Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1633 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MF
Marcia F.
Wooster, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Great Service
We have become friends with so many of the folks at Waikem. It is so worth the 30 mile drive over to have great service! Thanks again Charlie, Don and Vaughn!
DAVID S. from Waikem Hyundai responded on 06/10/2019

Marcia,
Thank you for responding. It is always great to have you stop in.  I know everyone enjoys your visits!  You are a welcome member of our Waikem Hyundai Family!  If you need anything at all, please let Charlie know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
North Canton, OH
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Waikem
Good service
DAVID S. from Waikem Hyundai responded on 06/10/2019

Thank you for letting us know of your experience!  It was great to hear from you.  As one of our Waikem Hyundai Family, your feedback is valued.  If you need anything at all, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


RR
Randy R.
Wooster, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Service
The service department is the best around and the salesman it's always friendly very helpful if I have any questions. Just a magnificent dealership all the way around.
DAVID S. from Waikem Hyundai responded on 06/07/2019

Randy,
Thank you for letting us know of your experience!  As one of our Waikem Hyundai Family, your feedback is valued.  We try to treat everyone as if they are part of our family and I am glad it comes through.  If you need anything at all, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


SS
Sheryl S.
Wadsworth, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
A++
Every point, start to finish, is honed for efficient, personable, care.
DAVID S. from Waikem Hyundai responded on 06/06/2019

Sheryl,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued!  If you need anything at all, please let Charlie know. We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


DS
Daniel S.
Canton, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
friendley
friendley
DAVID S. from Waikem Hyundai responded on 06/06/2019

Daniel,
Thank you for letting us know about your experience.  We feel everyone is part of our Waikem Hyundai Family.  I am glad that is coming through.  If you need anything or we can help in any way,please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


RP
Robert P.
Canton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Like family
Fast friendly service. Great people
DAVID S. from Waikem Hyundai responded on 06/05/2019

Robert,

Thank you for letting us know about your experience.  It was great to hear from you.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


CT
Carolyn T.
Canton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Great service dept.
Work was done to my satisfaction & in good time. The service mgr. explained what needed to be done & was very courteous.
I am very satisfied.
DAVID S. from Waikem Hyundai responded on 06/04/2019

Carolyn,
I am glad to hear about your experience.  We feel everyone is part of our Waikem Hyundai Family and really want them to receive personalized treatment.  If you need anything, or we can help in any way, please let Charlie know. We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


RJ
Robert J.
Canton, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/01/2019 Category: Service
Waikem Hyundai
Everything at Waikems was fine. MY ONE BIG COMPLAINT WAS THAT IT TOOK 57 DAYS FOR A PART TO BR DELIVERED.
Bryan M. from Waikem Hyundai responded on 06/04/2019

Thank you for responding.  We value your feedback.  Charlie will be calling to discuss any concerns you might have and see what we can do to resolve them.  We look forward to talking with you.

Bryan Mulligan
Service Manager
Waikem Hyundai
330-478-0281#1147


KM
Kent M.
Canton, OH
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
5-star in every category
They get you in and out of service as quickly as they can - everything is top notch
DAVID S. from Waikem Hyundai responded on 05/31/2019

Kent,
It is great to hear from you!  I am glad we were able to handle your service promptly and get you on your way.  We know your time is valuable and try our best to minimize the service impact on your day.  As a member of our Waikem Hyundai family, your feedback is important to us.  If you need anything at all, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai 


Verified Customer
New Philadelphia, OH
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Excellent service
Efficient and courteous service.
DAVID S. from Waikem Hyundai responded on 05/31/2019

Thank you for responding. It was great to hear from you.  As a member of our Waikem Hyundai family, your feedback is important to us.  If you need anything at all, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Canal Fulton, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Great Service
As always, service people were friendly and the service (oil change) was fast.
DAVID S. from Waikem Hyundai responded on 05/31/2019

Thank you for responding. It was great to hear from you.  I am glad we were able to handle your needs and get you on your way quickly.  As a member of our Waikem Hyundai family, your feedback is important to us.  If you need anything at all, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


