Thanks PV Auto for the great job installing a new Harmonic Balancer on my 1999 Jeep Cherokee sport XJ
, the repair works great, work was done promptly at a reasonable price, thanks for your friendly good service.
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I’ve had my vehicles serviced here over the past 20 years and these guys are second to none in terms
of honesty, reliability, dependability, and transparency. There’s been the occasion where they used superior parts, and for some reason, our vehicles preferred the original equipment by the manufacturer, and when we shared that the parts, as superior as they are, just did not meet our satisfaction, they were quick to remedy and order the equipment we requested and resolved the issue and met our needs. These guys in a word are awesome! If you have your vehicle serviced here, you will not be disappointed.
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I just took my 2014 Prius C to have the air condition checked, it wasn't blowing cold air. I dropped
my car off, got a ride back home and later was picked up so I could get my car. They are efficient, courteous and best of all reasonably priced for their work. I will never take my car back to a Toyota dealer for repairs. Thanks guys, you were great.
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We were able to get an appointment within a week and they called with an explanation and estimate. Th
e work was completed within a few days. However, when I went to pick up the vehicle the charge was over $150 more than the verbal estimate. When I questioned it it was determined to be a check engine diagnostic fee of $150. Auto Zone does a diagnostic for free and we even have a machine at home we could have provided exact codes with. A fee is one thing but that price is absurd and to not include it in the estimate is not honest business. In the end the fee was waived and we paid the original quote thankfully.
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Family Automotive Service and Repair is a great place to have your car serviced. Very thorough and re
liable. Fantastic communication.No surprises, everything is upfront. Knowledgeable people who are Very friendly and helpful.
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