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SureCritic / Westside Genesis
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Westside Genesis

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(15 Reviews)
77
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Score Details

5 stars
74%
4 stars
20%
3 stars
5%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
77
Net Promoter Score ®

Business Details

Categories
Contact
(904) 384-0050
No Business Hours Provided

Business Hours

* No Time Zone Provided
1672 Cassat Avenue Jacksonville, FL 32210
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(15 Reviews)
Write a Review
Recent Reviews
Verified Customer
Jacksonville, FL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
10
Category: Service
Awesome
The employee that picked up and delivered my wife’s car was awesome, smart, handsome and just an all around great guy.
JOSEPH E W., SERVICE DIRECTOR from Westside Genesis responded on 03/01/2022 04:09 AM

Always a pleasure Mr. H.! Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Ellen & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
MB
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Michael B.
Jacksonville, FL
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
Done Right!!!
Service made sure my car was fixed completely before returning.
JOSEPH E W., SERVICE DIRECTOR from Westside Genesis responded on 02/25/2022 05:25 AM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
RL
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Robert L.
Jacksonville, FL
2017 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/04/2022
verified customerVerified Customer
7
Category: Service
Service to my vehicle
After a tire rotation someone forget to tighten the lug nuts on my tire (WOW) Thank God for grace.
I can say the service was timely
JOSEPH E W., SERVICE DIRECTOR from Westside Genesis responded on 02/07/2022 04:17 PM

We're sorry that we did not live up to our pledge of providing 5 star service to each & every guest. A member of our team will contact you and we will do anything to make things right for you. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
CM
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Charles M.
Middleburg, FL
2021 Genesis Gv80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2022
verified customerVerified Customer
7
Category: Service
Service at Westside
The service is much better than the other dealer on Blanding BLVD.
JOSEPH E W., SERVICE DIRECTOR from Westside Genesis responded on 01/26/2022 05:18 AM

We're sorry that we did not live up to our pledge of providing 5 star service to each & every guest. A member of our team will contact you and we will do anything to make things right for you. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
MB
gravatar
Michael B.
Jacksonville, FL
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customerVerified Customer
10
Category: Service
The work was Done!
Service to my vehicle was done with perfection and i was pleased.
JOSEPH E W., SERVICE DIRECTOR from Westside Genesis responded on 12/03/2021 04:42 PM

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see you enjoyed the level of service provided by Rick & the rest of our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
GN
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Greenway N.
Jacksonville, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
verified customerVerified Customer
Category: Service
Awesome
Went great and was great customer service
Recommended
Verified Customer
Jacksonville, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Gear customer service
I thrive on customer service and they got it!!!
Keep doing what you doing
Recommended
AE
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Anthony E.
Jacksonville, FL
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/16/2021
verified customerVerified Customer
Category: Service
ST
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Stephen T.
Jacksonville, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2021
verified customerVerified Customer
Category: Service
RECALL FROM MANUAFACTURE
The staff at West Side Genesis did a good job of taking in the vehicle and working on the recall and getting my car back to me, took more time to get the recall complete than I thought but they had good service
Recommended
TH
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Tanya H.
Jacksonville, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021
verified customerVerified Customer
Category: Service
Great Service
Mtgey will take care of you
Recommended
MC
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Michael C.
Jacksonville, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Service
The Teams
I really enjoy dealing with this dealership
Recommended
Verified Customer
Jacksonville, FL
2018 Genesis G90
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2020
verified customerVerified Customer
Category: Service
24000 mile service
Very nice but a bit long
Recommended
Verified Customer
Jacksonville, FL
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/25/2020
verified customerVerified Customer
Category: Service
Good location with experienced service advisors
Overall this is my second time at Westside Hyundai for service. Having a Genesis I feel happy taking my vehicle for service at this location even though I did not purchase my vehicle from this location. I just would not advise mixing Genesis customer with Hyundai customers in the waiting room.
Recommended
NJ
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Nathaniel J.
Jacksonville, FL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
verified customerVerified Customer
Category: Service
Great Service
The entire process of getting my vehicle service was made easy. I was provided excellent customer service.
Recommended
Verified Customer
Jacksonville, FL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2020
verified customerVerified Customer
Category: Service
Top of the Line Experience
Westside Genesis was a top of the line experience for me.
Recommended
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