AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(201 reviews)

52

Reviews of AJ Mills

BI

BRUCE I.

01/25/2024

Verified Customer

8

Category: Service

Very good service and done in a timely manner...

Thank you getting the work done for me. Service was great.
Bruce

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/29/2024 12:19 PM

Thank you for choosing Mike White Ford of Coeur d'Alene for your automotive needs, Bruce! We're thrilled to hear that you had a great service experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels!

Employees worked with

Service Advisor

RS

ROBERT S.

Post Falls, ID

Ford Bronco Sport

08/11/2023

Verified Customer

7

Category: Service

It might have been 3, but Jacob came through to push it up to 4.

This experience should never have happened, 3 flat tires from driving on State highways, a gravel road and a short dirt road. The tires that the factory put on our Bronco Sport were substandard. This is an off road vehicle and should come with the option of driving to the grocery store tires and tires that are meant for gravel and dirt road use. Also in this option should be a full size spare, because when you are on Idaho’s Scenic Byways, a doughnut spare will not get you anywhere. I even questioned the grade of tire on the vehicle were and was assured that they up to the task!
When I called Ford, the phone representatives were courteous and listened, but I could tell my concerns were going nowhere. The next question has always been a 9 or 10, but has fallen to a qualified “7.5”.

Employees worked with

Service Advisor

Verified Customer

Kingston, ID

07/28/2023

Verified Customer

9

Category: Service

Battery service light repair

AJ is amazing at his job. He made sure to keep me updated on my repairs and showed empathy when things didn’t go as planned. The service department definitely lacked on the day he wasn't working.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:53 PM

Thank you for your review! We are pleased to hear that AJ was able to provide you with great service. We strive to provide top quality customer service every day. We apologize if you felt that the service was lacking when AJ was not available. We value your feedback and we will use it to improve our service in the future.

Employees worked with

Service Advisor

JG

JERRY G.

ID

07/12/2023

Verified Customer

10

Category: Service

Oil Change, Tire Rotation & Recall check.

Service is always a pleasant experience. My appointment was at 9:30am, but it was nearly 1:00pm before I was able to retrieve my vehicle. It was unusual to have the service take that long. Overall Mike White Ford service department scores well. Staff are friendly and in this situation they did say it would be 12:00 or 12:30 for completion.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/13/2023 12:08 PM

Thank you for taking the time to share your experience with us, Jerry. We are sorry to hear that your appointment took so long; we do strive to ensure our service is done in a timely manner. We appreciate the feedback and will use it to further improve our services.

Employees worked with

Service Advisor

CP

CHRIS P.

Hayden, ID

04/01/2023

Verified Customer

9

Category: Service

svc dept

had a misquote for service but it was rectified quickly from the svc writer.
all good

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/03/2023 08:20 AM

Thank you for your feedback, Chris! We are glad to hear that the misquote was quickly rectified and that you had a good experience overall. We appreciate your business and value your feedback.

Employees worked with

Service Advisor

TM

TIMOTHY M.

Dalton Gardens, ID

Ford Super Duty F-250 SRW

03/30/2023

Verified Customer

8

Category: Service

Recent service of my F-250 Super Duty

AJ was really good to deal with. He struck a good balance between representing Mike White Ford professionally and getting my vehicle's repairs completed to my satisfaction. Thank you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:23 AM

Thank you for your kind words, Timothy! We are so pleased to hear that AJ was able to provide you with a great experience. We strive to ensure that all of our customers are satisfied with their service and we are glad that AJ was able to meet your expectations. We appreciate your business and thank you for choosing Mike White Ford of Coeur d'Alene.

Employees worked with

Service Advisor

MB

MICHAEL B.

Coeur D'Alene, ID

07/28/2022

Verified Customer

10

Category: Service

Professional and thorough

Very courteous and professional. My vehicle required some warranty work that required a couple of days - no problem. I picked it up on a Saturday, and needed to call Monday to have the work order explained to me. The work order was hard to understand, not lay-person friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 09:49 AM

Michael, thank you for your kind words and also your input. We're sorry about the work order, but so glad that we were able to explain it to you on Monday. We look forward to serving you again in the future!

