I started with Burns GMC Terrain. I loved it but I returned it the day the engine started to smoke i
n their parking lot. Problems? Absolutely not! Within days, they took it back, and I left with my first Hyundai Accent without payments. That car was wonderful on gas mileage, easy to park and I drove it close to four years before I had an accident which would have cost too much to repair. Burns came with the tow truck and took me back to the show room. When every thing was settled, I purchased another Accent which I am still driving 50,000 miles later. Including today's visit, I have never had anything but excellent service, courtesy, easily made appointments, and top quality parts available when needed. Who could want anything else? PS. I don't consider myself lucky !
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Visite este concesionario ,el 23 de enero,necesitaba mantenimiento a los 7500 millas free, compré una
tucson 2023 en houston texas, me traslade acá a miami ,me atendió Eusebio Ramos ,servicie advisor ,una persona muy amable ,muy profesional ,tuve una experiencia muy buena ,quedé muy satisfecho con el trato del joven y el trabajo en general ,
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I have been to other dealers for service. However the treatment and friendliness of the service at Br
ookshire Hyundai doesn't even compare to the other dealerships. At the other dealerships since I am not buying a car the service department is clearly unimportant and not a priority as a customer. Brookshire has a lounge with electrical outlets and free wifi while you wait. Also, Brookshire keeps me informed of the progress of my vehicle when parts or service takes more than a day without the need for me to keep calling or chasing the service department. Brookshire is not close to me but we'll worth the trip for old fashioned customer service done right.
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Accompanied my niece to pick up new Tucson. Her first experience with a new car purchase. Arrived at
scheduled time. Apparently another customer arrived 3 hours late for their appointment and they took them ahead of us. We arrived at 5 pm and didn’t get out until 8pm. Very disrespectful and disappointing. I called and left VM for sales manager and requested follow up call to discuss. Mr. Kertes couldn’t be bothered to call me back. Also we put down a substantial amount of cash on the car and was told we needed a cashiers check which we brought. Then we were told that a cashiers check would trigger a form being sent to IRS and that we could have used a personal check which would not have triggered a report. Josh was fine as a salesperson but the decision to put another customer ahead of us was made by people above him. Not a pleasant experience. Being ignored by sales manager is not okay. Also based on my recommendation to use Bowser my niece drove from north hills to purchase car here. Won’t make that recommendation again!
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If you don't buy from Coastal Hyundai, First off what are you doing? Secondly, Tiger Woods has a Gene
sis so it makes you cool when you buy one.
Thirdly, it is just as welcoming as grandma's house on thanksgiving with the guarantee of juicy/tender turkey..... No doubt will you be beyond happy with the car you purchase here. The technology and even the special edition features (see sales rep Travis nelson for details). The sales team wants you to love the ride and be safe! My experience was absolutely amazing and I am fully satisficed with my car. I recommend peaking in to see the friendly faces because they really are a family and it makes the buying "hassel" more pleasurable.
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Best place to purchase an auto and to get it serviced. The staff is always so helpful and they go abo
ve and beyond to get you the auto you want.
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If you’re shopping for a car and want an easy, friendly experience, you can find it here. Ultimately,
we did not purchase a car, however our sales man was patient and informative. Go see George Sfakios - great experience.
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