Horrible telephony audio. Decent drive.
I need your CEO or Chairman to read this!
On the category that is super-important, yet hard to quantify until it's too late, Genesis is not measuring that criteria. That criteria is the performance of when I make phone calls with people. Genesis is targeted to high end customers who might have otherwise chosen a Mercedes Benz. These people, like myself, tend to be executives. I'm on a lot of meetings and often need to be in meeting calls while driving some where. Every far end person complains how badly I sound ever since I switched to a new car (Genesis) from my previous car (Honda). This is very embarrassing.
And just by chance, my company provides audio software technology to most OEMs in the world (not Genesis yet). We also provide audio technology to Mercedes Benz. So I'm very aware of the technology stack needed to get the high performance in all aspects of audio, from Telephony, to voice UI, to chimes and alerts, to sound systems. The Genesis is particularly unaccepted when it goes into Carplay mode. It completely fails in acoustic echo cancellation, so the far side hear their own echo when trying to talk on the phone with you. When not in Carplay mode, and just in Bluetooth mode, the echo problem is gone, however, people complain that it sounds like I'm in a tin can. This is because the voice processing is lacking more full spectrum. Most other premium cars have much better processing than this.
It's a pity that other part of the car is nice but bad audio really cuts into the overall experience.
If Genesis is interested to improve the audio experience, which in my mind is the most important now adays, they really should consider contacting my company. DSP Concepts as soon as possible. Especially given Genesis' desire to compete with Mercedes Benz. -Chin Beckmann, CEO of DSP Concepts.