Joe Papa was very knowledgeable and helpful when we came in to look at cars. He didn’t pressure us an
d answered all our questions. He also ran every scenario for us to ensure we were comfortable with the outcome. We will definitely be back!
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Bought a 2023 Hyundai Sonata last week. Phil Brecher helped us with the sale. He was great! Very k
nowledgeable about every detail of the vehicle. We are very happy with our purchase. Thank you Phil.
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i took my 2020 hyundai elandra to haybor hyundai where they preform a recall service for engine monit
oring and they done a great job special thanks to service advisor andres aguilar well done.
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DO NOT BRING YOUR VEHICLE HERE. RUN. RUN FAR AWAY.
I brought in my car for an issue of difficulty ge
tting up hills and skipping/misfiring, whatever the term is. I was told that there was an issue with the timing and there were several components that needed to be replaced, crankshaft, timing chain, a pin, etc, totalling $5k. I was told they were pretty certain this would fix the issue, that there was a possibility that it might be a something simpler, but that would mean a lot more diagnostics when they were sure that this was the issue anyways. After waiting a couple weeks for the parts and repairs, my car was finally worked on. The tech noted there was a lot of sludge in the engine, he recommended cleaning it out. I said okay, will do, we have been changing the oil, but okay. Then they test drove it, during the test drive they said it was having the exact same issues I brought it in for, and now it was coding for a new transmission, that I was told would be another $5k. Mind you, this car is a 2020, with less than 90k miles on it. I do not think cars that new should have catastrophic engine failure. I said I needed to think about it and come up with a plan. I reached out to corporate Hyuandai to see if there was anything they could do. A week and half later I got a call from you saying you will start charging me storage fees if I did not pay what was owed. It was at this time that I was also informed FOR THE FIRST TIME that my car also needs a new engine in addition to a new transmission. This had NOT been communicated before. I wouldn't have wasted any time debating whether I should try to pay for the new transmission too or not. I said I would get back soon. Corporate Hyuandai got back to me that afternoon and said they had tried to get some goodwill coverage, but that Piazza refused, claiming it was my negligence that caused the sludge and therefore all of the issues. They said there was no record of oil being changed after I purchased the car from Enterprise. As I had said, the oil had been changed, it had just been done at home. I also consulted with a lawyer, unsure if I was required to pay for repairs that didn't fix the issue with my car. After the weekend, I got a call on Monday from another service rep threatening to call the cops and have my car taken away if I didn't pay that day. I paid the $5k the next day and got the car towed to a third party for evaluation.
Those initial repairs should NOT have been done on an engine that needed to be replaced anyway!! Piazzas negligence and incompetence in diagnostics caused me to have to pay $5k in unnecessary repairs. In addition, communication throughout this entire ordeal was terrible. Almost every time I called, I was told someone would call me right back. This almost never happened.
Why was I not told about the engine?? What if I had okayed the transmission replacement, and then gotten an Oopsie, you also need a new engine!! Then I would have been $10k in the hole and still not had a car!!
I will never get a Hyuandai again! And I will make sure to warn as many people as I can about your incompetence and general nastiness as I can!!
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From the service writer to the other employees, the customer service was great....all my questions we
re answered about the present service and future services that I will be needing before the snow flies...plus they also did the recall on my Tucson ....couldn't ask for more!
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Hallmark Hyundai of Hendersonville continues to exceed all expectations! We recently purchased anothe
r Santa Fe, and the experience was nothing short of phenomenal. Samina and JJ were absolutely fantastic, knowledgeable, helpful, and truly dedicated to making the process smooth and enjoyable. Their customer service was top-notch, and they made sure every detail was handled with care.
This dealership is officially my go-to for all future Hyundai purchases. The recent renovation has made the space even more welcoming, enhancing both the sales and service areas for an even better experience. If you're looking for professionalism, quality, and outstanding customer service, Hallmark Hyundai is the place to be!
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1360 E. Auto Center Drive
Apache Junction, AZ 85119
4.7
(2,852 Reviews)
ReScores™(156)
LS
Top notch service!
We had a problem with the car while away from home. We called our salesman who then contacted the se
rvice department when they opened. Long story short, after several calls and texts back and forth, we figured out what the problem was and were on our way. The support from our salesman and service dept. were absolutely fabulous!!
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Is there a method that allows me to be very detailed (instead of being limited in space), to state ho
w our GREAT Service Experience at McGrath Hyundai can be totally shared with all to read. I did not realize that I would be limited to the certain number of characters. There is absolutely no way that I can do justice to the praise this company deserves. Please let me know.
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