AJ Mills

Verified Customer

Dalton Gardens, ID

03/19/2024

Verified Customer

Category: Service

Engine Rebuild

AJ was great with his communication throughout the process.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/20/2024 09:48 AM

We're delighted to hear that AJ provided excellent communication throughout your experience with us. Clear and consistent communication is a top priority for us, and we're thrilled that AJ delivered on that. Thank you for sharing your positive feedback, and we hope to see you again in the future.

Employees worked with

Verified Customer

Post Falls, ID

Ford F350

03/09/2024

Verified Customer

Category: Service

Customer service was inadequate.

We had an appointment set for March 7th for service to pick up our
vehicle for a recall. NO ONE SHOWED UP... We called and they scheduled for the next day
but after completion we received a call that our vehicle was on its way back.
So we waiting over an hour an a half for our vehicle to arrive when it is 15 minutes from
where we were at.
We texted the personnel in service and no response. We called and they had no clue what was going
on.
In our business customer service is everything.

Lets figure this out Mike White Ford!! You guys have always been good to us but this time
ya dropped the ball.

Employees worked with

Verified Customer

Colbert, WA

03/09/2024

Verified Customer

Category: Service

Awesome service and timely

Can’t thank your team enough for a timely and smooth experience in getting service done on my truck.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/09/2024 01:38 PM

We're thrilled to hear that you had a timely and smooth experience with our service team! Providing efficient and top-notch service is always our goal. Thanks for choosing us for your truck service, and we hope to see you back for any future needs.

Employees worked with

DEWAYNE S.

Priest River, ID

03/07/2024

Verified Customer

Category: Service

Professional Services

Made everything quick and easy. Always feel safe on the road as they check absolutely everything and go through every step. Through out this they ask if you have any questions or concerns. Make you feel like you are a part of these repairs and maintenance.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:25 AM

We appreciate your kind words about our thorough and attentive service, Dewayne. Ensuring your safety on the road is our top priority, and we're glad to hear that you feel involved in the repair and maintenance process. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing Mike White Ford of Coeur d'Alene for your automotive needs!

Employees worked with

JAMES W.

Newport, WA

03/07/2024

Verified Customer

Category: Service

Awesome Smooth and Friendly

Gordie was very nice; he answered all our questions, and he did not just talk to one of us. The whole process was easy, friendly and helpful. They went beyond the normal buying a car and by the time we left we felt like we were friends. everyone there is friendly, and helpful. We love our car, and we are so happy that Gordie was there to help us that day. Tyler was great signing the papers, getting the car and meeting all our questions and finding the answers for us. I would send my family and friends to White Ford of CDA and know they would be taken good care of.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:24 AM

Thank you for sharing your wonderful experience with us! We're thrilled to hear that Gordie and Tyler provided such exceptional service and made the car-buying process easy and enjoyable for you. It's fantastic to know that you felt like friends by the time you left. We're delighted that you love your new car and genuinely appreciate your kind words. Should your family or friends need assistance, we'd be more than happy to take care of them too. Thanks for choosing White Ford of CDA!

Employees worked with

BALAKRISHNAN S.

Coeur D Alene, ID

Ford Bronco

03/04/2024

Verified Customer

Category: Service

Excellent Service

Everyone was polite, professional, efficient, and communicated well and in a timely manner. Excellent service!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 01:54 PM

We're delighted to hear about your positive experience! It's always our goal to provide top-notch service, and we're thrilled that you found our team to be polite, professional, and efficient. Clear communication is key, and we're glad to know we met your expectations. Thank you for choosing us and for taking the time to share your feedback! Have a fantastic day!

Employees worked with

KIRK M.

Hayden, ID

Ford F350

02/23/2024

Verified Customer

Category: Service

Poorly served

Made an appointment for a couple little things needing attention on our 22 superduty. About two weeks before the appointment the truck lost all power and I was nearly able to get the truck to the dealership. Long story short anything that’s on a timeline they say doesn’t happen. From phone calls to when they say there going to work on it to even telling me when it will be done. What happen to this small community style dealership. If it wasn’t for the oil change program I’d stay clear of this dealership.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:28 PM

We're truly sorry to hear about your recent experience with us, Kirk. This doesn't sound like the level of service we strive to provide. Your feedback is invaluable, and we appreciate you bringing this to our attention. We would appreciate the opportunity to investigate this matter further and address the issues you encountered. Could you please provide us with your contact information so that we can reach out to you directly? We want to make sure that we can rectify the situation and ensure that this type of experience does not happen again in the future. Again, we apologize for any inconvenience caused and appreciate your patience. Your feedback helps us improve and deliver better service. We look forward to hearing from you soon.

