Horrible
Genesis of Nashua - My horrible and unacceptable experience (FRAUD!)
I had an extremely disappointing and frustrating experience with Genesis of Nashua that I feel others should be aware of.
I purchased a Genesis GV80, which is marketed as a high-end luxury vehicle, and expected a premium experience to match. Instead, the experience turned into a 4 month long ordeal.
After signing all the paperwork and waiting to take my new car home, the salesman casually mentioned that the battery was being charged, which immediately raised concerns since this is not an electric vehicle. I drove the car home anyway, only for it not to start the very next morning. Genesis had to come pick it up.
This issue didn’t happen just once — it happened multiple times (about 13).
While the car was at the dealership for service, I repeatedly called and was told the car was ready. However, when I followed up to confirm, the service manager told me it still wouldn’t start. This pattern repeated over and over — the car would be charged, run briefly, then the battery would die again once turned off.
At that point, I told the dealership I no longer wanted the car and that they should take it back, especially since it was clear they knew it had issues before selling it. The response from the sales manager?
“All cars can be fixed.”
That was unacceptable.
I also had the Genesis app connected to the vehicle, which alerted me whenever the car was on, doors were open, or where it was located. Several times, I received alerts and called the dealership, only to be told again that the car still wouldn’t start.
At one point, a service technician even took my car home to try to resolve the issue — adding over 200 miles to my brand-new vehicle — and it still wasn’t fixed. The car was even parked overnight in a garage in Salem, NH.
After 6 weeks of getting nowhere with the dealership, I finally escalated the issue to Genesis Corporate. It then took 4 months to get my money back from corporate, and another 3 weeks to get a refund from the dealership.
Not once during this entire process did anyone apologize for selling me a defective vehicle. No one from sales or management reached out to make things right.
The only bright spot in this entire experience was Sue, the Service Manager, who was the only person who genuinely tried to help me navigate this situation.
To make matters worse, I was never properly shown how to use the vehicle's features or packages. I was also misinformed about the matte finish — I was initially told I could wash it normally, but after purchase was told I could not use a car wash, as it would damage the finish. Instead, I was handed a bucket, a cloth, and soap — completely impractical, especially during New Hampshire winters.
The bottom line: this dealership will sell you a defective vehicle just to complete the sale and will not stand behind their highest-end models.
This entire experience was stressful, time-consuming, and honestly heartbreaking. I strongly recommend that anyone considering purchasing from this dealership proceed with extreme caution.
Verified Owner
