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Adam Ritch

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(270 reviews)
69

CF
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CHARLES F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
verified customer Verified Customer
Category: Service
Good Service and Care of Truck
Mike White Ford called our 2020 Ford Ranger in for its service and they did a wonderful job doing the work.

I could not get the Ford App to work on my cell phone so Tyler Tolley, the salesperson with whom we worked in purchasing the vehicle, worked with both mine and my wife's phones to get the app to work correctly. Everything is fine now after he spent 20 minutes working around two I-phones and a couple of non-technical clients.

If you are in the market for a new Ford, give Tyler a call at 208-660-0570. You will find him to be a very personable individual and willing to go find what you want in a short time. (This recommendation of Tyler was not solicited by him, it is freely given by a past customer of his.)
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/24/2020 09:57 AM

Charles, thank you for your wonderful review! We're so glad that your service went well and that Tyler got the app working properly for you! We'll make sure to pass along your kind words to Tyler. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Airway Heights, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
verified customer Verified Customer
Category: Service
convenient for us
always a pleasure
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/17/2020 10:15 AM

Anonymous, thank you for the kind review! We're so glad that you count us to be convenient for you and that you enjoy having you vehicle serviced with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ZW
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ZACHARY W.
Saint Maries, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2020
verified customer Verified Customer
Category: Service
Free oil changes
Oil change and tire rotation done timely
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/11/2020 03:28 PM

Zachary, thank you for the great review! We're so glad that you enjoyed your free oil change/tire rotation and that it was done in a timely manner. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JD
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JASON D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
verified customer Verified Customer
Category: Service
Efficient and family friendly
Quick service and great prices. Family friendly as well with a family room and changing tables.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/05/2020 09:40 AM

Jason, thank you for the 5 star review! We're so glad that you found our service to be efficient and family friendly! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TP
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THOMAS P.
Cocolalla, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
verified customer Verified Customer
Category: Service
Oil change
Oil change and check Accu-track service warning. They were unable to find an issue in the computer to duplicate the original warning message. Hope it doesn’t happen again and cause damage.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/05/2020 09:37 AM

Thomas, thank you for the 5 star rating. We completely understand your frustration that the issue wouldn't duplicate in the computer. This happens sometimes to our personal vehicles as well, so we completely empathize. However, the next time that the issue happens, please reach our to us and keep us posted. Sometimes these issues solve themselves but if it doesn't, we're more than happy to provide service as needed. Thank you for choosing Mike White Ford.

Employees worked with

LS
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LETHA S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
verified customer Verified Customer
Category: Service
???
everone was so very nice & helpfull
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/11/2020 03:01 PM

Letha, thank you for the kind review! We're so glad that you found our staff to be nice and helpful! That's what we strive for! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

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Verified Customer
Airway Heights, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
verified customer Verified Customer
Category: Service
convenient for us
Thank you
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2020 11:01 AM

Anonymous, thank you for the 5 star review! Convenience is key and we're glad that we were able to provide that for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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