AR

Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(270 reviews)

69

Reviews of Adam Ritch

HN

HANK N.

Rathdrum, ID

Ford Super Duty F-250 SRW

06/02/2022

Verified Customer

9

Category: Service

Redoing seal seep and diagnosis engine check

Seep looks like it is fixed now. I’ll keep monitoring. Engine check light diagnostics proved inconclusive but is remaining off. Fixed weather stripping between cab and bed. All work done 2.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:41 PM

Hank, thank you for the positive review. We're glad that the seep looks like it is all sorted for now and the weather stripping looks good. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

LW

LAWRENCE W.

Nine Mile Falls, WA

Ford F350

05/28/2022

Verified Customer

10

Category: Service

Transmission Repair

The truck had, often, a very hard 2-1 downshift, sometimes 3-2, and once 7-5. Initially, reprogramming was accomplished, with no appreciable improvement. The valve body was overhauled and, so far, shifts, both up and down, are smooth. Mike White Ford was excellent to work with.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:15 PM

Lawrence, thank you for the 5 star review. We're so glad that we were able to get things sorted and smooth for you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JA

JUDY A.

Dalton Gardens, ID

05/28/2022

Verified Customer

10

Category: Service

Excellent and proffesional

Excellent and professional service

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:14 PM

Judy, thank you for the excellent review! It was a pleasure serving you. We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Ford Crown Victoria

05/25/2022

Verified Customer

10

Category: Service

I arrive, they boogie, I leave

See above

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:06 PM

Anonymous, thank you for the great review! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TC

THOMAS C.

Careywood, ID

05/25/2022

Verified Customer

10

Category: Service

Dependable service

Our recent warranty repair (dash panel replacement) had several completion delays due to damaged replacement parts being sent by Ford, twice. Our service contact Adam kept us informed throughout the process and was good to work with. Their initial estimate was exactly what the final cost was, and a fair price for the work performed. We are always confident that the service team at Mike White Ford will provide top quality service at a fair price, even if they are challenged by unforseen events during the process.
I would highly recommend Mike White Ford service. For that matter their sales team was also great to work with. No hidden fees, fair price, smooth process.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2022 02:43 PM

Thomas, thank you for the kind review. We appreciate your patience and we're so glad that we were able to assist and get your dash panel repaired successfully! Thank you for your kind words. We look forward to serving you again in the future.

Employees worked with

Service Advisor

SS

SHAWN S.

Rathdrum, ID

05/25/2022

Verified Customer

10

Category: Service

Problem

Problem with automatic mirror on a new truck. Issue was fixed quickly. Appreciate the follow up and great service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/25/2022 02:37 PM

Shawn, thank you for the kind review. We're so glad that we were able to get your automatic mirror taken care of quickly! We look forward to serving you again in the future.

Employees worked with

Service Advisor

LS

LARRY S.

Harrison, ID

05/20/2022

Verified Customer

10

Category: Service

Warranty work

Adam was very helpful in getting the truck done. Ordered gaskets etc in advance so it wouldn’t be fired up. Truck was finished ahead of schedule and seems to be great

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 11:38 AM

Larry, thank you for the great review. We're so glad that Adam took care of everything early and that everything went according to plan on the day of! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

HN

HANK N.

Rathdrum, ID

Ford Super Duty F-250 SRW

05/18/2022

Verified Customer

10

Category: Service

Rear main &Torque converter hub seals replacement

Both Ms Conti and Mr Ritch were very helpful, courteous and friendly. My truck was finished in two days as promised, and Mr Ritch noticed that I am a veteran and gave me a discount on my bill. I’d also like mention and thank Mr Baker for his help and professionalism. Mike White Ford was typically Top Drawer!

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:48 AM

Hank, thank you for the kind review. We're so glad that we had the opportunity to serve you. We will be sure to give extra kudos to Ms. Conti, Mr. Ritch, and Mr. Baker! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

Ford F350

05/18/2022

Verified Customer

10

Category: Service

EXCELLENT SERVICE

Always very polite, attention to detail, and timely service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:46 AM

Anonymous, thank you for the excellent review! Polite, detail oriented and timely are all very important goals for us! We look forward to serving you again in the future!

Employees worked with

Service Advisor

SL

STEPHANIE L.

Santa Monica, CA

05/06/2022

Verified Customer

10

Category: Service

Worked me in while traveling.

