AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(203 reviews)

52

Reviews of AJ Mills

Verified Customer

Newman Lake, WA

10/27/2022

Verified Customer

1

Category: Service

Unresolved Issue not being addressed

I came in for a recall appt. I brought up my steering wheel button not working if they can see it that day. So the service rep said it will take whole day if theyre going to see it. I agreed to leave the truck and if I could get a ride. Unfortunately they can only give a ride around the area. So I waited the vehicke until almost 5pm. I went to follow up the service rep and he gave me the key without telling me what they did or did not do. I arrived home assuming everything was taken care of. It wasnt done and they failed to let me know. So i called back and was promised they will call me within this week 10/24-10/28 to schedule when the parts ordered will arrived. I am hoping that they really mean and do what they promised.

Employees worked with

Service Advisor

Verified Customer

Gifford, WA

Ford Super Duty F-250 SRW

10/18/2022

Verified Customer

10

Category: Service

Return of Pre Covid automotive service

I have been having difficulty finding timely service. This visit was refreshingly different. I went in for an oil change and transmission service. Prior to my appointment, a check engine light illuminated. I anticipated having to make another appointment. To my surprise, my concerns were ALL addressed and repaired. I thoroughly recommend Mike White Ford service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:48 PM

Anonymous, thank you for your kind words. We're so glad that we were able to take care of both your oil change and check engine light in a single visit. Thank you for choosing Mike White Ford and being part of the Mike White Ford Family! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CS

CODY S.

Hayden, ID

10/10/2022

Verified Customer

10

Category: Service

AJ was a great help

We had engine trouble we received quick attention and service thanks for AJ and team. Turned out needing all spark plugs swapped. One had recently been replaced, and they threw in a new one with the other 5 for free, which I appreciated.

Our vehicle has had a number of issues in the past year and the team has always taken good care of us and made us feel like a priority.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/11/2022 03:54 PM

Cody, thank you for the great review! We're so glad that AJ was able to take care of your engine and get everything sorted for you! We're sorry that your vehicle has had multiple issues but we're hopeful that it's only scheduled and preventative maintenance from here onwards for you!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

10/01/2022

Verified Customer

3

Category: Service

Recall issues

I made an appointment 4 weeks out to have my recall issues resolved. I paid over $100 in Lyft rides for the day as my Bronco was at your dealership. I received a call later in the day that there was a mixup at the body shop that was supposed to replace my recalled hardtop. It was the main purpose of my visit. I was told I would be contacted to setup another appointment. Still waiting 11 days later. AJ was nice, but not very educated on the hardtop recall and what it entailed.

Employees worked with

Service Advisor

TL

TANYS L.

Coeur D Alene, ID

09/30/2022

Verified Customer

0

Category: Service

I have lost my patience

I love my car but am beyond frustrated with the service department. I would think twice before purchasing another vehicle from Mike White Ford.

Employees worked with

Service Advisor

SF

STEPHEN F.

Athol, ID

09/27/2022

Verified Customer

10

Category: Service

Reliable service

Professional and friendly service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2022 04:43 PM

Stephen, thank you for the 5 star review! We pride ourselves on being professional and reliable! Thank you for giving us the opportunity to serve you!

Employees worked with

Service Advisor

DG

DONALD G.

Coeur D Alene, ID

09/16/2022

Verified Customer

10

Category: Service

eliminate whistling noise

accurate assessment, followed by quick elimination of problem.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 03:12 PM

Donald, thank you for the great review! We're so glad that we were able to take care of your whistling noise! We look forward to serving you again in the future.

Employees worked with

Service Advisor

NS

NATHAN S.

Coeur D Alene, ID

Ford F350

ReScore Review™

09/09/2022

Verified Customer

10

Category: Service

Great group of people

We had an issue because I lost some of my belongings, I brought it to their attention thinking that it was lost while in their shop. They handled the situation very well and professional. When I found the missing items at home I let them know and I felt horrible. They are my favorite dealership to work with. I’ve bought many vehicles from this dealership and I look forward to seeing them in the future for my automotive needs.
A big thank you to all! You have a great group of people!

Employees worked with

Service Advisor

Verified Customer

Osburn, ID

09/08/2022

Verified Customer

10

Category: Service

Service department.

Service Department was awesome! They listened to our concerns and took care of everything! Super friendly and explained everything they did.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:38 PM

Anonymous, thank you for the awesome review! We're so glad that you had such a positive experience with our service team! We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

SO

STEVEN O.

Coeur D Alene, ID

09/07/2022

Verified Customer

10

Category: Service

Great Service

This time around was great. The work time was well appreciated and care for our car was great. Still waiting on hearing about the hood for problem, but we’re sure AJ will get back to us soon.

Great to have the work completed correctly and in a timely manor.