Employees worked with

Service Advisor

DM

DENNIS M.

Post Falls, ID

Ford F350

05/15/2022

Verified Customer

8

Category: Service

More than just routine service

Service performed on 2018 F350 diesel truck. On a recent trip my check engine light came on, it turns out there was a software upgrade required and your folks performed the upgrade. I also questioned the accuracy of the def gauge which they tested thoroughly and assured me it is working fine.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:29 AM

Dennis, thank you for the positive review. We're so glad that we were able to perform the software upgrade for you and also check the def gage out for you. We look forward to serving you again in the future!

Employees worked with

Service Advisor

AP

ADAM P.

Spokane, WA

Ford F350

04/23/2022

Verified Customer

7

Category: Service

Truck in for service and recall/warranty work

I bought my vehicle in Han of 2021. I brought my truck in for service recently with some recall items. They said it would take a day to a day and a half to complete. I gave them from my appointment time at 10 am Wed to Monday morning to pick it up and they were still working on it Monday morning and did not complete everything. I think maybe you should prioritize the work a little better or give a little bit better time estimates. Overall the service seems good. I am still a little concerned that I can’t get to my spare tire because the key to it was never given to me when I bought the truck and I didn’t know about it till this spring. Now I have to pay money for a new lock to access my spare tire when I think it should be covered by the dealer.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022 08:12 AM

Adam, thank you for letting us know about your concerns. We will discuss them as a team to work forward and see how we can work on improving the issues that you brought up.

Employees worked with

Service Advisor

CR

CHARLES R.

Worley, ID

03/21/2022

Verified Customer

9

Category: Service

F150 center video display

As I could have guessed, tech could not duplicate problem. (Screen just goes black suddenly) Updated system, hope that works. This should not happen in an $85K truck! I don't blame the tech. If it continues to happen, I'm going to insist it be replaced.
Staff-wise, Service Dept staff were courteous and prompt. Couldn't ask for better treatment.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 04:25 PM

Charles, thank you for the kind review. We know how frustrating it can be when an issues isn't able to be duplicated at the service department. It has happened to most of us. We hope that we can work together and find a solution for you!

Employees worked with

Service Advisor

RA

RICHARD A.

Coeur D Alene, ID

03/17/2022

Verified Customer

9

Category: Service

Oil leak repair

Overall excelent. Only problem was the time it took to complete. supposed to be a one day repair, and it took almost 2 weeks. Thankfully, they gave me a car to use, so all is well.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:18 PM

Richard, thank you for your understanding. We're sorry that the timeline got extended but we're so glad that we were able to get everything sorted and safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

RS

RON S.

Athol, ID

Ford Super Duty F-350 SRW

02/28/2022

Verified Customer

9

Category: Service

Tune up

There was somewhat of a lack of communication on the service writers part, called to check on their progress of the repairs and was supposed to receive a call back and it never happened. Thank you for the service other than that

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 11:46 AM

Ron, thank you for letting us know about the communication issue. We have brought this up with our team and will be working hard behind the scenes to try to avoid this happening in the future. We hope to have the opportunity to serve you again!

Employees worked with

Service Advisor

MD

MARISA D.

Rathdrum, ID

01/11/2022

Verified Customer

8

Category: Service

So My Car is Fix, but…

Big thanks to AJ for keeping me up to date as my car was getting a transmission overhaul. And, the tech who had to dig deep into the transmission to find the problem. It took over a month (plus Christmas but that’s ok) but it’s fixed. The “but” on this is just how long it took me to initially get a hold of someone who could say just bring in the car. This was not a recall issue or a normal fluid change, this was a safety issue. I don’t mind that you had to have it for over a month - I had a loaner that I could actually drive. I couldn’t drive my car anyways. I’ve had Fords for many years, this was the first time I’ve ever had this kind of serious issue - and it’s only a two year old car! I might rethink keeping this car - we’ll see how it performs.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2022 04:54 PM

Marisa, thank you for the good review! We're glad that AJ and the tech were able to get your car safely back on the road. We're sorry that it took longer than we would have liked for you get it in, but please know that we are working on adding additional members to our team. Thank you for your patience!

