My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
...more
I've been a customer for a long time at the shop and I took my car recently to do some work and the t
reatment the price and everything was great.
Thank you very much guys
...more
What started off as acquaintances through a little truck cl
ub in the PNW became a full-blown authentic friendship. Scott and his team up at Scott's Classic Quality Brake and Muffler Have become family. Any need that we have had for any of our vehicles they have delivered, and at a fair price! We will always make the trip out of our way to go and see them. The way that they take care of not only our vehicles, but us as customers is top notch! Some thing that seems to have been forgotten nowadays is the value of customer service. To name a few Scott, Jennie, Ron, and Katrina are sure to serve any of your auto needs like you are their own family.
...more
I don't usually take my car to the dealership, but Josh Trichek and the staff took care of my seat be
lt being replaced. He was very helpful and respectful unlike the staff over at Bellevue Honda. My seat belt was replaced in a timely manner, even when I missed my appointment. Andrey took care of my shuttle service without a hitch. The staff over at the parts department also were very helpful. Last thing I want to mention is that the place was very clean and spotless. I would definitely go back for my parts and service needs.
...more
A special shout out to Steve and his team for excellent work on my vehicles. I had a older model that
required extra attention, but Steve and his team went above and beyond to complete all repairs. They kept me informed of the progress instead of hanging me out to dry like some shops do. Thanks again.
...more
Greg, Steven and the rest of the crew are the best: repairs are done right the first time, their advi
ce is helpful, and prices are fair. We've entrusted four vehicles' maintenance and repairs to them over the past 20 years and wouldn't consider going anywhere else.
...more
I am so pleased that I purchased my car at Acura of Seattle. I bought the car because of Terry Paris
and his high level of customer service and great personality. It was great to leave my car for cleaning and get taken to the airport and picked up upon my return. What great service!
...more
The first time I needed a vehicle repaired in Tacoma I looked at reviews and this shop was full of "I
've lived in Tacoma all my life and this is the only place I take my vehicle" or "I asked my neighbor who they use because they've lived here for 20 years, and this is the only mechanic they'll use." I've now lived in Tacoma for 15 years and yep - they're the only mechanics I use, aside from the dealership for recall work.
As a woman, I've walked out of many other car repair shops because I refuse to be taken advantage of. I can say that these folks exceed my expectations in terms of treating women like people (rather than an easy mark). It shouldn't have to be said, but every woman out there knows what I'm talking about.
At Lloyd & Wilson, I know that I can just bring my truck in, hand over the keys, and get a fair price for service I wholeheartedly trust. They operate a business like I do and will turn you away if you don't need a repair, or if it's not worth it to fix the car. And if you don't understand what's going on, they'll explain the whole thing. Absolutely love them.
...more
To claim this business, your domain name must match your email address, or your phone number must match the phone number on your business listing.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.