Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81
4.8

( 1412 Reviews )

ReScore Reviews™ (81)

ReScore
Overall Rating 4.6913623/5Overall Rating 4.6913623/5Overall Rating 4.6913623/5Overall Rating 4.6913623/5rating 4.6913623
Original
Overall Rating 2.1111111/5Overall Rating 2.1111111/5rating 2.1111111rating 2.1111111rating 2.1111111
96% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Griffith, IN
2012 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2019 Category: Service
Webb
4 star
Catherine S. from Webb Hyundai Highland responded on 07/10/2019

Hello,

Thank you for your review!  We truly appreciate your business. We will keep working hard to ensure your customer satisfaction in our Service Department to earn your 5 star next visit.


Katie Sylvester
Service Manager
219-923-2277

CJ
Christopher J.
Highland, IN
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2019 Category: Service
Free car washes
👍
Catherine S. from Webb Hyundai Highland responded on 04/29/2019

Hello Christopher,

Thank you for your review!  We truly appreciate your business. We will keep working hard to ensure your customer satisfaction in our Service Department to earn your 5 star next visit.


DS
Deatra S.
Merrillville, IN
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
No call no tire
They found that I needed a new tire but didn’t have one in stock,said they would order and call me in a day or so, well it’s been a week and NO phone call
Katie E., Customer Service Representative from Webb Hyundai Highland responded on 09/21/2018

Thank you for the high ratings! We truly apprectiate your business and look forward to seeing you on your next service visit.

Best Regards,

Katie Elliott
Customer Service Representative

AF
Alyssa F.
Cedar Lake, IN
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018 Category: Service
Very kind workers
The work was done quickly and the workers were very kind. I was comfortable while waiting a shorter period of time than I was told. Only complaint I have is on the car wash. There were dirty marks all over.
CATHERINE S., Service Manager from Webb Hyundai Highland responded on 06/08/2018

Hello Alyssa,

Thank you for your feedback.  We truly appreciate your business.


Sincerely,
Katie Sylvester
Service Manager

Verified Customer
Highland, IN
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Fast service friendly curtious service!
👍
CATHERINE S., Service Manager from Webb Hyundai Highland responded on 06/05/2018

Thank you!  We appreciate you taking the time to fill out the survey and your kind feedback.  We will try harder next time to earn your 5 stars.

Sincerely,
Katie Sylvester
Service Manager

Verified Customer
Chicago, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018 Category: Service
Oil Change
Free , thanks
Katherine S. from Webb Hyundai Highland responded on 04/27/2018

Hello, 

Thank you for your feedback! We truly appreciate your business. 

Best Regards, 

Katherine Schreiber
Customer Service Manager


NS
Neil S.
Lansing, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2018 Category: Service
Good people,don,t talk down to yoi.
Rotors in rear are grove.They said it was rust.I will be drive 2500 miles .If not smooth I want it replaced.I been a machine, shop supervisor. I KNOW THE DIFFERENCE.GIVING THEM BENEFIT OF DOUGHT. OTHER THAN THAT I HAD GOOD SERVICE.Knowning I will return when back.
Katherine S. from Webb Hyundai Highland responded on 04/09/2018

Hello Neil, 

Thank you for your feedback! We look forward to seeing you again in the future.

Best Regards, 

Katherine Schreiber
Customer Service Manager


Verified Customer
Gary, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2018 Category: Service
Satisfactory service
Work done well, just wish it didn't take so long
Katherine S. from Webb Hyundai Highland responded on 03/24/2018

Hello, 

Thank you for your review! We truly appreciate your business.

Best Regards, 

Katherine Schreiber
Customer Service Manager


Verified Customer
Thornton, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2018 Category: Service
A Little Improving
Customer service could use a little improving... otherwise very happy with experience.
Katherine S. from Webb Hyundai Highland responded on 03/15/2018

Hello, 

Thank you for your review! We truly appreciate your business.

Best Regards, 

Katherine Schreiber
Customer Service Manager


Verified Customer
Harvey, IL
2007 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2018 Category: Service
Mr Davis
The service was good.
Katherine S. from Webb Hyundai Highland responded on 02/19/2018

Hello,

Thank you for your feedback! We look forward to having you back in service.

Best Regards, 

Katherine Schreiber
Customer Service Manager


Verified Customer
Schererville, IN
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2018 Category: Service
Great customer service!
Very friendly great customer service.
Katherine S. from Webb Hyundai Highland responded on 02/12/2018

Hello, 

Thank you for your reveiw! We truly appreciate your business.

Best Regards, 

Katherine Schreiber
Customer Service Manager


TJ
Theresa J.
Lansing, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Oil change
I don't have any
CATHERINE S., Service Manager from Webb Hyundai Highland responded on 01/25/2018

Hello Theresa,

Thank you for taking the time to fill out the survey.  We will try harder next visit to earn 5 stars.  We look forward to seeing back on your next service visit.

Sincerely,
Katie Sylvester
Service Manager

RD
Ronald D.
Hammond, IN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
Hyundai Recall
Nice facility and the one person I dealt with was very courteous.
Katherine S. from Webb Hyundai Highland responded on 01/20/2018

Hello Ronald, 

Thank you for your review! We truly appreciate your business.

Best Regards, 

Katherine Schreiber
Customer Service Manager


Verified Customer
Dyer, IN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
Hh
Jajaj
Katherine S. from Webb Hyundai Highland responded on 01/12/2018

Hello, 

Thank you for your business and your feedback!

Best Regards, 

Katherine Schreiber
Customer Service Manager


Verified Customer
Griffith, IN
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
good service
Very close to hpme
Katherine S. from Webb Hyundai Highland responded on 01/12/2018

Hello, 

Thank you for your reveiw. We look forward to seeing you again in service!

Best Regards, 

Katherine Schreiber
Customer Service Manager


AM
Albert M.
Munster, IN
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2018 Category: Service
waiting room is nice.
Good service, I just wished the car wash was open. its down a lot, I guess for repairs?
Katherine S. from Webb Hyundai Highland responded on 01/08/2018

Hello Albert, 

Thank you for your review! We look forward to seeing you again in service. 

Best Regards, 

Katherine Schreiber
Customer Service Manager


Verified Customer
Homewood, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2018 Category: Service
Nice and clean
The place is nice and clean. Been there twice once a had a smell of tires, the other time it was nice.
Katherine S. from Webb Hyundai Highland responded on 01/05/2018

Hello.

Thank you for your feedback! We look forward to seeing you again in service. 

Best Regards, 

Katherine Schreiber
Customer Service Manager


RF
Robert F.
Highland, IN
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2017 Category: Service
Good work, but weak communication
Good job for an oil change, but there is need for better communication on what other work was or needed to be done on the vehicle.
CATHERINE S., Service Manager from Webb Hyundai Highland responded on 12/20/2017

Thank Robert!  We appreciate you taking the time to fill out the survey and your feedback. 

Sincerley,

Katie Sylvester
Service Manager


RS
Robert S.
Chicago, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2017 Category: Service
Good experience at Hyundai
I always get good service here, and I will continue to come
Katherine S. from Webb Hyundai Highland responded on 12/18/2017

Hello Robert, 

Thank you for your feedback! We look forward to having you back in service!

Best Regards, 

Katherine Schreiber 
Customer Service Manager


SM
Steven M.
Lansing, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2017 Category: Service
S
Confused
Katherine S. from Webb Hyundai Highland responded on 12/11/2017

Hello Steven, 

Thank you for your review. I see that you may have some qustions that you are confused on. We will be contacting you shortly to discuss. 

Best Regards, 

Katherine Schreiber
Customer Service Manager