that the brake system was checked (Bill shows "Complimentary Inspection" and no trouble was found, and that no further investigation was possible unless the brake light indicator would stay on, or at least be predictably repeated.
The fact that your mechanics can't do anything about the intermittent brake warning light on the dashboard make me think your mechanic(s) are incompetent.
Then to include the statement on my bill that says that I declined "Brake Warning Flash - Diag" service for $114 is truly mind boggling and confusing.
I'm a long time, regular, multi-car customer.
I just don't get it.
We appreciate your business over the years and are grateful you took the time to let us know how your experience went. I'm glad that we were able to get your vehicle through it's inspections. In regards to the brake light, I can understand how frustrating it could be when you bring the vehicle in with a problem but a solution can not be found. I know the light was initially on during the inspections but when the vehicle was in for the technician to check it over it was off. We looked over the system for anything obvious but nothing was found. If the problem is not currently there then every time we test the components they are going to come back good. We need to be able to run the diagnostic while the problem is occurring to pin point the problem area and verify what is needed. Otherwise we would just be guessing. We would be glad to look into this for you further if the problem returns. Let us know if we can be of any help to you.
We appreciate you writing this review and letting us know about what is going on with your vehicle. We do offer a 2yr / 24k mile warranty on all of our work and will definitely look into what is going on with your vehicle. I will be contacting you as well so that we can set up an appointment time and arrange for a loaner vehicle for you if needed. We look forward to speaking with you.
We appreciate you bringing your concerns to our attention. I recall looking at this vehicle with you to show you the leak but according to the Virginia State Police Motor Vehicle Safety Inspection Manual it states that the vehicle fails if "...Power steering is defective and affects adequate steering of the vehicle or power steering fluid in reservoir is below operating level, or if there is an obvious leak of power steering fluid. Do not reject for dampness."
We would never want our customers to feel that we are trying to scam them and I am sorry if we made you feel that way. We did not provide you an estimate and it was explained that the work did not need to be performed at our facility. You are able to have it repaired anywhere you like and we could always perform the re-inspection for you afterwards. We appreciate your business over the years and we hope to continue to service your vehicles. Please feel free to contact us if you have any other questions or concerns.
We appreciate you writing this review and informing us on how your experience was. We apologize for it taking so long to identify the cause of your light coming on. It was an intermittent problem and we wanted to make sure we did everything possible to diagnose your vehicle properly. Once we identified the cause of the problem we had to have the part mailed in because nobody local carried it which is why we were not able to receive the part prior to you needing the vehicle back. I apologize for the inconvenience this has caused you. I had attempted to call as well to help answer any questions or concerns that you may have. Please let us know if there is anything we can do for you.
Thank you so much! We appreciate the kind words.
We appreciate you bringing these matters to our attention. I had attempted to call as well to get more information about your visit. Actions such as the ones you described about our inspector would not be tolerated and I appreciate you informing us of the situation.
I had looked into the matter and found that the vehicle that was brought in before yours was a customer who we forgot to perform the emissions test for when we performed their safety inspection earlier in the day. I apologize for the inconvenience this caused you and understand how this would appear questionable to other customers.
In regards to the wiper blades, I did speak with the inspector and he stated that they were torn. If you ever have any concerns about inspection items or any recommendations made from us, we are more than willing to show the items to you.
Thank you again for your business and please let us know if you have any other questions or concerns.
We appreciate you taking the time writing this review and bringing this matter to our attention as well as taking the time to speak with me about the matter on the phone. I will definitely be going over this with our team so that we can set better time expectations and improve our communication. We appreciate your business and look forward to continuing to service your vehicle.
We appreciate you taking the time to write this review and bringing this matter to our attention. I had attempted to call to reach out to you as well so that we may get more information to address this matter. We appreciate your business and take these matters very seriously. I hope to hear from you soon. Please feel free to contact us anytime with any questions or concerns.
I am very disappointed with the service. I just spend over $1900 on new tire and brakes at this locations and will now think twice before coming back.
I am surprise the technician said something is wrong inside the transmission but do not know what and it is safe to drive.
We appreciate you writing this review and bringing this matter to our attention. I will be speaking with our team here to see what had happened with the vehicle. I had attempted to call you as well in hopes to get more information about your vehicle. Please give us a call back whenever it is convenient. We appreciate your business and hope to continue to do business with you more in the future.
Thank you for taking the time and writing this review. We apologize for the inconvenience it must have caused you in needing to return the vehicle so soon after the initial repair was performed. I am glad that we were able to get it back on the road with no problems. Please let us know if you ever have any other questions or concerns. We appreciate your business and look forward to working with you in the future.