A very hassle free experience thanks to Mark Madison , Roderick Gray and the Crain Hyundai Team. They found the vehicle that we wanted with both the exterior and interior colors that were desired and delivered it in a timely manner!!

Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/02/2020 08:51 AM

Harold,
Thanks for a great review!

Employees worked with

Verified Customer

Benton, AR

2021 Hyundai Veloster

08/28/2020

Verified Customer

Category: Sales

Great

Love my new car. Simple and easy

Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/31/2020 12:56 PM

Thanks for this great review!

Employees worked with

Jeroderick C.

Camden, AR

2020 Hyundai Sonata

08/25/2020

Verified Customer

Category: Sales

Excellent

Had a great experience with Crain Hyundai of Little Rock my sales Ed Taylor did a wonderful job of making me feel as if Crain is the only car dealership to shop with. I will be doing business with them again soon

Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/26/2020 06:44 AM

Jeroderick,

Thanks so much for this great review!

Employees worked with

Jace D.

Searcy, AR

2021 Hyundai Accent

ReScore Review™

05/14/2021

Verified Customer

Category: Sales

Original Review

05/13/2021

Category: Sales

Excellent Customer Satisfaction

Tevin Cooley made the deal easy. I wasn’t there for more than a couple of hours.

Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/13/2021 01:35 PM

Jace,
Thank you for your feedback. Customer satisfaction is very important to us. I will check on your floor mats and get back with you tomorrow. Please feel free to call me at anytime about your concerns at 501-604-102. Thank you for your business. Kimberly Stewart, Customer Relations Manager

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/14/2021 07:11 AM

Jace,
Your floor mats are on back order and we will call you when they come in. Please take a few minutes to do this review.
Thanks for your business. Kimberly Stewart, CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/14/2021 07:31 AM

Jace,
Thanks so much for this review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/14/2021 10:04 AM

Jace,
Thanks for this great review!

Employees worked with

Anthony Hicks

SALES MANAGER

Verified Customer

Bryant, AR

2021 Hyundai Venue

11/21/2020

Verified Customer

Category: Sales

Overall would recommend

I love my new car and it’s features!!

Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/23/2020 06:08 AM

Ashley,
Thank you for your feedback, it helps us to improve. Customer Satisfaction is very important to us. I feel if you do not get a 5 star survey then we did not do our job. I have looked at your survey and see there are somethings of the process that you think need imporovement, so I have taken your concerns to upper management. Please feel free to call me 501-604-1502 at anytime to discuss anything that is important to you. You will be getting a rescore survey from Hyundai. That survey is on me and me only. Hyundai likes to know that we take care of our customer needs big or small. That survey will be on how I respond back to you. Thank you for your business. Kimberly Stewart, CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/24/2020 11:09 AM

Please be sure to fill out the rescore survey....Thank you

Employees worked with

Verified Customer

Bryant, AR

2021 Hyundai Venue

11/21/2020

Verified Customer

Category: Sales

Overall would recommend

I love my new car and it’s features!!

Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/23/2020 06:08 AM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/24/2020 11:09 AM

Please be sure to fill out the rescore survey....Thank you

Employees worked with

Verified Customer

Little Rock, AR

2021 Hyundai Kona

11/21/2020

Verified Customer

Category: Sales

Serve

Excellent!

Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/23/2020 05:59 AM

Thank you for your feedback. Customer satisfaction is very impporant to us. I feel if we do not score a 5 star on our surveys then we did not do our job. I have looked at your survey and see where you were not happy with several of the steps in the buying process. You may call me at anytime to discuss your concerns or if there is something that I can do for you at 501.604.1502. I have taken these concerns to upper management. Your feedback also helps us to improve on the process. You will be getting a rescore survey from Hyundai, that survey will be on me and me only asking if I did reach out to you and how I handle yur concerns. Hyundai likes to know that we do take care of our customers. We strive for 5. Kimberly Stewart, CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/24/2020 11:08 AM

Please be sure to fill out the rescore survey.....Thank you

Employees worked with

Verified Customer

Little Rock, AR

2021 Hyundai Kona

11/21/2020

Verified Customer

Category: Sales

Serve

Excellent!

Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/23/2020 05:59 AM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/24/2020 11:08 AM

Please be sure to fill out the rescore survey.....Thank you

Employees worked with

Verified Customer

Little Rock, AR

2021 Hyundai Tucson

10/08/2020

Verified Customer

Category: Sales

Trade In Value

Salesman worked with me to get the trade value I wanted for my car so that I could trade in my vehicle without being so top heavy.

Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/09/2020 05:44 AM

Thanks so much for your feedback. Customer Satifaction is very important to us. If there is anything I can do for you just let me know. Thank you for your business. Kimberly Stewart, Customer Relations Mgr.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/23/2020 07:43 AM

Thank you for your feedback. We have received your concerns and have taken this to our upper management and will use this for us to improve. Customer Satisfaction is very important to us. Feel free to call me and discuss any of your concerns at 501-604-1502. You will receive a rescore survey ( it may appear in Spam box) from Hyundai and this survey is based on me reaching out to you to resolve your concerns. Please rescore us and feel to call me at anytime. Thank you for your business. Kimberly Stewart, CRM

Employees worked with

Verified Customer

Little Rock, AR

2020 Hyundai Santa Fe

10/05/2020

Verified Customer

Category: Sales

Friendly Service

Our salesman (Chief) did a good job

Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/06/2020 06:18 AM

Thank you fo yur feedback. Please let me know if there was anything that we could of done to make your experience a 5 star. Customer Satisfaction is very important to us. Thank you for your business. Kimberly Stewart, Customer relations Mgr.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/23/2020 07:49 AM

Thank you for your feedback. Upper management has looked at your concerns and will use this to help us to improve. Customer satisfaction is very important to us. You will receive a rescore survey and on this survey you will be scoring me and if I did reach out to you. Hyundai like to know that we take care of our customers and their concerns. Please rescore us and feel free to contact (501) 604-1502) me at anytime. Kimberly Stewart,CRM

Employees worked with

Verified Customer

Benton, AR

2021 Hyundai Accent

03/27/2021

Verified Customer

Category: Sales

Not a bad experience

Could of been worse I guess.

Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 05:43 AM

Thanks for your feedback. We apoligize for your unhappy experience. Customer satifaction is very important to us. Please contact me and go over your concerns in detail so I can discuss with general manager. Thanks Kimberly Stewart, CRM, 501-604-1502.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 05:45 AM

Thanks for your feedback. We do apologize for your unhappy experience. Customer satifaction is very important to us. Please feel free to contact me to discuss your concerns. Kimberly Stewart, CRM, 501-604-1502

Employees worked with

Verified Customer

Little Rock, AR

2021 Hyundai Tucson

08/20/2020

Verified Customer

Category: Sales

Poor customer service

Was not clear about purchase price I.e. told us about medical professional discounts AFTER we agreed on price and then came back to act like those discounts are what got us to the price which was false.
Promised us they would take care of tint that was included by getting vehicle to/from and providing us with car and scheduling an appointment only to be phoned to say we were to go to an address and they would “work us in” taking only 15 minutes without even making sure that day worked for our schedules and the tint place took over an hour.
Talked badly about my car I was trading in as if that was going to help him make a sale? You should not bad mouth what the customer owns.
We wanted to finance our car for 5 years but we were not even given a choice of time frame until after we signed paperwork that said it would be 6 years. And when brought this concern up to salesman, he just shrugged it off saying we can just pay it off sooner.
We were not ever told interest percentage which was strange and had to ask for monthly payment information which should be shown to us upfront.
We have seen commercials regarding 0%APR financing, no payment for 3 months and $1000 off which none of this was offered or applied to our sale.
Felt like we were being judged and disrespected because of our age when he found out we owned a house, owned our cars, were medical professionals, etc as if that is impossible to do

Not Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/24/2020 07:41 AM

Thank you for bringing this to our attention. We're sorry you had a bad experience. Customer Satisfaction is very importanrt to us. Please call or email at 501-604-1502 or kimberlystewart@crainteam.net

Employees worked with

Maryscott G.

