Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
4.8

(1,808 Reviews)

ReScore Reviews™ (34)

ReScore
Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5rating 4.6764685
Original
Overall Rating 2.41176/5Overall Rating 2.41176/5rating 2.41176rating 2.41176rating 2.41176
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


IW
Irma W.
Scio, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2016 Category: Service
Friendly
I always get great service hrre
Bob S. from Waikem Hyundai responded on 08/08/2016

Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kasey

CS
Cecelia S.
Freeport, OH
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2016 Category: Service
The service is always good, the service people make it great!
Every time I take my Hyundai in, I know I'll get the best service possible.
Bob S. from Waikem Hyundai responded on 08/08/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kasey


NB
NICK B.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2016 Category: Service
Comment
Great service. Like how they explain what was done to the car.
Bob S. from Waikem Hyundai responded on 08/08/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kasey


CG
Charles G.
Brewster, OH
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2016 Category: Service
excellent.
excellent.
Bob S. from Waikem Hyundai responded on 08/08/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kasey


CR
Coyle R.
Dover, OH
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2016 Category: Service
Service
Waikem is a great dealership. I did have some problems with my Azera and would like to talk with a Hyundai engineer because the problem has to do with the transmission and and an engine instant shutdown on the freeway. I can be contacted at 330-602-6050. Thank you for asking.
DAVID S. from Waikem Hyundai responded on 08/05/2016

Thank you for your response and support.  We will relay your concern to Hyundai as well as your desire to communicate with an engineer.  You do have the option of contacting Hyundai consumer affairs and making them aware that you'd like to discuss something with an engineer.  We appreciate you choosing Waikem as your dealer of choice and will work to earn your trust in all aspects of ownership.

Warmest Regards,
Your Hyundai Service Team
Charlie and Kasey


BK
Barbara K.
Surprise, AZ
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016 Category: Service
Thanks for the quick response
Responded quickly to an issue and took care of it immediately.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/03/2016 Category: Service
Kasey was terrific.
Disappointed that they could not fix my problem. Even more disappointed in the condition of my car when I got it back.
Bob S. from Waikem Hyundai responded on 08/04/2016

Hi Barbara:  I am sorry for the condition of the car, I have talked to your service advisor and she advised me on what happened, I will have a long talk with my service tech. Thank you for letting us know. next time you are back in Ohio please let me know, I would like to make it up to you.  Again thank you.


CS
Cheryl S.
Magnolia, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016 Category: Service
Service
Friendly and efficient
Bob S. from Waikem Hyundai responded on 08/04/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kasey


LM
Loretta M.
Orrville, OH
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016 Category: Service
Speedy Service
They can usually get my oil change the same day I call, and I don't have to wait long at the dealer ship
Bob S. from Waikem Hyundai responded on 08/04/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kasey


DA
Diann A.
Massillon, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016 Category: Service
Awesome Customer Service
Employee competence and customer focus.
Bob S. from Waikem Hyundai responded on 08/04/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kasey


JS
Jeanette S.
Massillon, OH
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016 Category: Service
Nice people, making the whole experience a little less painful
Yes
Bob S. from Waikem Hyundai responded on 08/03/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kasey


OG
Olivia G.
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016 Category: Service
Always great
I called in last minute on a Friday afternoon wanting to get service before I took a small road trip. Waikem Hyundai squeezed me in and serviced my vehicle in a timely manner! I will only visit Waikem for my Sonata service. Thanks again Brendan Flynn and the entire Waikem team!
Bob S. from Waikem Hyundai responded on 08/03/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kasey


MB
MISTY B.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2016 Category: Service
Great Service
Great service, pleasant and accommodating every single time.
Bob S. from Waikem Hyundai responded on 08/03/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kacey


RM
Ron M.
Canal Fulton, OH
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2016 Category: Service
Friendly courteous service
The service manager greeted me on my arrival, went over what needed to be done to the car and then directed me to the waiting area.
Bob S. from Waikem Hyundai responded on 08/03/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kacey


JD
Jeanne D.
New Phila, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2016 Category: Service
Good Service
The only reason I wouldn't return to routine maintenance is that it is so far away and my work schedule makes it difficult to find a good time. I get all my routine stuff done locally.
Bob S. from Waikem Hyundai responded on 08/02/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kacey


Verified Customer
Canton, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2016 Category: Service
Convenient
Met my expectations
Bob S. from Waikem Hyundai responded on 08/02/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kacey


PC
Patricia C.
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2016 Category: Service
Patty
Excellent customer service. I had a problem with static in my radio. The dealer I previously went to couldn't fix it but Waikim found the problem. My radio is running great!
Bob S. from Waikem Hyundai responded on 08/01/2016

Bob S. at Waikem Hyundai responded on 07/29/2016
Thank you for answering the survey. We value you input and will share it with the team. It was our pleasure to serve you and we look forward to serving you in the future.

Warmest regards,
Your Hyundai Service Team
Charlie and Kacey


JW
Jack W.
Canton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2016 Category: Service
Friendly
Friendly ,understanding service personal
DAVID S. from Waikem Hyundai responded on 07/29/2016

Thank you for answering the survey.  We value you input and will share it with the team.  It was our pleasure to serve you and we look forward to serving you in the future.  

Warmest regards,
Your Hyundai Service Team
Charlie and Kacey


JE
Joanna E.
East Sparta, OH
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2016 Category: Service
good
Good service
DAVID S. from Waikem Hyundai responded on 07/29/2016

Thank you for responding.  Your input is valued and we appreciate you choosing Waikem as your dealer of choice.  We find it our pleasure to serve you and look forward to serving you in the future.  

Warmest Regards,
Your Hyundai Service Team
Charlie and Kacey


Verified Customer
New Philadelphia, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2016 Category: Service
Friendly staff
Friendly staff
Bob S. from Waikem Hyundai responded on 07/28/2016

Thank you: We value you input and appreciate you taking the time to answer the survey. Please let us know if anything arises in the future that needs our attention so we may serve your needs.

Warmest Regards,
Your Hyundai Service Team
Charlie and Kasey


Verified Customer
Cambridge, OH
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2016 Category: Service
Great place
Always top notch!
DAVID S. from Waikem Hyundai responded on 07/28/2016

We truly appreciate you giving us the opportunity to serve you.   We know you have a choice and thank you for making Waikem Hyundai your dealer of choice.  Please let us know if you have needs that arise that require our attention.  We look forward to serving you in the future. 

Warmest Regards,
Your Hyundai Service Team
Charlie and Kacey