Thanks So Much,

Steve Ostrom

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:36 PM

Steven, thank you for the great review! We're so glad that everything went so well. We hope that AJ has already gotten back to you regarding the hood issue, however, if not, please reply to this review and let us know so that we can get that handled for you. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

VM

VICKI M.

Coeur D Alene, ID

09/02/2022

Verified Customer

10

Category: Service

Great Emergency Brake Service

I appreciate the service department’s response to correct an emergency brake sticking problem.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/06/2022 02:52 PM

Vicki, thank you for the 5 star review! A stuck emergency brake is a big deal and we're so glad that we were able to assist! Thank you for trusting Mike White Ford!

Employees worked with

Service Advisor

JV

JOHN V.

Post Falls, ID

09/01/2022

Verified Customer

10

Category: Service

Factory SW Update

Team was pleasant and I will recommend this dealership to my family and friends.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/06/2022 02:45 PM

John, thank you for the fantastic review! We are very proud of our team and glad that you had a positive experience with them! We look forward to serving you again in the future!

Employees worked with

Service Advisor

AL

AARON L.

Hayden, ID

08/22/2022

Verified Customer

2

Category: Service

Poor performance

I scheduled an appointment to fix my broken sunroof under warranty the last time I was in for an oil change and said that I heard a pop when opening and found a few broken plastic pieces in the rail. I waited 6 weeks to get in to fix sunroof. I also asked that you replace my rear brakes at the same time if possible. Your service department said it could do this also.
So, when I came to pick up my truck from the appointment I’m told that yes my sunroof needs repaired, and to make another appointment to get this done. Brakes were replaced only.
I was disappointed that the sunroof wasn’t fixed despite the parts to repair are there in your shop. That was the main reason I made the appointment in the first place.

Employees worked with

Service Advisor

JL

JEFF L.

Hauser, ID

08/17/2022

Verified Customer

10

Category: Service

All issues fixed

Car had a shifting issue and the adaptive cruise control/crash mitigation system would periodically issue a sensor blockage. The shifting problem was quickly taken care of. The other issue took a bit longer but was properly repaired. The service department communicated with me and let me know the status and when I could expect the work on the vehicle to be completed.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:18 PM

Jeff, thank you for the positive review! We're so glad that we were able to solve both issues and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JT

JEFFERY T.

Post Falls, ID

08/12/2022

Verified Customer

10

Category: Service

F-150 repairs

They took my vehicle on time and quickly diagnosed the problem. They gave an accurate estimate of both the amount and duration of the repairs. The truck was finished on time and the cost estimate was as described. The truck is now performing as it should.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:07 PM

Jeffery, thank you for the 5 star review! We're so glad that our team was able to diagnose and solve the issue with your truck! We thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

TD

TERRY D.

Coeur D Alene, ID

08/04/2022

Verified Customer

10

Category: Service

Great service

If you want your Ford serviced go to Mike White Ford they will not disappoint you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:50 PM

Terry, thank you for the great review! We work hard for our customers and take great pride in our work! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DF

DALE F.

Coeur D Alene, ID

08/03/2022

Verified Customer

10

Category: Service

great as always !!

If your Ford is importent to YOU , Then Mike White is the BEST!!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:48 PM

Dale, thank you for the great review! We take great pride in our work and are so pleased to be able to serve our customers! We look forward to serving you again in the future!

Employees worked with

Service Advisor

SF

STEPHEN F.

Athol, ID

07/30/2022

Verified Customer

10

Category: Service

Thumbs up for A+ job.

Needed to replace the short block on my 2017 Ford Escape. The dealership had to order the block and kit, which took awhile for the items to arrive. The Escape sat at the dealership for acouple weeks before the repairs were completed. During this time, the service techs were always very helpful and friendly. Special thanks to AJ for keeping me informed. Thank you all for the friendly service and a job well done.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:17 AM

Stephen, thank you for the 5 star review! We're so glad that you had such a positive experience with AJ and the service team! We're grateful that you chose us to work on your Escape! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MB

MICHAEL B.

Coeur D'Alene, ID

07/28/2022

Verified Customer

10

Category: Service

Professional and thorough

Very courteous and professional. My vehicle required some warranty work that required a couple of days - no problem. I picked it up on a Saturday, and needed to call Monday to have the work order explained to me. The work order was hard to understand, not lay-person friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 09:49 AM

Michael, thank you for your kind words and also your input. We're sorry about the work order, but so glad that we were able to explain it to you on Monday. We look forward to serving you again in the future!

Employees worked with

Service Advisor

JB

JOHN B.

Coeur D Alene, ID

07/02/2022

Verified Customer

10

Category: Service

Great service

AJ’s attention to detail and prompt communication with me was superb. I appreciate also the personal touch of those who checked me in and out. Mike White Ford is top notch.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:50 PM

John, thank you for the 5 star review! We're so glad that you had such a good experience with AJ and we look forward to serving you again in the future!

Employees worked with

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