AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(205 reviews)

53

Reviews of AJ Mills

MB

MICHAEL B.

Coeur D'Alene, ID

07/28/2022

Verified Customer

10

Category: Service

Professional and thorough

Very courteous and professional. My vehicle required some warranty work that required a couple of days - no problem. I picked it up on a Saturday, and needed to call Monday to have the work order explained to me. The work order was hard to understand, not lay-person friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 09:49 AM

Michael, thank you for your kind words and also your input. We're sorry about the work order, but so glad that we were able to explain it to you on Monday. We look forward to serving you again in the future!

Employees worked with

Service Advisor

JB

JOHN B.

Coeur D Alene, ID

07/02/2022

Verified Customer

10

Category: Service

Great service

AJ’s attention to detail and prompt communication with me was superb. I appreciate also the personal touch of those who checked me in and out. Mike White Ford is top notch.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:50 PM

John, thank you for the 5 star review! We're so glad that you had such a good experience with AJ and we look forward to serving you again in the future!

Employees worked with

Service Advisor

NL

NELSON L.

Post Falls, ID

06/28/2022

Verified Customer

1

Category: Service

Service Department is definitely lacking

Our 2019 Ford Explorer Platium became completely undriveable when numerous alarms suddenly went off. We notified the dealer the car was being towed to their location. The service advisor stated they would look at it the next morning and give us a call. After several days I called and was informed that since we didn't have an appointment they would not look at it until the following week. The next week we called and was told once again it would be another week before they looked at it as we didn't have an appointment. After 17 days we went above the service department and they finally diagnosed and replaced a computer sensor that had caused the problem. I realize that we didn't have an appointment like you do for "scheduled maintenance" however when emergencies occur and your vehicle is literally rendered unusable there should be some consideration given to at least diagnosing your vehicle.
We have a fondness for the great sales staff, however we cannot recommend the service department.

Employees worked with

Service Advisor

TM

TIMOTHY M.

Post Falls, ID

Ford F350

06/27/2022

Verified Customer

1

Category: Service

Disappointing appointment

Waited a month to get an appointment, and my number 1 concern was an alignment issue, they performed necessary recalls and were happy to upsell service work seemingly had no interest in properly diagnosing and adjusting my alignment issue as i left with the same condition i came in for. As a former ASE certified tech and auto repair shop owner this was very frustrating. I told the person who wrote up my truck that was my chief concern and apparently he did not tell the service advisor, and they had to keep it an extra day and still did not make any real effort to fix the alignment, also had the tires rotated and they did not properly set tire pressures afterwards so i had to do so. So i guess ill be taking it elsewhere. Anybody can do fluids and filters.

Employees worked with

Service Advisor

SF

STEPHEN F.

Athol, ID

06/26/2022

Verified Customer

10

Category: Service

Engine light came on

My 2017 Escape's engine light came on. Couldn't make an appointment until the 17th of July. Decided to drop off the vehicle early at the dealership, in hopes they might be able to get it in earlier before the 17th. The service department called me on the 24th of June and indicated the vehicle was ready to pick up. I know your department has been very busy, so thank you and I appreciate your service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:21 PM

Stephen, thank you for your 5 star review! We appreciate your patience and are grateful that you gave us the opportunity to serve you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

DK

DAVID K.

Rathdrum, ID

06/14/2022

Verified Customer

8

Category: Service

Customer Service

Customer service needs training.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:04 PM

David, thank you for the 5 star review. We'd like to learn more about your feedback and see where we could focus some extra energy. Please reply to this email or call me directly so that I can learn more. (208) 215-7277 - Haley Baggins, Director of Culture, Training and Development

Employees worked with

Service Advisor

JL

JAMES L.

Dalton Gardens, ID

Ford F250

06/01/2022

Verified Customer

5

Category: Service

Can not fix my warranty issue with 2 attempts

I would like to arrange a meeting with the manager of the service department and Mike White when we can all arrange the time.

Employees worked with

Service Advisor

DM

DENNIS M.

Post Falls, ID

Ford F350

05/15/2022

Verified Customer

8

Category: Service

More than just routine service

Service performed on 2018 F350 diesel truck. On a recent trip my check engine light came on, it turns out there was a software upgrade required and your folks performed the upgrade. I also questioned the accuracy of the def gauge which they tested thoroughly and assured me it is working fine.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:29 AM

Dennis, thank you for the positive review. We're so glad that we were able to perform the software upgrade for you and also check the def gage out for you. We look forward to serving you again in the future!

Employees worked with

Service Advisor

CK

CHARLES K.

Coeur D'Alene, ID

05/11/2022

Verified Customer

10

Category: Service

trailer brake problems

quick repair when problems accourd just befor our month long trip with a new trailer

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:23 AM

Charles, thank you for the 5 star review. We're so glad that we were able to get things sorted out and hope that you are having a great trip! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JA

JEFFREY A.

Osburn, ID

05/04/2022

Verified Customer

5

Category: Service

Length of time

For a 715 appointment it seemed to take way too long to diagnose the problem with our vehicle.

Employees worked with

Service Advisor

DP

DOUGLAS P.

Hayden, ID

05/03/2022

Verified Customer

10

Category: Service

Great people to work with

We've bought many Fords from Mike White Ford and each time it seems to get better.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2022 10:27 AM

Douglass, it is always a pleasure to serve you! We count you among our finest and most pleasant customers and we appreciate having the opportunity to serve you in both sales and service! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

WH

WINIFRED H.

Post Falls, ID

05/02/2022

Verified Customer

9

Category: Service

Couldn't be more friendly

I barely set foot into the service area and I'm instantly greeted by someone who can help me. From the service advisor to the porters who took me home and picked me up, everyone was exceedingly professional, courteous and friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:42 PM

Winifred, thank you for the kind review! We're so glad that you were warmly welcomed and had a great experience with our team! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JD

JEREMY D.

Rathdrum, ID

05/01/2022

Verified Customer

10

Category: Service

Great service and friendly people

Great experience at a great place. Fast service and very knowledgeable.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:36 PM

Jeremy, thank you for the great review! It was our pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

CR

COLLEEN R.

Coeur D Alene, ID

04/29/2022

Verified Customer

10

Category: Service

Great service

Had an appt for a leak. Told the advisor
I need to travel in a day , well they fixed
It and I was happy.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:21 PM

Colleen, thank you for the great review! We're so glad that we were able to take care of your leak before you needed to travel. We look forward to serving you again in the future!

Employees worked with

Service Advisor

RM

RONNIE M.

Pinehurst, ID

04/27/2022

Verified Customer

10

Category: Service

great job

did a good job checking out thing on my car

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2022 10:17 AM

Ronnie, thank you for the great review! We're so glad that you had a good experience with our team. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

04/25/2022

Verified Customer

10

Category: Service

STELLAR SERVICE.

GREETING WAS EFFICIENT WITHOUT BEING RUSHED, DIAGNOSIS WAS THOROUGH, AND COMMUNICATION WAS TIMELY AND ACCURATE. EVERYTHING YOU WANT IN A REPAIR SHOP!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2022 10:16 AM

Anonymous, thank you for the stellar review! We're so glad that you had such a pleasant experience. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

SG

STEVEN G.

Coeur D Alene, ID

Ford F250

04/24/2022

Verified Customer

10

Category: Service

2022 Superduty First Service

The crew at Mike White Ford really went above the call of duty for the first service on my new 2022 Superduty. Highly recommend them to all my Ford truck buddies!

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022 08:16 AM

Steven, thank you for the kind words. Your SuperDuty is awesome and it is a pleasure to work on it. We look forward to serving you and your truck again in the future!

Employees worked with

Service Advisor

AP

ADAM P.

Spokane, WA

Ford F350

04/23/2022

Verified Customer

7

Category: Service

Truck in for service and recall/warranty work

I bought my vehicle in Han of 2021. I brought my truck in for service recently with some recall items. They said it would take a day to a day and a half to complete. I gave them from my appointment time at 10 am Wed to Monday morning to pick it up and they were still working on it Monday morning and did not complete everything. I think maybe you should prioritize the work a little better or give a little bit better time estimates. Overall the service seems good. I am still a little concerned that I can’t get to my spare tire because the key to it was never given to me when I bought the truck and I didn’t know about it till this spring. Now I have to pay money for a new lock to access my spare tire when I think it should be covered by the dealer.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022 08:12 AM

Adam, thank you for letting us know about your concerns. We will discuss them as a team to work forward and see how we can work on improving the issues that you brought up.

Employees worked with

Service Advisor

KV

KENNETH V.

Hayden, ID

04/19/2022

Verified Customer

10

Category: Service

Factory re calls

Quick in and out, Everything was fix. Super nice service Tecs.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2022 12:57 PM

Kenneth thank you for the 5 star review! We're so glad that you had such a positive experience with our team! We're so proud of them! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

RG

RUSSELL G.

Coeur D Alene, ID

04/12/2022

Verified Customer

7

Category: Service

Bizarre Experience

When I picked up my 150 everything that was on my passenger seat and everything that was on fathers rear seat was on the floor. Very disappointing not to have been told what happened.
The cost was unreasonably high.
I have normally had much better service here.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2022 11:54 AM

Russell, thank you for letting us know and taking the time to speak with us on the phone about your experience. We apologize again and hope to have the opportunity to serve you again in the future.

Employees worked with

Service Advisor

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