Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1744 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5rating 4.6764685
Original
Overall Rating 2.41176/5Overall Rating 2.41176/5rating 2.41176rating 2.41176rating 2.41176
96% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


AH
Alan H.
New Phila, OH
2013 HYUNDAI ELANTRA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2016 Category: Service
The friendly staff and honesty.
They do everything. They do a great job. And they give you a great price. And they give you what you ask for.
Bob S. from Waikem Hyundai responded on 05/13/2016

Thank you Alen: We really Appreciate your comments.


RC
Romano C.
Massillon, OH
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2016 Category: Service
Friendly employees that are very knowledgable of their work.
I bought five new Hyundai's from this dealership within last 10 years or so. That alone should tell you about this great dealership.
'
Bob S. from Waikem Hyundai responded on 05/13/2016

Thank you for your response. We appreciate you taking the time to fill out the survey, And thanks for giving us the opportunity to serve you. Please let us know if anything arises that requires our attention so we may assist you.

Sincerely
Your Hyundai Team
Charlie and Brendan


Verified Customer
Canton, OH
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2016 Category: Service
GREAT SERVICE DEPARTMENT !!
Charlie & Brendan are excellent at getting me handled in a timely fashion . Works great with my busy schedule !!
Bob S. from Waikem Hyundai responded on 04/21/2016

Thank you for your response. We appreciate you taking the time to fill out the survey and giving us the opportunity to serve you. Please let us know if anything arises that requires our attention so we may assist you.

Sincerely
Your Hyundai Team
Charlie and Brendan


CP
Cynthia P.
Massillon, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Service
Time requirement
The reason that it was necessary for me to leave my vehicle overnight was because I had a puncture in a tire and they had to order a tire to replace that one. They were very thorough in explaining why they couldn't let me leave the dealership until the tire was replaced for my own safety. Great and courteous service
Bob S. from Waikem Hyundai responded on 04/18/2016

Thank you for your response. We appreciate you taking the time to fill out the survey and giving us the opportunity to serve you. Please let us know if anything arises that requires our attention so we may assist you.

Sincerely
Your Hyundai Team
Charlie and Brendan

CT
CAROLYN T.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2016 Category: Service
Service was done to my expectations & in an apprpriate amount of time.
The service Dep't. & staff were very courteous & a job well done.
Bob S. from Waikem Hyundai responded on 04/15/2016

Bob S. at Waikem Hyundai responded on 04/12/2016
Thank you for your response. We appreciate you taking the time to fill out the survey and giving us the opportunity to serve you. Please let us know if anything arises that requires our attention so we may assist you.

Sincerely
Your Hyundai Team
Charlie and Brendan


GP
Glenda & Will P.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Service
They are efficient, polite and always aim to please.
Excellent
Bob S. from Waikem Hyundai responded on 04/07/2016

Thank you for your response. We appreciate you taking the time to fill out the survey and giving us the opportunity to serve you. Please let us know if anything arises that requires our attention so we may assist you.

Sincerely
Your Hyundai Team
Charlie and Eric


NB
NICK B.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Service
Service
Great on time service
Bob S. from Waikem Hyundai responded on 04/07/2016

Thank you for your response. We appreciate you taking the time to fill out the survey and  giving us the opportunity to serve you. Please let us know if anything arises that requires our attention so we may assist you.

Sincerely
Your Hyundai Team
Charlie and Eric


Verified Customer
Wooster, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2016 Category: Service
Satisfied Customer
Service center employees are friendly and professional. They were able to repair our car in a timely manner. We're happy with the service provided.
Bob S. from Waikem Hyundai responded on 03/31/2016

Thank you for your response. We value your input and appreciate you giving us the opportunity to serve you. Please let us know if anything arises that requires our attention so we may assist you.

Warmest Regards,
Your Hyundai Team
Charlie and Eric


MB
MISTY B.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2016 Category: Service
Best dealership!
All the staff at Waikem Hyundai is exceptional including the salespeople and the service team! I will never purchase a car anywhere other than Waikem!
Bob S. from Waikem Hyundai responded on 03/30/2016

Thank you for your response. We value and appreciate you giving us the opportunity to serve you.  Please let us know if anything arises that requires our attention so we may assist you. again Thank you.


Your Hyundai Team
Charlie and Eric


Verified Customer
Byesville, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2016 Category: Service
Professional
Since I live over two hours away, I will have routine maintenance done close to my home. However, if anything major is needed, I would definitely consider Waikem Hyandai.
Bob S. from Waikem Hyundai responded on 03/28/2016

Thank you for your response. We appreciate you giving us the opportunity to serve you.

Warmest Regards,
Your Hyundai Team
Charlie and Eric

DAVID S. from Waikem Hyundai responded on 03/29/2016

Thank you for responding to the survey.  We value your input and will share your response with the team.  We know you have a choice and appreciate you giving us to be of service to you.  We look forward to being of service to you in the future.

Your Hyundai Service Team
Charlie and Eric


Verified Customer
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2016 Category: Service
excellent servi ce
excellent
DAVID S. from Waikem Hyundai responded on 03/16/2016

We appreciate you responding to the survey.  We value your input and will be sharing your comments with the team.  Thank you for allowing us to be a part of your automotive ownership experience.  We look forward to being of service to you in the future.

Warmest Regards,
Your Hyundai Service Team
Charlie and Eric


CJ
CATHERINE J.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2016 Category: Service
My experience was excellent
from the cashier to the customer service rep, everything was great
DAVID S. from Waikem Hyundai responded on 03/11/2016

Thank you for your response.  It was our pleasure to serve you.  We know you have a choice and we appreciate you allowing us to be a part of your automotove ownership experience.  We look forward to serving you in the future.

Warmest Regards,
Your Hyundai Service TEam
Charlie and Eric


CS
Cheryl S.
Magnolia, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/29/2016 Category: Service
Oil chg and new tires
Great friendly, knowledgeable, and fast service
DAVID S. from Waikem Hyundai responded on 03/01/2016

Thank you for your response.  WE know you have a choice and thank you for allowing us to be a part of your automotive ownership experience.  We value your input and look forward to serving you in the future. 

Warmest Regards,
Your Hyundai Service Team
Charlie and Eric


GN
GLEN N.
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2016 Category: Service
All good
Great service. Friendly atmosphere.
DAVID S. from Waikem Hyundai responded on 02/29/2016

Thank you for responding to the survey.  We value your feedback and will share it with the team.  We know you have a choice and appreciate you giving us the opportunity to serve you.  We look forward to serving you in the future.

Warmest Regards,
Your Hyundai Service Team
Charlie and Eric


AF
Anthony F.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2016 Category: Service
Recall and oil change.
Good service and on time
DAVID S. from Waikem Hyundai responded on 02/29/2016

Thank you for responding to the survey.  We value your feedback and appreciate you allowing us to serve you on this occasion.  We look forward to the opportunity to serve you in the future. 

Warmest Regards,
Your Hyundai Service Team
Charlie and Eric


JM
JAY M.
Massillon, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2016 Category: Service
good people,friendly
Always have enjoyed visits to Waikem Hyundai.
DAVID S. from Waikem Hyundai responded on 02/25/2016

Thank you for your feedback.  We enjoyed being of service to you as always.  We appreciate you allowing us to be a part of your automotive ownership experience and look forward to serving you in the future.

Warmest Regards,
Your Hyundai Service Team
Charlie and Eric


RC
REX C.
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Service
nice and accommodating
Everyone was very nice and accommodating. We had to switch our service time from 930 to 11 and everone was so nice. The waiting room was clean and there was a play room with a tv, toys and a computer.
DAVID S. from Waikem Hyundai responded on 02/25/2016

Thank you for your feedback We truly enjoyed serving you and appreciate you allowing us to be a part of your automotive ownership experience.  In the event anything arises that needs our attention, please let us know so we may be of service to you.

Warmest Regards,
Your Hyundai Service Team
Charlie and Eric


DL
Dona L.
Navarre, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Service
5 star
Yes
DAVID S. from Waikem Hyundai responded on 02/25/2016

Thank you for your feedback.  We value your input and appreciate you giving us the opportunity to serve you.  Please let us know if anything arises in the future that requires our attention so we may assist you.  We look forward to being of service to you in the future.

Warmest Regards,
Your Hyundai Service Team
Charlie and Eric


WC
WILLIAM C.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2016 Category: Service
First oil change with recall.
Was treated well and all that was promised was done within the specified time frame.
DAVID S. from Waikem Hyundai responded on 02/19/2016

Thank you for your response.  We read and share each response with the team to better serve our clients.  We know you have a choice and appreciate you giving us this chance to serve you.  We value your business and look forward to serving you in the future.

Warmest Regards,
Your Hyundai Service Team
Charlie and Eric


NB
NICK B.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2016 Category: Service
Great service.
Love being able to schedule service appointments on line. The service department personnel are great. Car done in a timely matter.
DAVID S. from Waikem Hyundai responded on 02/02/2016

Thank you for your response.  The team will be excited to read your feedback.  We know you have a choice and appreciate you giving us an opportunity to serve you.  We look forward to serving your needs in the future.  Please let us know if anything arises that requires our attention so we may assist you.

Warmest Regards,
Your Hyundai Service Team
Charlie and Eric