My 24,000 mile service was quick and easy. I made my reservation online, had no wait for express serv
ice check-in and was out the door in under an hour.
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Purchasing our A3 was a great experience at Audi Seattle when working with Zoltan on our 3rd Audi veh
icle. His knowledge and level of service were top notch and we appreciated his attention to detail throughout the buying process. Would definitely recommend him for anyone looking at a new Audi.
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When it comes to old fashioned customer service, and going the extra mile this is THE dealership that
goes above and beyond that standard. They offer the type of customer service my grandfather said existed in his day and was far and few these days. I had the absolute pleasure of working with Shelby and Galen. These two individuals were wonderful and helpful with my situation, they went above and beyond any expectation I've ever had for a car dealership. Galen asked me question on what I was comfortable price wise, and what I wanted to be driving. I wasn't optimistic of the chances of success as I had fallen short at other dealerships, but Galen and his amazing team at Buick GMC of Bellevue pulled off this feat as if no big deal. I was astonished at the level of dedication the whole staff puts in to make sure the customer feels as comfortable as possible, there was no attempting to sway me to a different vehicle just to make a sale. They ensured that the sale they made ensured the customers happiness was at the core of that sale. (In which Shelby was a fountain of information on everything related to buying cars. There were many many many things that she educated my wife and I on when it comes to the nitty gritty of car sales and buying, which I am grateful for as purchasing vehicles is quite the dive sometimes). Even when some issues occurred after the sale (which the staff stayed late to work with me, which is absolutely phenomenal and well above the highest expectation.) Galen and his colleges put the issues at the front most urgency and did everything within their powers to once again make sure I was taken care of. I can not give enough praise for the level of professionalism, and customer service I experienced at Buick GMC of Bellevue. I will more then happily tell people of the type of care this dealership has for its customers and the above and beyond services they posses!!! 10/10
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I often get asked if I know an honest auto service center and am happy to report “Yes”. There are so
many shady business in this space it is almost cliché so when you find someone who is comprehensive in their diagnosis, clear in their explanation of the problem, and diligent as they approach the repair with options for you to choose from, it is refreshing to say the least. This is such a place.
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After visiting a different shop, Carl and his team problem solved the electrical issue and got me up
and running. Honest, fast and efficient. Anytime you tow a car in and drive out for under $600, it's a good day.
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They were a little understaffed on a very busy day, but they managed to swap our snow tires in a reas
onable amount of time. I appreciate the personalized touch you get when you talk to the guys behind the counter here. Even after several managers through the years, I can always expect good service from these guys.
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Called Derek after our the transfer case on our truck broke and we couldn’t drive it. We weren’t sur
e how much it was going to cost to fix, but with shortages in parts and busy mechanics, it was fixed much quicker and for less than we expected. We highly recommend Aurora Clutch snd more.
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