Employees worked with

MARTI A.

Ponderay, ID

Ford Explorer Sport Trac

02/08/2024

Verified Customer

Category: Service

Excellent customer service in Service Dept.

AJ has helped me thru several problems with my 2010 truck with the evasive check engine light and intermittent breakdowns. He’s always kind, honest and willing to answer any questions I have with detailed explanations that I can understand.
I truly appreciate the help I’ve gotten from AJ in the service dept at Mike White Ford in CdA.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 02/12/2024 01:04 AM

Thank you for taking the time to share your positive experience with AJ in our service department at Mike White Ford in Coeur d'Alene. We're glad to hear that AJ was kind, honest, and provided detailed explanations to help you with your truck's issues. We value your business and look forward to assisting you in the future. If you have any further questions, please don't hesitate to reach out.

Employees worked with

BRUCE I.

01/25/2024

Verified Customer

Category: Service

Very good service and done in a timely manner...

Thank you getting the work done for me. Service was great.
Bruce

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/29/2024 12:19 PM

Thank you for choosing Mike White Ford of Coeur d'Alene for your automotive needs, Bruce! We're thrilled to hear that you had a great service experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels!

Employees worked with

JASON G.

Spirit Lake, ID

Ford F350

01/23/2024

Verified Customer

Category: Service

Great company

Service team was very helpful. They got my truck repaired quickly with no hassle.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/29/2024 12:23 PM

We appreciate your positive feedback! Our service team is dedicated to providing efficient and hassle-free repairs. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer

Coeur D'Alene, ID

Ford Edge

12/06/2023

Verified Customer

Category: Service

Warranty service

Adaptive Steering Fault alert on dash. Steering wheel has to be replaced to replace a sensor. The work was done fast and efficiently.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

We are delighted to hear that the work was done fast and efficiently. We strive to provide excellent customer service and hope that you are enjoying your repaired vehicle. Please let us know if you have any further questions or concerns about the repair.

Employees worked with

JILL S.

Spirit Lake, ID

11/11/2023

Verified Customer

Category: Service

AJ is an excellent employee

Although my car repair experience was a long ordeal and I returned several times and it took many attempts to discover the issue, AJ was very courteous and communicated with along the way so I knew what to expect each step. He followed through to make sure the ultimate problem was discovered and resolved! I appreciate AJ and his excellent customer service skills.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:26 AM

Thank you for your feedback, Jill! We are pleased to hear that AJ took the time to make sure the issue you were experiencing was resolved. We value our customers and strive to provide excellent service, and we are glad to hear AJ was able to provide that to you. We appreciate your business and hope you have a great experience the next time you visit Mike White Ford of Coeur d'Alene!"

Employees worked with

CINDY H.

Rathdrum, ID

Ford Bronco

10/31/2023

Verified Customer

Category: Service

Warrantee service

Every time I schedule service I ask for a rental car. I am assured that there will be one available to me. I've only gotten a rental car once. Every other time I am told I have to go to Thrifty to get it. If I am told there will be one available, it should be at the dealer as I am already inconvenienced having to get warranty work done. When I have to get warranty work done, parts need to be ordered and I have to come back at a later time for the repair. This makes it 4-8 weeks to actually get the repair completed. On the positive side- all of the staff have been very nice. It makes getting mediocre service more tolerable.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:12 PM

Thank you for your review, Cindy. We are sorry to hear that you've been disappointed in the rental car availability. Our goal is to provide the best customer service possible and we take your feedback seriously. We will work to ensure that our customers receive what they are promised. We are glad to hear that you have had positive experiences with our staff and will continue to strive for excellence in service.

Employees worked with

MARK H.

Hayden, ID

10/19/2023

Verified Customer

Category: Service

Great Service

Service was great with a thorough explanation of what was done!

Employees worked with

Ford Super Duty F-350 SRW

CHET P.

Coeur D'Alene, ID

10/18/2023

Verified Customer

Category: Service

I feel like I was flim flammed and I wonder if it has ever happened before.

Brought my F350 truck to Mike White for because the brake calipers were sticking and not releasing smoothly when pulling away from a stopped position. The front brakes were done by MW Ford last year (new, rotors, calipers, pads). I was told the following work was needed to assure my truck was safe on the road.
1. new rear brakes (rotors, calipers and pads) $905.62
2. a new steering gear box $1425.32
3. new Drag link ends $569.10
4. new tie rod ends $687.93
5. new rear drive line carrier bearing seal $473.39
6. new front axel U joints $1399.04
totaling $5460.39
I had Mike White Ford complete the rear brake rebuild because I think it's important to use OEM parts on brake systems. I called another reputable mechanic shop and read the work descriptions to them for another quote. I was told that should I choose to replace the steering gear box that would basically include the drag link ends and tie rod end in the job for $2000 total (rather than the $2682.35 quoted by Mike White Ford. The front axel U joints were quoted at $500 less than MW Ford. I understand that the dealership prices are likely more expensive but I chose to save the money and took it to the second shop. Their lead mechanic called me with in a hour and informed me that NONE of the additional items that I brought to their attention were remotely in disrepair, worn out or in any way unserviceable. I paid them for the hour of their time and now I'm wondering if the tens of thousands of dollars of service work that I hired Mike White Ford mechanics to preform was necessary at all. I am a Ford guy 100% and would never consider buying a Chevrolet or a Dodge product but this circumstance has left a very bad taste in my mouth for Mike White Ford.

Employees worked with

DOUGLAS A.

Wallace, ID

10/18/2023

Verified Customer

Category: Service

Good Job

When i made the appointment to have my truck fixed, they knew the part I needed. When I took my truck into have it worked on, they had the part ready and in a couple of hours the truck was back on the road again. Good job goes out to Mike White ford on this one. Thank you . Doug

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:39 AM

Thank you so much for your kind words, Douglas. We are thrilled to hear that we had the part you needed for your truck on hand and that the issue was resolved in a timely manner. We always strive to provide excellent customer service and we appreciate your business.

Employees worked with

Verified Customer

Liberty Lake, WA

10/11/2023

Verified Customer

Category: Service

Common problem unable to fix

My AC will stop blowing out of the vents. It sounds like the blower motor is working but nothing comes out of the vents. This happens anytime it’s on longer than 30 minutes approximately. This seems to be a very very common problem as it all over the internet and forums (TSB 22-2089)but until service experiences it themselves they won’t take responsibility. Not to mention it took 8 weeks to get into the service center and now no one needs AC that it’s October. Nothing like a brand new very, very expensive truck with 4,000 miles on it not having AC and the dealer won’t address it without experiencing it themselves.

Employees worked with

Verified Customer

Spokane, WA

10/08/2023

Verified Customer

Category: Service

Frustrating run around

I took my Escape in for regular maintenance in back in August. At the time, the service engine light was coming on intermittently as I was driving around town. I was able to look at my Ford app and see what the problem was. I had mentioned it to the service advisor when I took it in, and they had brushed me off saying that there wasn’t anything they could do about it then. About a week or so later, the engine light was staying consistently on, but still going off every once in awhile. I called back and the guy who helped me at that point was able to see from his end that there were two faults that were being thrown from that engine light. One that I had mentioned previously when I took it in for maintenance, and then another one. If he could see it then, why couldn’t the other guy see it? I understand that going in for maintenance and then having another issue may cause time constraints for the mechanics. However, when I took it back in recently, I was told that there may need to be a part ordered and I would be without my vehicle until Monday. (It was a Friday going into a weekend). Thankfully, I was set up with a rental for the day to be able to get to and from work and over the weekend if needed, but the situation was frustrating as the part that was replaced was exactly what I told the service advisors what was wrong when I had originally taken it in back in August. It was poor customer service from the original advisors as they brushed off my concern and didn’t even bother to look at codes or give me another solution to get me on the schedule to come back in. This service department came highly recommended, and I felt pretty disappointed.

Employees worked with

ERNEST V.

Coeur D Alene, ID

Ford Explorer

10/06/2023

Verified Customer

Category: Service

Friendly Professional Service

My service rep, AJ, is always patient and very professional when I arrive for my vehicle's service.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:24 AM

Thank you for such positive feedback, Ernest! AJ is a true asset to the team here at Mike White Ford of Coeur d'Alene and we are glad to hear you had such a pleasant experience. We strive to provide courteous and timely service to our clients and it's very rewarding to hear that we have been successful in our mission. We appreciate your business and hope to see you again soon!

Employees worked with