Employees worked with

Service Advisor

AB

AARON B.

Greenacres, WA

12/14/2021

Verified Customer

9

Category: Service

Didn't fully clean up.

They fixed the issues and were pleasant to work with and great communication. I got the vehicle back home and noticed grease on the side of my truck on the door, greasy hand and arm prints on the inside and outside of the windows and hand prints on my rearview mirror. I called the service department and voiced my concerns. I am awaiting a response back from the service advisor. I think Mike White will make it right but we will see.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2021 08:47 AM

Aaron, thank you for reaching out to us and giving us the opportunity to fix the situation. If you haven't heard back from your service advisor soon, please reply to this email and I will personally make sure that this is handled. Thank you.

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

07/26/2021

Verified Customer

Category: Service

Call never came

Since a shuttle took us home when we dropped the car off we expected a call when the car was done. The car was finished at 3. We called at 10:30 the next morning to request a status. Were told the car was done and ready for pickup.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:50 PM

Anonymous, thank you for letting us know about your situation. We have reviewed the incident and have taken measures to ensure that this shouldn't happen again. Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JW

JOESEPH W.

Blanchard, ID

06/24/2021

Verified Customer

Category: Service

Repair my vehicle

While shopping in CDA my vehicle warning lights came on. We pulled into Mike White to have it checked out. Service advisor were quick and courteous asking what was wrong. The only problem we had was there were about thirty other vehicles ahead of us. Fortunately a freind was able to come pick us up.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:54 PM

Joe, thank you for trusting us with your vehicle. We're so glad that we were able to get things sorted for you! We're sorry about the wait, but grateful that you still gave us the chance! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JB

John B.

Coeur D Alene, ID

04/29/2024

Verified Customer

10

Category: Service

They get the job done right

I can't say enough good stuff about Mike White Ford service dept. I routinely go in for oil changes but recently had more involved service done and they were super fast, priced right, and got it done in record time. I highly suggest Mike White for service work. They get you in and out fast and and the process is effortless. Nice job!

Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/29/2024 04:46 PM

We're thrilled to hear about your positive experience at our service department, John! It's great to know that our team provided you with fast and efficient service at a fair price. We appreciate your recommendation and look forward to serving you again in the future.

Employees worked with

Service Advisor

TG

TIMOTHY G.

Dalton Gardens, ID

04/16/2024

Verified Customer

10

Category: Service

First Service Experience

I purchased a F-150 from them late last year. I took the truck to them today for its first service. It was a good experience from scheduling to pick-up. Great job by the service department.

Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/16/2024 03:13 PM

Hey Timothy, Thanks for choosing Mike White Ford of Coeur d'Alene for your F-150 purchase! We're glad to hear that your first service experience went smoothly. Our service department works hard to make sure our customers get top-notch care for their vehicles. If you need anything else in the future, feel free to reach out. Safe travels to you and your truck!

Employees worked with

Service Advisor

WH

WILLIAM H.

Post Falls, ID

04/11/2024

Verified Customer

10

Category: Service

Perfect

Always The Best

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 04/15/2024 03:48 PM

We're thrilled to hear that you had a great experience with us! Thank you for taking the time to share your feedback. We appreciate your support and look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Spokane, WA

04/03/2024

Verified Customer

9

Category: Service

AWD Repair

They were able to not only diagnose the problem but get it fixed a lot quicker than anticipated. The price for getting this done was also extremely reasonable.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 04/08/2024 10:56 AM

We're thrilled to hear that we could swiftly diagnose and resolve the issue with your vehicle. It's fantastic to know that the service was completed in a timely manner and at a reasonable price. Thank you for taking the time to share your positive experience with us!

Employees worked with

Service Advisor

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