AM

AJ Mills

Service Advisor
Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(201 reviews)
52

LP
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LEE P.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2023
verified customerVerified Customer
10
Category: Service
Excellent information from technician
My F150 Raptor had 3 separate issues. The technician was extremely knowledgeable about each problem and accurately took notes to document the issues. To be honest, not every technician had the same level of knowledge...the person I talked to on the phone the day before wasn't aware of some of the nuances relating to the IWE problem.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/11/2023 12:24 PM

Thank you for your review, Lee! We are so pleased to hear that our technician was able to provide superior customer service and accurately take notes to document the issues with your F150 Raptor. We are glad that you were satisfied with the level of knowledge and expertise that our technician provided. We apologize that the person you spoke to on the phone the day before was not up to the same standard and we will work to ensure that our staff members are knowledgeable and prepared for any inquiries they may receive.

Employees worked with

TD
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TYLER D.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2023
verified customerVerified Customer
8
Category: Service
Great Experience
I was told exactly what they were going to do with my vehicle and it was done much sooner than expected.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/30/2023 04:19 PM

Thank you for your great review, Tyler! We are so glad to hear that your visit to Mike White Ford of Coeur d'Alene was a positive one. We strive to provide excellent service and accurate information to all of our customers, and we are pleased that you experienced that with us. We look forward to seeing you again!

Employees worked with

KV
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KENNETH V.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2023
verified customerVerified Customer
10
Category: Service
Leak in differential
Fixed the leak and it caused another issue. Currently being worked on.
Employees worked with

GB
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GERALDINE B.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2023
verified customerVerified Customer
10
Category: Service
Engine light on
They took my Ford truck in and ran a test to see why my engine light has been staying on and my vehicle running sluggish going. They found the problem. One spark plug bad. They replaced it and I had my truck back sooner than I expected.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/24/2023 12:41 PM

Geraldine, we are so glad to hear that you had a pleasant experience with us. We strive to provide our customers with top-notch service and fast repairs. We're glad the issue with your Ford Truck was resolved and you are back on the road. If you ever have any other questions or needs, please don't hesitate to reach out!

Employees worked with

CV
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CALLIE V.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2023
verified customerVerified Customer
10
Category: Service
Great Customer Service, as always!
Mike White Ford has never let me down with their customer service. Thank you all!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/11/2023 09:10 AM

Thank you so much for your excellent review, Callie! We strive to provide the best service possible, and we are glad it has been a positive experience for you. It's our pleasure to serve you, and we look forward to seeing you again soon.

Employees worked with

YS
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YVETTE S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2023
verified customerVerified Customer
10
Category: Service
AJ in Service Dept
AJ helped along the way and never seemed to get annoyed with a single mom that knows nothing about cars that had tons of questions. He tried to help get the warrenty to cover the issue but wouldn't and kept us updated along the way. Would definitely recommend this team to anyone!!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/27/2023 09:56 AM

Thank you, Yvette, for your kind words and 5-star review! We are so pleased to hear that AJ was helpful and patient with you through the entire process. We are grateful for your loyalty and appreciate that you would recommend us to others. We look forward to seeing you again soon!

Employees worked with

VR
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VERNON R.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2023
verified customerVerified Customer
10
Category: Service
Recall fix
Very friendly and drop off and delivery was very good, no confusion. Gave me a time when done and was right on time. Awesome
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/19/2023 05:49 PM

Thank you for the positive review, Vernon! We are so happy to hear that you had a good experience with us. We strive to provide customer service that exceeds expectations and it is great to know that we achieved that. We value your business and appreciate your kind words.

Employees worked with

KF
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KIRSTEN F.
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2023
verified customerVerified Customer
10
Category: Service
2022 Bronco
AJ and the whole team were absolutely awesome! I will never go anywhere else!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/15/2023 11:29 AM

Thank you for the positive review, Kirsten. We are so pleased to hear that AJ and the team provided you with great service. It is our mission to ensure that each customer gets the best service and we are delighted to have met your expectations. We look forward to serving you again in the future.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2023
verified customerVerified Customer
10
Category: Service
They were efficient and the work was done on time
Happy with your service.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/14/2023 12:07 PM

Thank you for visiting us! We are delighted you were happy with your service. Your satisfaction is our top priority!

Employees worked with

DG
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DAN G.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2023
verified customerVerified Customer
10
Category: Service
Recall Roof Rack
Technician got me right in. It was going to take two hours, but after one they came and got me! Under promise and over deliver, I love it!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/12/2023 11:06 AM

Thank you for your 5-star review, Dan! We are thrilled to hear that we were able to exceed your expectations by getting you in and out quickly. We strive to provide excellent service that exceeds expectations and we're glad we could do that for you.