I was traveling through Coeur d'Alene and had a noise from the wheel of my F150. Chelsea at Mike White Ford was super professional in both listening to my problem and then speaking to service about working me in on short notice. I truly appreciate it.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2022 10:09 AM

Stephanie, thank you for the kind review. Vehicle troubles while traveling can be quite a headache. We're so glad that we were able to get you in and back out on the road. We will be sure to pass along your kind words to Chelsea! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Spokane, WA

Ford F250

04/21/2022

Verified Customer

10

Category: Service

Best Service

Adam Ritch was awesome!! I drive a service truck and had an electrical issue and needed immediate help. None of the dealerships in Spokane were able to see me. The whole team was fast, efficient, and friendly, well worth the extra drive time. Thanks again.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/22/2022 02:47 PM

Anonymous, thank you for the fantastic review! We will be sure to pass along your kind words to Adam. We appreciate you driving a little farther and promise to work hard to continue to make it worthwhile to you!

Employees worked with

Service Advisor

MF

MARK F.

Hayden, ID

04/16/2022

Verified Customer

10

Category: Service

Problem with door latch; factory recall

When the temp fell to 20 degrees, the driver door on our 2015 F-150 would not latch. I called the dealership at 6 PM and was informed by the young lady at the Service Dep’t. of a factory recall. She scheduled an appointment for us. The Service Dep’t. repaired the truck. Problem solved! A+ service. Thank you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2022 04:41 PM

Mark, thank you for the 5 star review. We're so glad that we were able to take care of your recall for you and get your latch back into working order. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

03/12/2022

Verified Customer

10

Category: Service

Great fast service

I appreciated your staff. They were all very helpful and easy to work wifh. Got my vehicle done fast

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:09 PM

Anonymous, thank you for the great review! We're very proud of our team and glad that you had such a positive experience with them. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

VG

VERNON G.

Post Falls, ID

Ford F450

03/12/2022

Verified Customer

10

Category: Service

Service

Mike white has great people

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:07 PM

Vern, thank you for the 5 star review. We're very appreciative of our amazing customers like you! Thank you for choosing Mike White Ford.

Employees worked with

Service Advisor

SS

SHAWN S.

Rathdrum, ID

03/06/2022

Verified Customer

10

Category: Service

Great people and service!

Had an issue with a new vehicle, was fixed immediately. Appreciate their commitment to customer service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:18 PM

Shawn, thank you for the 5 star review. We're so glad that we were able to get everything sorted and make sure that you were safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

ST

SCOTT T.

Coeur D'Alene, ID

02/19/2022

Verified Customer

10

Category: Service

Good experience

The work done on my truck was done in a timely manner. The staff in the service department was friendly and professional.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2022 04:06 PM

Scott, thank you for the 5 star review! We're so glad that the work was done quickly and that you enjoyed your interactions with our team. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

MW

MICHAEL W.

Coeur D Alene, ID

02/18/2022

Verified Customer

9

Category: Service

Great service, long wait for appointment

The service was fantastic, all staff was friendly and helpful. My only complaint would be it is taking forever to get an appointment.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2022 04:03 PM

Michael, thank you for the kind review! We understand your frustration and are working to add additional technicians to help speed up appointments in the future. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

SW

SCOTT W.

Coeur D Alene, ID

02/01/2022

Verified Customer

10

Category: Service

Excellent service and follow up

I'm extremely happy that I purchased my vehicles from Mike White Ford. The service department always makes it easy for me to maintain my vehicles, and there is never any question unanswered.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:47 PM

Scott, thank you for the excellent review. We're very lucky to have such excellent customers! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

WL

WILFRED L.

Rathdrum, ID

01/29/2022

Verified Customer

10

Category: Service

Recall work done quickly

Our vehicle had been recalled for a couple of relatively minor issues. The team at Mike White took care of the issues and had the vehicle ready earlier than expected

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:38 PM

Wilfred, thank you for the 5 star review. We're so glad that we were able to take care of your recall quickly and successfully. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

MB

MATT B.

Coeur D Alene, ID

01/27/2022

Verified Customer

9

Category: Service

Great service, quick to get parts

Had an issue covered under warranty which they handled without hassle. And had it done faster than promised.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:55 AM

Matt, thank you for the great review! We're so glad that we were able to get your warranty issue sorted and quickly! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Displaying Review 41 - 60 of 272 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.