Steve, I'm glad you came and talked to Amanda & John about the cost of your tire mount and balance. Thanks for your business.
Jason, I'm sorry you were dissatisfied with our estimate. I looked at your history of service on all visits to our location and it appears we only get to do a free inspections on your vehicles with no repairs authorized on any of the visits. You have had 4 vehicles in our Ossian shop with much needed repair. Unfortunately for us we lost all the business you could have given us, for that I'm sad. For you it appears you do not want us to repair your vehicles so I would ask that you please take your vehicles to the place you have your car repaired and allow them to complete the inspections of what your vehicle needs. It is not cost effective for us to inspect your car for free and you have it repaired somewhere else.
I apologize that the prices appeared to high for your repair. We tried to complete the repairs as cost efficient as we could considering we had to custom manufacture the parts at our business due to non available parts from the dealer or part stores. We also called to receive your authorization before repairs were started. I feel the extra discount at the time of pick up was above the standard considering the repair could not be made without part manufacturing. I do hope you would reconsider recommending us for repairs to others. Thank you for allowing us to repair your ranger.
Welches All Vehicle Repair, President
I apologize for poor service and was not aware your Ranger was not repaired correctly. I have reviewed the invoice and see the brake repair services and brake lines replaced. We test drove your truck upon completion and it seemed to be stopping properly. You, being a long time customer, are important to us and we value your business and are very sorry you are dissatisfied. It saddens me to see you would not recommend services from our shop, considering our relationship over the years I thought we had, and hope that will change. We will always repair at no cost, any parts & service you have paid for up to 2 years 24,000 miles. The brake shoes installed also carry an extra warranty for life of your truck. If you would allow us to inspect your truck, we would like to repair the braking issue.
Sincerely, Joe Welches
Tina, I am sorry you feel cheated on the price of your brake service. We only mark prices of parts up at the national automotive industry standard. I do understand you can purchase parts over counter at parts stores less than what we sell them for. Usually, that is for the consumer that wants to repair their own car. Other than the free estimate, we did call and receive your authorization to repair your car before we began service. We want readers to know that someone else had tried to repair your car before it arrived at our shop.
I Joe Welches, owner of Welches All Vehicle Repair, am always glad to help, listen to, and empathize with any customer that is dissatisfied with our service. I will not however, listen to obscenities screamed at me on the telephone. I looked the history of your services as mentioned on your three cars and see were we inspected them at no charge on a several occasions, prepared estimates,and never were authorized any repair. After fifteen years of business and service I accept your no return of business.
Thank you for letting us repair your daughter's car to a safe driving status and please don't forget the other recommended repairs for safety.
Thank you Carlos for the five star review!