Hot Springs National Park, AR

2021 Hyundai Santa Fe

ReScore Review™

03/29/2021

Verified Customer

Category: Sales

The PR Person, Kimberly, Is Very Nice and Gets a 5 Star, but Not the Dealership

Kimberly called, listened empathetically, and scheduled my driver's side window repair and also made arrangements for me to have a loaner while the window is being replaced. What she did is what ANY DEALERSHIP SHOULD DO WHEN SELLING A DAMAGED NEW CAR. She listened as I recanted my experience at the dealership, but she explained that there was nothing she could do about advertised e-price discrepancy and what I paid for the SUV. She did agree to relay to the managers how I felt when neither of them would get out of their chairs to talk to me in person about the final paperwork and the cracked window.
IT was explained to me that this score only has to do with how my dissatisfaction was handled AFTER the sale. If I could give Kimberly a 5 star I would because she was friendly and empathetic. As for Crain Hyundai as a dealership and trying to explain what makes this place so great or not in a few words, I did that with my original rating. If a person who could actually discuss with me the lack of transparency and could make an attempt to reconcile the mishandling of the sale AND the treatment I received, my score would be different. At least I got a phone call and a scheduled appointment.

Not Recommended

Original Review

03/29/2021

Category: Sales

Transparency Issue

Hyundai makes excellent, high quality, highly rated vehicles, but when shopping online, make sure you know WHICH Crain dealership offers the car or SUV you have found. Take a photo of the vehicle and the price at which it is offered to make sure the salesperson knows you are aware of the price Crain has advertised the car. Because I found the Santa Fe I wanted online on a Crain website, I thought that price would be honored if the Little Rock dealership sent for that vehicle at the North Little Rock dealership. My $2000 mistake.
The SUV I bought was being used as a NLR manager's car and had 2500 miles on it and a small crack in the driver's side window. The Little Rock dealership did not want to pay to have the window replaced because I was told the North Little Rock dealership was a different dealership and should be responsible. My salesperson did step in at that point and ask that the service department in Little Rock take care of it and bill North Little Rock. I guess the general managers agreed because that is what I was told. I was not invited into their office, In fact, I felt like I was not welcome into their office and neither of the general managers would even give me eye contact.
I am totally impressed by the Santa Fe. It is an outstanding SUV! Hyundai is making so many excellent vehicles, but choose your dealership carefully. Choose your salesperson carefully. I have read that the service department at Crain Little Rock is very good, and after the sale, that is what is important, but navigate your deal very carefully, and never make the same mistake that I did thinking that if Crain offers a price in Conway or North Little Rock that Little Rock will honor it.

Not Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 10:54 AM

Maryscott,
Thanks for your feedback. We apologize for your unhappy experience. Please give me call so we can discuss your concerns. I would also like to get your repair set up and done for you. Kimberly Stewart, Customer Relations Manager
501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 01:00 PM

Maryscott,
Thanks for the rescore and the kind words. I will keep an eye on your window when it comes in and let you know.
Kimberly Stewart, CRM

Employees worked with

Verified Customer

Little Rock, AR

2021 Hyundai Venue

12/17/2020

Verified Customer

Category: Sales

Disingenuous sales tactic

Just very non transparent as to the final price and what all was included in the agreed and signed contract.

Not Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/17/2020 10:42 AM

Customer Satisfaction is very important to us. I do apologize for your unhappy experience. My name is Kimberly Stewart, Customer Relations Manager. Please give me a call to discuss your issues so I can make upper management aware. You can reach me at 501-604-1502. I look forward to hearing from you.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/21/2020 07:42 AM

Please let me know that yu have rceived your paperwork and that it is correct. Please give me a call at 501- 604-1502.
Thanks, Kimberly Stewart CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/22/2020 08:37 AM

Darrell,
I did try to call you back this morning. I did leave you a voicemail. I have reordered your paperwork. Hyundai will be sending you a rescore survey and that survey is on me and if I did reach out to you to try to resolve your issues. Hyundai likes to know that we do reach out to a customer if they are unhappy and take care of their concerns. Please let me know if there is anything else I can help you with. Kimberly Stewart, CRM

Employees worked with