JR
Jill R.
Dover, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Super Efficient and Professional
Absolutely love this service department. Always friendly, prompt and ready to answer any questions. This is THE example of Quality Service.
DAVID S. from Waikem Hyundai responded on 05/31/2019

Jill,
Thank you for letting us know about your experience. It is great to hear from you.  As a member of our Waikem Hyundai family, your feedback is important to us.  We feel every customer is one of our family and make it our mission to treat you as we would like to be treated.  If you need anything at all, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
North Canton, OH
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2019 Category: Service
Service Visit
The service department did quite well in solving the problem.
DAVID S. from Waikem Hyundai responded on 05/29/2019

Thank you for letting us know about your experience.  I am glad we were able to solve any issues with your vehicle.  As a member of our Waikem Hyundai Family, your feedback is valued.  If you need anything or we can help in any way, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


MC
Meilani C.
Canton, OH
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Wonderful service
I’ve always had a good experience with Waikem. The technicians and staff are always very nice and helpful. The service received is always top of the line!
DAVID S. from Waikem Hyundai responded on 05/29/2019

Meilani,
Thank you for letting us know about your experience.  As a member of our Waikem Hyundai Family, your feedback is valued.  We care for each customer as if they are family.  I am glad that is coming through!  If you need anything or we can help in any way, please let Jeff know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


LM
Leslie M.
Canton, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Excellent Service
The only complaint I have was the bathroom. The floor was filthy and trash needed emptied. Otherwise the service, staff and experience was excellent. Thank you!
DAVID S. from Waikem Hyundai responded on 05/29/2019

Thank you for letting us know about your experience.  As a member of our Waikem Hyundai Family, your feedback is valued. We will be passing on your comments regarding the restroom to our cleaning company.  This is important feedback and we thank you for letting us know.   If you need anything or we can help in any way, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


DM
Dione M.
Wooster, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
A+
Went in for a recall on my Hyundai. They not only fixed & updated the software, but noticed that I needed an oil change. And took care of that too! Excellent 👍
DAVID S. from Waikem Hyundai responded on 05/29/2019

Dione,
Thank you for letting us know about your experience.  As a member of our Waikem Hyundai Family, your feedback is valued. I am glad we were able to get your recall completed, maintenance performed and get you on your way.  I hope you had a great holiday.  If you need anything or we can help in any way, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


TC
Thomas C.
Hackettstown, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Amazing customer service
Everyone was awesome and had our safety in mind. Their willingness to help was so comforting. They kept in mind that we were traveling with our family and were very thorough in giving us details about our car and going above and beyond whenever we needed anything.
DAVID S. from Waikem Hyundai responded on 05/29/2019

Thomas,
Thank you for letting us know about your experience.  We treat everyone who comes in as if they were part of our family.  I am glad that comes through and that we were able to help you during your travels.  I hope you had a great holiday and all is well.  If you need anything in the future as you travel, or just have a few questions to be answered, feel free to let us know.  It was our pleasure to help you.

Dave Sams
Waikem Hyundai


JL
Jack L.
Wooster, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019
Excellent service and nice people
I always get treated well when I come. I live in Wooster so it a long trip for a man my age. ( 80).. thanks
DAVID S. from Waikem Hyundai responded on 05/29/2019

Jack,
Thank you for your response and making the trip in!  We value you as one of our Waikem Hyundai Family and really appreciate your loyalty.  If you need anything at all, please let us know.  We look forward to your next visit.  Hope you had a greaat Holiday!

Dave Sams
Waikem Hyundai


WC
William C.
Navarre, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Friendly help fast service
I went in for an oil change was greeted right away by a friendly representative and the work was done in the time they said it would be. All in all a good place to do business.
DAVID S. from Waikem Hyundai responded on 05/29/2019

William,

Thank you for letting us know about your experience. We feel every customer is a part of our family.  As a member of our Waikem Hyundai Family, your feedback is valued.  If you need anything or we can help in any way, please let Jeff or Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Dennison, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Mrs.
Love their service dept. I drive 35 miles to go to their service depot. Friendly & fast & very efficient.
DAVID S. from Waikem Hyundai responded on 05/29/2019

Thank you for letting us know about your experience.  As a member of our Waikem Hyundai Family, your feedback is valued.  If you need anything or we can help in any way, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai