Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
4.8

( 1801 Reviews )

ReScore Reviews™ (34)

ReScore
Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5rating 4.6764685
Original
Overall Rating 2.41176/5Overall Rating 2.41176/5rating 2.41176rating 2.41176rating 2.41176
97% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


JE
John E.
East Canton, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Title
Waikems service manager is excellent to work with and provides excellent suggestions.
DAVID S. from Waikem Hyundai responded on 08/05/2019

John, 
I agree that Charlie does a great job!  He treats everyone like family and like he wants to be treated.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


JB
Jack B.
Massillon, OH
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Excellent
All service personnel were very good.
DAVID S. from Waikem Hyundai responded on 08/05/2019

Jack,
Thank you for responding. We feel as if every customer is part of our family.  I am glad that comes through!  As a member of our Waikem Hyundai Family, we value your feedback.  If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


RS
Richard S.
Massillon, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Always excellent service
Charlie and the service crew always provide excellent service. Always very courteous, very professional and personable. I've been a returning customer for five years and I've never had a problem. I'd recommend them to anyone.
DAVID S. from Waikem Hyundai responded on 08/01/2019

Richard,
Thank you for responding. I agree Charlie and the crew are top notch in customer service and truly care about each Waikem Hyundai Family member.  I am glad that comes through.  We value your feedback and will share it with the team.  If you need anything at all, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Massillon, OH
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2019 Category: Service
Customer service
Great service by knowledgeable mechanics
DAVID S. from Waikem Hyundai responded on 07/29/2019

Thank you for letting us know about your experience.  Hope all is well with you.  As one of our Waikem Hyundai Family, your feedback is valued.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai
Respond


NJ
Natasa J.
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/25/2019 Category: Service
Bad service
Bad service in the service department.
Bryan M. from Waikem Hyundai responded on 07/29/2019

Thank you for responding.  We value your feedback.  Charlie will be calling to discuss any concerns you might have and see what we can do to resolve them.  We look forward to talking with you.

Bryan Mulligan
Service Manager
Waikem Hyundai
330-478-0281#1147


LD
Linda D.
Louisville, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Great service
Thorough, courteous service every time
DAVID S. from Waikem Hyundai responded on 07/25/2019

Linda,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  Jeff does a great job and I am glad he was able to help you with the service on your vehicle.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai
Respond


Verified Customer
Scio, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Hyundai
Always friendly
DAVID S. from Waikem Hyundai responded on 07/25/2019

Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  Charlie does a great job and I am glad he was able to help you with the service on your vehicle.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


GM
Gary M.
Canton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Hyundai up
Courteous and friendly. Just like home
DAVID S. from Waikem Hyundai responded on 07/24/2019

Gary,
Thank you for letting us know about your experience.  We feel every customer is part of our Waikem Hyundai Family and treat them like we want to be treated.  Jeff does a great job and I am glad he was able to help you with the service on your vehicle.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


GK
Guy K.
Alliance, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Execellent service!!!!
I arrived early for my service appointment and was promptly taken in. I was told it could take one hour or more but it only took 40 minutes. They also have a nice waiting area with popcorn, coffee, bottled water and more.
DAVID S. from Waikem Hyundai responded on 07/24/2019

Guy,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  Charlie does a great job and I am glad he was able to help you with the service on your vehicle.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


AB
Adeline B.
North Canton, OH
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Great service
I never go anywhere else for service. Great service team!!
DAVID S. from Waikem Hyundai responded on 07/23/2019

Adeline,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  Charlie does a great job and I am glad he was able to help you with the service on your vehicle.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


MA
Marcella A.
Massillon, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Great service, kind and courteous. Clean atmosphere too!
Convenient drop off box for next day service. Appreciate the call & review of service before pick up.
DAVID S. from Waikem Hyundai responded on 07/23/2019

Marcella,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  Jeff does a great job and I am glad he was able to help you with the service on your vehicle.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


MT
Michael T.
Canton, OH
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
Prompt service
Waikem performed my service timely and efficiently
DAVID S. from Waikem Hyundai responded on 07/22/2019

Michael,
Thank you for letting us know about your experience!  We value the feedback from all of our Waikem Hyundai Family.  If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


JB
Janet B.
Dennison, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2019 Category: Service
Noise
My car has a noise that it never had before it was serviced
DAVID S. from Waikem Hyundai responded on 07/22/2019

Janet,
Please conatct Charlie about the new noise you are hearing.  We will have you come in as soon as you can so we can address your concern.   Thank you for letting us know about your experience and giving us a chance to resolve this concern.

Dave Sams
Waikem Hyundai


JH
Jack H.
Louisville, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
Service
excellent service representative
DAVID S. from Waikem Hyundai responded on 07/22/2019

Jack,
Thank you for letting us know about your experience!  We value the feedback from all of our Waikem Hyundai Family.  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


PG
Phillip G.
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Very Courteous
Staff were very friendly and accommodating.
DAVID S. from Waikem Hyundai responded on 07/19/2019

Phillip,
Thank you for letting us know about your experience!  As one of our Waikem Hyundai Family, your feedback is valued.  We try to treat everyone as if they are one of our family.  I am glad that came through.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


GM
Gesualdo M.
Canton, OH
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Mr
Great service!!!!!!
DAVID S. from Waikem Hyundai responded on 07/19/2019

Gesualdo,
Thank you for letting us know about your experience!  As one of our Waikem Hyundai Family, your feedback is valued.  We try to treat everyone as if they are one of our family.  I am glad that came through.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


PK
Paula K.
Wooster, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Awesome job
The customer service is amazing!!!
DAVID S. from Waikem Hyundai responded on 07/19/2019

Paula,
Thank you for letting us know about your experience!  As one of our Waikem Hyundai Family, your feedback is valued.  We try to treat everyone as if they are one of our family.  I am glad that came through.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Wooster, OH
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Professional and Responsive
Did a great job of fixing the problem and keeping me informed. My service rep was excellent.
DAVID S. from Waikem Hyundai responded on 07/18/2019

Thank you for letting us know about your experience.  As one  of our Waikem Hyundai Family, your feedback is valued.  I am glad we were able to remedy your concern and keep you updated in a timely manner. If you need anything at all, please let Jeff know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Wooster, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019 Category: Service
Oil change
Good service, fair price. Could have used a car wash.
DAVID S. from Waikem Hyundai responded on 07/17/2019

Thank you for responding. It was good to hear from you.  As a valued member of our Waikem Hyundai Family, your feedback is valued. We agree about the car wash.  If you noticed, on our Economy lot by the Honda store, we are building a car wash.  It will be free for all our service customers and also available to drive by customers for a fee.  If you need anything at all, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


SF
Shaun F.
Canton, OH
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great people
Great people. Always helpful
DAVID S. from Waikem Hyundai responded on 07/17/2019

Shaun,
Thank you for responding. It was good to hear from you.  As a valued member of our Waikem Hyundai Family, your feedback is valued. If you need anything at all, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai