Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1633 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


GB
Gloria B.
Carrollton, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
auto maintenance
The service rep was very thorough and every thing was done quickly.
DAVID S. from Waikem Hyundai responded on 04/01/2019

Gloria,
Thank you for letting us know about your experience.  It was our pleasure to help you on this visit.  If you need anything at all, please let Jeff know.  We are looking forward to your next visit.

Dave Sams
Waikem Hyundai


GL
Gary L.
North Canton, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2019 Category: Service
Ease of visit!
Fast, simple, courteous.
DAVID S. from Waikem Hyundai responded on 04/01/2019

Gary,
Thank you for responding. I am glad we could perform your service and get you on your way quickly!  We value your time and try to minimize our impact on your day.  If you need anything at all, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


DS
Daniel S.
Canton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Great service and a friendly crew
Great job, on time
DAVID S. from Waikem Hyundai responded on 04/01/2019

Daniel,
Thank you for responding. I love hearing from our Waikem Hyundai Family!  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Wooster, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
The people
Great
DAVID S. from Waikem Hyundai responded on 03/29/2019

Thank you for responding.  It was great to hear from another of our Waikem Hyundai Family.  If you need anything at all, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Orrville, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
Staff is extremely professional and easy to work with. They answer questions and appear they really want to help the customer.
Great service, very timely, polite staff and willing to help.
DAVID S. from Waikem Hyundai responded on 03/29/2019

Thank you for telling us about your experience!  You are a valued member of our Waikem Hyundai Family and we appreciate your feedback.  If you need anything or we can help in any way, please let Charlie know.  We look forward to y our next visit.

Dave Sams
Waikem Hyundai


JK
John K.
Canton, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Friendly quick service
Very quick
Very friendly
Very reasonable
DAVID S. from Waikem Hyundai responded on 03/28/2019

John,
Thank you for responding. As one of our Waikem Hyundai Family, your feedback is valued.  If you need anything at all, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Canton, OH
2014 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2019 Category: Service
Quality service!
Always good service! Gotten many Oil changes done at Waikem since moving to the area 2 years ago and always good service and they never overfill my oil which I sometimes seen at other dealerships. Just got a coolant flush and although a little pricey I double checked my coolant levels afterword and everything was perfectly at the right levels!
DAVID S. from Waikem Hyundai responded on 03/28/2019

Thank you for telling us about your experience!  We value your feedback.  If you need anything or we can help you in any way, please let Brendan, Jeff or Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


HK
Heather K.
Cuyahoga Falls, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Abeolutely amazing service
This place goes above and beyond for you and your car.
DAVID S. from Waikem Hyundai responded on 03/27/2019

Heather,
Thank you for letting us know about your experience.  We value you as one of our Waikem Hyundai Family.  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Waynesburg, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Courteous Service
Courteous & friendly service! Service advisors that keep you informed on the progress of your vehicle & get you in & out in a timely manner!
DAVID S. from Waikem Hyundai responded on 03/27/2019

Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  If you need anything at all, please let Jeff know.  We are looking forward to your next visit.

Dave Sams


Verified Customer
Canton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Great Service! Fast. Great people.
Great Service! Fast. Great people.
DAVID S. from Waikem Hyundai responded on 03/26/2019

Thank you for responding. It is always good to hear from our Waikem Hyundai Family!  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


TD
Tony D.
Massillon, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
PROFESSIONAL/ FAST SERVICE
WENT FOR SERVICE FOR A 2015 GENESIS.
OIL CHANGE / REPLACE TURN SIGNAL / PLUS RECOMMENDED MAINTANCE
TOOK 1.5 HOURS
VERY SATISFIED
DAVID S. from Waikem Hyundai responded on 03/25/2019

Tony,
Thank you for responding. We truly appreciate hearing from our Waikem Hyundai Family.  If you need anything or we can help in any way,  please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


GD
Geoffrey D.
Canal Fulton, OH
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
Great team
I always enjoy prompt, courteous, and thorough service. Great team.
DAVID S. from Waikem Hyundai responded on 03/25/2019

Geoffrey,
Thank you for responding.  I love hearing from our Waikem Hyundai Family!  I know Charlie truly cares for our customers and am glad it was evident to you on this visit.  If you need anything at all, please let him know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


VT
Vicki T.
Massillon, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
The importance of both car and customer
The friendly family attitude and quick service. They even have taken care of minor issues without an appointment. We feel important to them.
DAVID S. from Waikem Hyundai responded on 03/25/2019

Vicki,
I appreciate hearing from our Waikem Hyundai Family and am glad our care and concern came through!  If you need anything at all, please let Charlie know.  We are looking forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Massillon, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
review
Waiting are clean and service time was as promised
DAVID S. from Waikem Hyundai responded on 03/25/2019

Thank you for responding. It was our pleasure to help you on this visit.  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


SC
Sue C.
Canal Fulton, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Very considerate
Treated very good, everyone friendly and took into consideration all my questions, done in a timely manner
DAVID S. from Waikem Hyundai responded on 03/25/2019

Sue,
Thank you for telling us about your experience.  We appreciate your feedback as a valued member of our Waikem Hyundai Family.  If you need anything at all, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


RR
Robert R.
Canton, OH
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great Service!
I was very happy with the service I received! Jeffrey Russ was very professional and explained everything really well! And...thank you also to Chuck whom a few weeks earlier put air in my tires! My husband was working and I just stopped in and Chuck helped me! Thanks Jeffrey! Thanks Chuck! Sherri
DAVID S. from Waikem Hyundai responded on 03/25/2019

Robert,
Thank you for letting us know about your experience.  Both Charlie and Jeff exhibit the care and concern we have for our Waikem Hyundai Family.  If you need anything at all, even air for your tires, please let either of them know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


LF
Lois F.
Canton, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Great service
I appreciated the calm demeanor of the service representative. He was cheerful, polite and explained well what had been done.
DAVID S. from Waikem Hyundai responded on 03/25/2019

Lois,
Thank you for letting us know about your experience.  Jeff is a great asset and truly cares for our Waikem Hyundai Family.  If you need anything at all, please let him know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Massillon, OH
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Friendly
Very friendly place and I love to talk about cars with everyone.
Bryan M. from Waikem Hyundai responded on 03/22/2019

Thank you for responding. I love hearing from our Waikem Hyundai Family.  If you need anything or we can help in any way, please let Brendon know.  We are looking forward to your next visit.

Bryan Mulligan
Service Manager
Waikem Hyundai

JS
Joe S.
Navarre, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Service
Fast and friendly service
Bryan M. from Waikem Hyundai responded on 03/22/2019

Thank you for responding. I love hearing from our Waikem Hyundai Family.  If you need anything or we can help in any way, please let Charlie know.  We are looking forward to your next visit.

Bryan Mulligan
Service Manager
Waikem Hyundai


Verified Customer
Canton, OH
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2019 Category: Service
Oil Change
The overall service was good but it took over an hour to rotate the tires and do an oil change. It shouldn't take that long.
Bryan M. from Waikem Hyundai responded on 03/21/2019

Thank you for responding.  I appreciate hearing from our Waikem Hyundai Family!  If you need anything, or we can help in any way, please let Jeff know.  We look forward to your next visit.

Bryan Mulligan
Service Director
Waikem Hyundai