Employees worked with

TP
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TRACY P.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2023
verified customerVerified Customer
10
Category: Service
No hassle
Dropped my car off the night before and it was done sooner than expected the next day. Everyone was friendly and helpful.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/05/2023 11:26 AM

We're thrilled you were pleased with your experience at Mike White Ford of Coeur d'Alene. We strive to provide the best service to our customers and are glad you were satisfied. Thank you for choosing us!

Employees worked with

JH
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JOHN H.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2023
verified customerVerified Customer
10
Category: Service
2018 F150 Raptor
Mike White Ford service has been excellent and very courteous! I have a F150 Raptor with 30k and have been having issue with the IWE and the hubs make a terrible grinding noise. I have researched the problem and it is common on this drive system. I would like to see Ford support their excellent dealers like Mike White and find a solution to their problem. Also, because it can take months to get any service work scheduled your warranty can expire and Ford won't cover it. I have always had GM trucks, and this is my first Ford truck and unfortunately probably my last.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/05/2023 11:26 AM

Thank you for your kind words, John. We are glad to hear that you have found our service excellent and courteous. We understand your concern regarding the IWE and grinding noises associated with your F150 Raptor, and appreciate your suggestions for support from Ford. We are committed to providing high-quality service and are always looking for ways to improve our customer satisfaction. Once again, thank you for your business.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2023
verified customerVerified Customer
10
Category: Service
easy check in
friendly staff and easy check in. quick and reliable service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:55 AM

Thank you for taking the time to review our dealership! We are so glad to hear that our friendly staff and efficient check in process made your service visit a pleasant one. We strive to provide all our customers with reliable and speedy service, and we are glad that we could do that for you.

Employees worked with

OF
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ORION F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2023
verified customerVerified Customer
10
Category: Service
Electrical problems
Found bad battery and replaced, all good now.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:55 AM

Thank you for the 5 star review, Orion! We are so glad that we were able to identify and replace your battery, and that you are now satisfied with the result. We truly appreciate your trust in our services and look forward to your next visit!

Employees worked with

CP
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CHRIS P.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2023
verified customerVerified Customer
10
Category: Service
great Service
Service writer went above and beyond by finding an update repair and calling me and set appt to repair the problem on extended warranty.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:28 AM

Thank you for your kind review, Chris! We are so pleased to hear that our service writer went above and beyond to find a repair and set an appointment for you. We strive to provide excellent customer service and are glad that we could meet your expectations.

Employees worked with

SH
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SHERRI H.
Chewelah, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2023
verified customerVerified Customer
10
Category: Service
Great Service and very friendly staff.
Great Service
Staff are very professional and friendly.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/26/2023 03:56 PM

Thank you so much for your kind words, Sherri! We are so pleased to hear that you had a great experience with us. Our team works hard to ensure that our customers have the best experience possible. We appreciate your business and look forward to serving you again in the future.

Employees worked with

JP
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JAMES P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2023
verified customerVerified Customer
10
Category: Service
great
Had a good time, Personnel very nice, Good experience.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2023 01:54 PM

Thank you for your kind words, James! We are so glad to hear that you had a good time and that our personnel were nice. We strive to provide the best customer service and experience possible. We appreciate your business and look forward to seeing you again soon.

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2023
verified customerVerified Customer
10
Category: Service
Good service
Got a recall issue taken care of, also oil change, no issues did a great job with a courtesy ride.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2023 04:03 PM

Thank you for your business and for taking the time to leave us a review. We are glad to hear that your recall issue and oil change went smoothly and that you were provided with a courtesy ride. We appreciate your support!

Employees worked with

DL
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DAVE L.
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2023
verified customerVerified Customer
9
Category: Service
Recall Repair
Fast and did a good job.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/12/2023 09:16 AM

Thank you for your kind words, Dave! We are so glad to hear that you had a great experience with us. We strive to provide the best service possible and are glad that we could meet your expectations.

Employees worked with

Verified Customer
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2023
verified customerVerified Customer
10
Category: Service
Such nice people, they listen, explain and are timely
Every time I go in to have my car serviced I am always so impressed on how polite and professional all the people working in the service department are. Such a wonderful atmosphere and one that you wouldn't go anywhere else to have your car serviced.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:24 AM

Thank you for your kind words! We are so pleased to hear that you have had such a positive experience with our service department. We strive to provide the best customer service and we are glad that you have noticed. We look forward to seeing you again soon!

Employees worked with
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